The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I sent a 7 pcs of designer bags and shoes new with tags worth of $300 plus each item and they only pay me $121 for all.and I saw some same item with mine they sell for $200 plus dollars each Where is the Justice! I was expecting that they will give me at least $50 each they make too much profit.
EBay sent 20% discount vouchers today valid until midnight. Voucher code did not work. Hidden in beaus complicated customer service pages is a note saying that they pulled discount due to high demand. Not on terms and conditions. What a con.
Ebay is the best service center and best shopping site
VERY POOR EXPERIENCE. I sent them a box of clothing for sale along with 2 recent purchases that I wanted to return. The $#*! who opens the box decides to disregard my paperwork slipped RIGHT INSIDE OF THE SAME PACKAGING IT WAS SENT IN, and added these two items to items I was selling. This is all BECAUSE I TRIED TO *****SAVE THEM***** THE RETURN SHIPPING PRICE AND ENCLOSE THESE TWO RETURNS WITH THE OTHER ITEMS I WAS TRYING TO SELL. For my stupid mistake, I'm ashamed. Even more so for them telling me they are not able to do anything. PLEASE. GOING ON EVERY SOCIAL MEDIA SIGHT AND SHARING THIS EXTREMELY NEGATIVE EXPERIENCE.
I love eBay. Just about everything you would want is on here. I have only had to complain one time and they fixed it immediately.
I ordered one dress for me the service is average delivery is not good...
If you want to sell something on eBay be prepared to get royally screwed over! They take a HUGE portion in commission for themselves without doing a thing! I prefer to sell things on Craigslist and not get ripped off.
I will not buy or sell on ebay. I am so angry. I would rate it zero, but it would not submit my review so I go for one star only.
When I think back on beginning to sell on eBay it was so exciting. All my stuff out their to millions of shoppers. After years realizing I have worked my behind off. Just the other day took a road I had not been on in years to realize all business had shut down, all the hype about selling online and making money what you do not know is how many business have closed down. I bet it's more than what is open for business, um
I will post more later got to try to make a dime for now.
I am very very frustrated with buying wholesale women's clothing. I have really made changes this year by not buying much wholesale. I use to find great deals and for almost this entire year, nada.the prices are priced for boutiques not eBay. Hello wholesaler if I were going to pay your high prices for what I call fashion name brand i would buy name brand not fashion clothing.
I have sold one of everything on eBay, started with phones, electronics etc to gift bags, clothing finally deciding to sew a few items and try that.
I have found nothing that I want to repeatedly buy to sell and make a profit. A penny profit is not worth the trip to the mailbox is my story.if there is gold mine could someone let me in on it. A friend of mine said if you list it it will sell. B-o-l-o--g-n-y
I always wondered about rejected items Twice claims have a stain or can't accept for some other mysterious business. Well, I sent them high quality, some NWT and the rest barely worn. The rejected 5 our of 11 items. Then sent me between $2-$5 for the other items. So I kept an eye and guess what I found 6 months later on their site-the items they had rejected. Yep. I know they are my items because they all popped up at the same time. BEWARE of this SCAM company. Their customer service is awful. Go to your nearby consignment instead.
EBay tells you your protected when purchasing but twice I have lost my money and both times eBay says there is nothing they can do. At least with AliExpress the merchant doesn't get their money until you confirm you have received the goods in working order. Which is why I now buy most things cheaper and safer on that site.
EBay seems to have forgotten about the customer. Well in this day and age that's a bad mistake.
Shopping in Ebay is too good. Good products. But returning policy is bad and talking about shipping some of the breakable products are breaked.
I've spent over 1500 dollars with eBay this past month & when a problem came up & I immediately contacted them, they had the worst customer service & where unhelpful to say the least. Long story short I never received an item that was nearly 300$ the site says they give 100% refund but that is not accurate. I'm out the whole 300$. I would have to agree with another reviewee that the IT group are very clever in making the site convoluted, confusing, circling, delaying and confusing. Which is probably why I had the issue to begin with. I would highly encourage buyers to stay away from eBay.
Everything you could want or need, and low prices too! Customer service is great also!
I sold a item on eBay and went by their prices for shipping and ended up paying more than what they said the postage was. They do not know shipping prices! Will not ever sell another item on their site. Craigslist is better no fees
Was very excited upon first selling on their platform. Easy, quick & no hassle. Lately, they have started to decline with less and less protection for sellers. I do not know how many times I have had unfair disputes opened with the outcome being very ludicrous. They cannot get policies in order which has resulted in tons of money lost for no reason.
Why I still sell here is only because of the traffic, but have slowly started taking that traffic to my personal website.
I have sent four bags of high end clothes in to Twice and have seen diminishing returns. My clothes are all designer (BCBG, French Connection, Bailey 44, Michael Stars) and I have seen my payouts decrease by 50%.
And it's hard to figure out why since they do not offer an item by item breakdown. And despite sending in NWT clothing some items have been rejected for the "mysterious" stains others note in their reviews (yet two items I have bought from them were so badly pilled I was lk wtf).
The last time I sold to them-I received my lowball offer over memorial day weekend. I accidentally accepted it (darn phone) but sent an immediate email rejecting the offer and saying I wanted my items back (aware that I have to pay a fee). Well that was Sunday and Monday was a holiday. I hear from ** (who others have noted is sooooo snide and condescending) on Tuesday explaining that my clothes were pulled on Monday and being processed-despite my Sunday email requesting that they were not authorized to keep my clothes.
Well that was the end of it. Besides a chain of emails from the unhelpful and unsympathetic **, my clothes are gone for the ridiculously low offer.
At least thredup pretends to care that people hate them. Seems like Twice (or at least their representative **) revels in it. Here's the bad review I promised you I would post... I would not suggest anyone sell to them and buy only if you want to deal with their ridiculous refund policy.
**[personal info redacted by admin]
I made my first purchase and was so excited to get it. I bought 7 pair of jeans because they are my favorite cut and the brand had discontinued it. I used the first time purchaser coupon and couldn't wait to try on my jeans hoping everything would fit well. I ordered most in my current size but even ordered a couple pair in the next size up for post baby clothes since we're planning to have kids next years and I figured a pair of my favorite jeans might make me feel good then. But they arrived and 5 out of the 7 were short lengths and it hadn't said that anywhere! I'm no skyscraper but I'm tall enough that short jeans look really silly on me. I emailed the company to let them know they had a problem in their listing system and they told me not to bother trying to return anything because my purchase had been marked as final sale! I was never warned about this prior to making my purchase.
This is totally WRONG. They labeled their items incorrectly and now won't let me return them despite advertising that they allow returns. DON'T shop here! They are just trying to rip you off!
I used to love shopping and looking for bargains on Ebay. But the it's getting harder and harder to find good bargains. Seems there are more and more people who are addicted to buying from ebay and sellers are taking advantage of these people. There was a report on tv about this and it's getting worse. We need more competition to ebay. But not these sites I saw on tv. A real bidding site like Ebay. Maybe Ebay and Amazon will end up budding heads and customers can benefit from it. I hope so.
The bird figurine i ordered came today. The box was in terrible shape but due to your careful wrapping and packing it was in great condition. It was delivered by UPS and driver stated it was caught in the conveyor belt. But I love my bird and received on date promised. Thank you so much. Looking forward to many more purchases..
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace