eBay UKReviews 195

Ebay literally doesn't care about buyers, they only support seller to win any situation against buyers.
In my case I ordered this pump which is not cheap at all, and I'm trying to open return as a FAULTY ITEM and system is not letting me, I manage somehow to send email to ebay and no response at all, I did contact the seller and was unhelpful and trying to move me to ebay platform and they don't even have customer service to help you will found yourself alone with this items don't know what to do about it.
Last time shopping with ebay and I recommend this to everyone.
BTW I left bad review for seller after this and ebay deleted after which is the worst thing they did.

I sold an item, parcel got lost. Provided the tracking and everything but they closed the dispute unilaterally saying the tracking number was incorrect (false, I had all the documents and stickers). Further, they asked me to refund the full amount of the sell, not only the amount that I received from them: basically, they earned anyway their fee, despite the failed delivery was not my fault. On my side, I lost the item twice: the physical one and its value. They never allowed a discussion on this as they closed the dispute unilaterally. This multinational is not only unfair to honest sellers that trump on real issues with the deliveries, but it is also full of real scummers: I had a fair amount of fake products there. I'll never ever either buy or sell anything else on this terrible website: there are many more respectable and also sustainable online platforms. Happy to see that their loosing about 9% of buyers and sellers /year, although I fear some of them left after being tricked either by scammers or by the company itself.

I've used eBay since 1994. It was first awesome, went to good and now is a money grabbing, low quality service entity. I sold a chair at the weekend - £1. No postage as pick up. £1.60 went to eBay for final sales fee and fixed sales price. I've been charged 10% of postage before too. I'll no longer use it for Selling unless the fees come back down again. Just turned into a money grabbing entity. Sad - as it was epic in its day - however it's ownership has changed, so that probably explains a lot.

Shocking robbing company! I have been doing eBay for many years however the new policies are terrible - sold an item, buyer wanted to return, paid for label - however several hours later eBay simply sent a refund despite me following all the return details correctly - what was the point of purchasing and uploading a return label if eBay simply go over your head anyway. Impossible to contact them too!

EBays days are numbered, they are way too expensive on commssions and generate seller problems all day long without any reason. Then they take 3 weeks to pay, then restrict you seller limit to a pointless amount, then any slight issue they hold your money and restrict your account... then the fun starts,! IMPOSSIBLE to speak to anyone, stupid links that send you in a loop over and over to mess you about! LONG LIVE Facebook Marketplace... to sum up eBay is $#*!e!

Ebay blocked my account, when I asked them why they said they Ebay policy means they do not have to tell me why, they then requested copies of my drivers licence, bank statements, utility bills, national insurance number, receipts of purchases, and bank account details.
Do not give them any of this information, they do not need it, I have seen similar issues where they are apparently sharing personal information with other companies.
We are all protected by data protection.
Be safe, I will never use Ebay ever again.

Ebay only care about buyers. I listed an item on Ebay and the buyer paid £800 on 4th July, I dispatched item straight away and he received the item on 6th July so deal done... or so I thought as Ebay have put my money on hold until at least 18th July? Bought, paid for and received in 2 days yet I have to wait for my money for 14 days? They said they do this to make me a better seller... bulls**t

EBay are aware of this and done nothing!
I'm forever deleting msgs and they constantly reappear!

Locked out of account for 5 days. Customer services dont exist now at Ebay
I have locked out of my account for 5 days due to the new verification process which insists on texting a mobile number I had 18 years ago. I have spent hours every day for 5 days trying to sort this out, gong around in circles. They are unable to send a verification email to my email address or use landline. There is no way to update my mobile number with them. This is a widespread problem with thousands of people currently locked out of
Their accounts. This means that many sellers are unable to find out who has won their auctions and send the goods to the winning bidder. The whole platform now appears unreliable due to computer system "upgrades in security ". I have had it now. After 18 years no more Ebay

Ebay/ Packlink /Evri have started a new joint scam. They are targeting high value items and removing them from their packaging systemetically, re-sealing the box and delivering empty boxes to buyers. The seller has to refund the buyer and then they don't compensate the seller. The items are likely sent off to a parallel economy where the items are sold on the black market for profit by eBay, which is struggling financially due to high fees. This has happened to me and for two months eBay and Packlink avoid responding. I know my item has been re-sold due to location services.

Ripoff charges and non existing customer service. Impossible to get hold of any one to help. They just happy to take your m3

Feedback and abusive buyer policy updates
EBay have updated there feedback and returns process and there are a few things to be aware of.

Feedback.
EBay's feedback system scores do not reflect the actual sellers integrity or performance.
The seller not have the ability to get any negative or neutral feedback removed with one simple phone call.
( amazons feedback system does not allow for the remove all of given feedback, and seems a more genuine experience)
If a seller doesn't like what's been written, this is now easily removed, as is the neutral to negative feedback options.
When you now look at a sellers feedback, it now doesn't mean anything.

Returns policy.
If you have more than 2 returns a year, you are considered and abusive buyer and a new policy has been introduced called "the abusive buyer policy"

EBay have a money back guarantee, but, they don't want you to use it.
If you make 10 purchases and have to return over 2, for any legitimate reason, you will track on there system.
They will then send you an email saying you are an abusive buyer.
If you buy 10 more things and again have a legitimate reason to return an item ( damaged in the post etc),
EBay will close your account with no chance of appeal.

Amazons offering is completely different, quibble free returns, genuine feedback,
EBay buyers and sellers now need to be aware.

Ok strong words so it needs explaining As a new seller or even a returning seller EBay hold your funds to ensure a smooth transaction. This is fine, if you post with EBay postage/pack link etc upon the item being confirmed as delivered EBay release funds even for new sellers.
If though you buy postage even for the same service ie in this case Royal Mail upload tracking to EBay so they have exactly the same delivery confirmation but have not received their cut of that postage cost they withhold funds.
Now even upon receiving positive feedback from the seller the best confirmation EBay could ever be given that it was a smooth transaction they still hold onto the sellers money. They have no lawful right to withhold this money as any terms and conditions must be fair to all parties not just benefit EBay if they are not fair they are unenforceable.
This is plain and simple blackmail from EBay ie pay us more money to get your money if not will will keep your money longer, money they earn interest on every day that probably in the UK alone earns them millions each year.

This is a serious level of crime when you look at the total amount of money involved, that the directors/CEO OF EBAY HERE IN THE uK and the EU should receive very lengthy prison time for.

Remember pay them extra they release your money if not they hold it receive pos feedback makes no difference even though it is the best evidence.

I love this product and best product i love it this is my best experience you are the best seller in the ebay

Left after 10 years, tired of sellers changing delivery to cheap option, tired of foreign customer service who are cheap labour and poor at their jobs.

Ebay is useless. They can and will ban you upon whim. They do not explain why. It has happened twice, nor can you appeal it. Ebay used to be good, but now it is ruined. They have extortionate fees to sell. Go elsewhere.

This companies money back guarantee is a scam and a sham and is just advertised as a way for you to buy items

Had everything go wrong with a delivery, wrong date, wrong address and sent photo evidence of a property which is not mine

Messaged back and forward sending all proof and evidence only for them to decline a refund telling me to sort it out with the delivery company which is Evri who are also a disgrace

What an absolute disgrace of a company do not trust the money back guarantee its a blatant lie

BEWARE THE MONEY BACK GUARANTEE IS A SCAM

Unless you are rich and can go weeks after paying postage without money then avoid eBay

Complete trash