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eBayReviews 3,487

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
Pennsylvania
1 review
5 helpful votes
Follow Nelsa W.
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I sent a 7 pcs of designer bags and shoes new with tags worth of $300 plus each item and they only pay me $121 for all.and I saw some same item with mine they sell for $200 plus dollars each Where is the Justice! I was expecting that they will give me at least $50 each they make too much profit.

Date of experience: June 17, 2015
GB
1 review
5 helpful votes
Follow Alan K.
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EBay sent 20% discount vouchers today valid until midnight. Voucher code did not work. Hidden in beaus complicated customer service pages is a note saying that they pulled discount due to high demand. Not on terms and conditions. What a con.

Date of experience: June 15, 2015
India
4 reviews
1 helpful vote
Follow Rahul M.
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Ebay is the best service center and best shopping site

Date of experience: June 13, 2015
New York
1 review
3 helpful votes
Follow Janine G.
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VERY POOR EXPERIENCE. I sent them a box of clothing for sale along with 2 recent purchases that I wanted to return. The $#*! who opens the box decides to disregard my paperwork slipped RIGHT INSIDE OF THE SAME PACKAGING IT WAS SENT IN, and added these two items to items I was selling. This is all BECAUSE I TRIED TO *****SAVE THEM***** THE RETURN SHIPPING PRICE AND ENCLOSE THESE TWO RETURNS WITH THE OTHER ITEMS I WAS TRYING TO SELL. For my stupid mistake, I'm ashamed. Even more so for them telling me they are not able to do anything. PLEASE. GOING ON EVERY SOCIAL MEDIA SIGHT AND SHARING THIS EXTREMELY NEGATIVE EXPERIENCE.

Date of experience: June 12, 2015
GB
2 reviews
4 helpful votes
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I love eBay
June 12, 2015

I love eBay. Just about everything you would want is on here. I have only had to complain one time and they fixed it immediately.

Date of experience: June 12, 2015
India
5 reviews
1 helpful vote
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Service is average
June 12, 2015

I ordered one dress for me the service is average delivery is not good...

Date of experience: June 12, 2015
Texas
3 reviews
3 helpful votes
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Ripped off
June 11, 2015

If you want to sell something on eBay be prepared to get royally screwed over! They take a HUGE portion in commission for themselves without doing a thing! I prefer to sell things on Craigslist and not get ripped off.

Date of experience: June 11, 2015
Maryland
1 review
5 helpful votes
Follow Golshah A.
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I will not buy or sell on ebay. I am so angry. I would rate it zero, but it would not submit my review so I go for one star only.

Date of experience: June 10, 2015
Georgia
20 reviews
28 helpful votes
Follow Terri w.
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When I think back on beginning to sell on eBay it was so exciting. All my stuff out their to millions of shoppers. After years realizing I have worked my behind off. Just the other day took a road I had not been on in years to realize all business had shut down, all the hype about selling online and making money what you do not know is how many business have closed down. I bet it's more than what is open for business, um
I will post more later got to try to make a dime for now.
I am very very frustrated with buying wholesale women's clothing. I have really made changes this year by not buying much wholesale. I use to find great deals and for almost this entire year, nada.the prices are priced for boutiques not eBay. Hello wholesaler if I were going to pay your high prices for what I call fashion name brand i would buy name brand not fashion clothing.
I have sold one of everything on eBay, started with phones, electronics etc to gift bags, clothing finally deciding to sew a few items and try that.
I have found nothing that I want to repeatedly buy to sell and make a profit. A penny profit is not worth the trip to the mailbox is my story.if there is gold mine could someone let me in on it. A friend of mine said if you list it it will sell. B-o-l-o--g-n-y

Date of experience: June 10, 2015
Maryland
1 review
14 helpful votes
Follow Patricia P.
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I always wondered about rejected items Twice claims have a stain or can't accept for some other mysterious business. Well, I sent them high quality, some NWT and the rest barely worn. The rejected 5 our of 11 items. Then sent me between $2-$5 for the other items. So I kept an eye and guess what I found 6 months later on their site-the items they had rejected. Yep. I know they are my items because they all popped up at the same time. BEWARE of this SCAM company. Their customer service is awful. Go to your nearby consignment instead.

Date of experience: June 10, 2015
Netherlands
2 reviews
6 helpful votes
Follow alamelu v.
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EBay tells you your protected when purchasing but twice I have lost my money and both times eBay says there is nothing they can do. At least with AliExpress the merchant doesn't get their money until you confirm you have received the goods in working order. Which is why I now buy most things cheaper and safer on that site.
EBay seems to have forgotten about the customer. Well in this day and age that's a bad mistake.

Date of experience: June 10, 2015
India
11 reviews
32 helpful votes
Follow Mouliesh j.
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Shopping at Ebay
June 8, 2015

Shopping in Ebay is too good. Good products. But returning policy is bad and talking about shipping some of the breakable products are breaked.

Date of experience: June 8, 2015
Oregon
1 review
7 helpful votes
Follow Mariah H.
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Bad for business
June 5, 2015

I've spent over 1500 dollars with eBay this past month & when a problem came up & I immediately contacted them, they had the worst customer service & where unhelpful to say the least. Long story short I never received an item that was nearly 300$ the site says they give 100% refund but that is not accurate. I'm out the whole 300$. I would have to agree with another reviewee that the IT group are very clever in making the site convoluted, confusing, circling, delaying and confusing. Which is probably why I had the issue to begin with. I would highly encourage buyers to stay away from eBay.

Date of experience: June 5, 2015
North Carolina
3 reviews
2 helpful votes
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Can't beat It!
June 4, 2015

Everything you could want or need, and low prices too! Customer service is great also!

Date of experience: June 4, 2015
Massachusetts
2 reviews
7 helpful votes
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I sold a item on eBay and went by their prices for shipping and ended up paying more than what they said the postage was. They do not know shipping prices! Will not ever sell another item on their site. Craigslist is better no fees

Date of experience: June 2, 2015
Virginia
6 reviews
19 helpful votes
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Was very excited upon first selling on their platform. Easy, quick & no hassle. Lately, they have started to decline with less and less protection for sellers. I do not know how many times I have had unfair disputes opened with the outcome being very ludicrous. They cannot get policies in order which has resulted in tons of money lost for no reason.

Why I still sell here is only because of the traffic, but have slowly started taking that traffic to my personal website.

Date of experience: June 1, 2015
Texas
1 review
9 helpful votes
Follow Kristin N.
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I have sent four bags of high end clothes in to Twice and have seen diminishing returns. My clothes are all designer (BCBG, French Connection, Bailey 44, Michael Stars) and I have seen my payouts decrease by 50%.
And it's hard to figure out why since they do not offer an item by item breakdown. And despite sending in NWT clothing some items have been rejected for the "mysterious" stains others note in their reviews (yet two items I have bought from them were so badly pilled I was lk wtf).

The last time I sold to them-I received my lowball offer over memorial day weekend. I accidentally accepted it (darn phone) but sent an immediate email rejecting the offer and saying I wanted my items back (aware that I have to pay a fee). Well that was Sunday and Monday was a holiday. I hear from ** (who others have noted is sooooo snide and condescending) on Tuesday explaining that my clothes were pulled on Monday and being processed-despite my Sunday email requesting that they were not authorized to keep my clothes.

Well that was the end of it. Besides a chain of emails from the unhelpful and unsympathetic **, my clothes are gone for the ridiculously low offer.

At least thredup pretends to care that people hate them. Seems like Twice (or at least their representative **) revels in it. Here's the bad review I promised you I would post... I would not suggest anyone sell to them and buy only if you want to deal with their ridiculous refund policy.

**[personal info redacted by admin]

Date of experience: June 1, 2015
Missouri
1 review
11 helpful votes
Follow Kat E.
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I made my first purchase and was so excited to get it. I bought 7 pair of jeans because they are my favorite cut and the brand had discontinued it. I used the first time purchaser coupon and couldn't wait to try on my jeans hoping everything would fit well. I ordered most in my current size but even ordered a couple pair in the next size up for post baby clothes since we're planning to have kids next years and I figured a pair of my favorite jeans might make me feel good then. But they arrived and 5 out of the 7 were short lengths and it hadn't said that anywhere! I'm no skyscraper but I'm tall enough that short jeans look really silly on me. I emailed the company to let them know they had a problem in their listing system and they told me not to bother trying to return anything because my purchase had been marked as final sale! I was never warned about this prior to making my purchase.

This is totally WRONG. They labeled their items incorrectly and now won't let me return them despite advertising that they allow returns. DON'T shop here! They are just trying to rip you off!

Date of experience: May 31, 2015
California
4 reviews
19 helpful votes
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Prices going up
May 31, 2015

I used to love shopping and looking for bargains on Ebay. But the it's getting harder and harder to find good bargains. Seems there are more and more people who are addicted to buying from ebay and sellers are taking advantage of these people. There was a report on tv about this and it's getting worse. We need more competition to ebay. But not these sites I saw on tv. A real bidding site like Ebay. Maybe Ebay and Amazon will end up budding heads and customers can benefit from it. I hope so.

Date of experience: May 31, 2015
Maryland
1 review
1 helpful vote
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The bird figurine i ordered came today. The box was in terrible shape but due to your careful wrapping and packing it was in great condition. It was delivered by UPS and driver stated it was caught in the conveyor belt. But I love my bird and received on date promised. Thank you so much. Looking forward to many more purchases..

Date of experience: May 29, 2015

About the Business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
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