September 26th, 2017
• Updated review
Update to this review about ebay. I successfully received my full refund from PAYPAL. Ebay sees much less of my money.
“MONEY BACK POLICY MISLEADING ON EBAY”
July 2nd, 2016
• Previous review
Below you will see my ebay correspondence after purchasing items from a seller. The seller it seems posted a package to the wrong address and had the package returned to him/her. The seller then used this tracking number to inform ebay that he/she did post the item and had a tracking number. When I contacted the courier I was given a reference number for the case showing that the package was returned to the seller and signed as having been received by the seller and not me (the recipient). I provided all of this information to ebay who ruled in favour of the seller, ignored repeatedly the evidence I provided to them, and added insult to injury by removing my negative feedback from the sellers Ebay page. To date I am out of my money , with no product and no access to the money back guarantee EBAY advertises on their site. Further they have even removed the transaction from my account HISTORY. Thank goodness I have screen shots of it. EBAY IS ENABLING BANDITS AND ENGAGING IN UNLAWFUL ACTIVITY TOWARD CUSTOMERS. Below is the most recent correspondence from them:
Not only have you (EBAY):
1. Enabled a thief on your market place by refusing to refund me my money on your money back guarantee policy since I provided proof to you that the seller has the goods in his possession and also refused to refund or reship the goods but you
2. Removed my negative customer feedback without just cause and thus muted me as a customer with the right to give feedback on my experience and further
3. You removed the purchase transaction from my EBAY purchase history located in my 'private ' account
All of the above is tantamount to unlawful and unfair trade practices. As a result I have put my review including all details and copies of ebay documents on a global review page so that the world can see what EBAY.UK 's policy is to customers and EBAYS FALSE ADVERTISING OF THE MONEY BACK GUARANTEE to lure unsuspecting customers into a feeling of trust.
YOUR RESPONSE TO ME IS ABSOLUTELY UNACCEPTABLE AND UNLAWFUL!
Previous Message Follows
I tried again to contact ebay to right their wrong via messages from my account page and via telephone - they ran me around from one operator to the next until the final one hung up the phone. It seems to me that ebay's policy is to protect the sellers who bring them business thus the 'money back policy' they advertise is just there to entice customers into a false sense of safety. I told them that I would blog them - it didn't seem to bother them much.
So I took it a step further by putting in a complaint on my PAYPAL and escalated the matter immediately since I had tried communicating with the seller and ebay. The evidence is clear that the ebay seller is a thief and has probably scammed various people with this same tactic. I also learned that a number of them post empty boxes to your home so that they can show a tracking number and delivery + receipt by the customer. Bunch of scam artist they are. Nevertheless my claim with paypal went through and i PROVIDED ALL THE EVIDENCE TO PROVE MY CASE which was also sent to ebay- who ignored it. PAYPAL RULED IN MY FAVOUR. Will update when I actually receive the funds in my account.
THE EBAY BANDIT listed as living in Blackpool UK - a depressed seaside town - saw this review and attempted to spam my facebook business page with unintelligible and offensive language. Its amazing the extent people will go to steal other people's money. To you BURNSFESTIVALFUNFAIR - ( and you are lucky I haven't put your real name because I have that too) these are my final words :-
"THOU SHALL NOT STEAL!"
No Subject SR# *******2381
Hello Tricia, Thank you for writing back to eBay Customer Service in relation to the bag (item *******89973) you bought from “burnsfestivalfunfair" . I am sorry to hear that the seller refused to refund you for this transaction though the item was returned back to them. Let me assist you with this. I have thoroughly reviewed all of the details of your case again today but please understand that, as previously explained, we cannot overturn our original decision, and we cannot grant your appeal because seller provided tracking showing that the item was delivered to your address. If you are wondering what your next steps should be in relation to this transaction, please refer to our previous emails on the matter. Remember you are covered with eBay’s Money Back Guarantee programme once you meet our terms and conditions, for more information please see our page below; http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html I understand this isnt the answer you were hoping for but I know Ive explained our decision clearly. I wish you all the best on eBay in the future. Kind regards, Mica D. eBay Customer Service
Sent: 7/11/2016 7:14:25 PM
Subject: Viewing your eBay seller invoice
Viewing your eBay seller invoice
[THREAD ID: 1-10NCET27]eBay Document ID: *******5001
eBay is committed to your privacy. Read our user agreement and privacy notice. Learn how to recognise fake (spoof) emails.
Copyright © 2016 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc., 2145 Hamilton Avenue, San Jose, CA 95125.