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GB
31 reviews
73 helpful votes
Follow Max L.
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I just move myself to Amazon. Honestly i open my account in 2002. I just delete everything lately EBay became unreliable and dishonest.
AVOID IT. Also they use Paypal is horrible and avoid post services as
ParcelForce. Ebay became totally crap.

Date of experience: April 17, 2017
GB
4 reviews
3 helpful votes
Follow Suzanne H.
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I have been with eBay for decades and have an excellent record selling with them. Tried to open a new account and they permanently suspended it! They wouldn't tell me why and we're extremely rude. Absolutely shocking behaviour! I am going to trading standards about this.

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
Follow Howard G.
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Absolutely Disgusting!
December 24, 2021

My account was suspended permanently for reasons they won't tell me.
I've got over 2 1/2 thousand pounds in sales which they are not releasing.
We burried my dad 2 days ago and left me with no money for Christmas and presents!

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
Follow Daron K.
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Dreadful customer service
February 13, 2023

Just wanted some help with a listings problem.
2 Hours later I am Fuming - as nobody works for ebay that you can 'chat' with online and nobody has a clue.
A 1 minute call back from an expert is still waiting to be received since yesterday.
The 'Manager' of the 'i suppose call center' i got put through to after an hour and half of 'no help' - cut me off because I asked for someone that could actually HELP rather than reading his script of NOT helping - Life on ebay used to be superb - fun - easy - and great to buy and sell.
WHY is is it now so difficult - complicated and now a 'Pain in the Harris' to use... SHOOT The Boss! TODAY... lets get back to being good again

Date of experience: February 13, 2023
GB
1 review
0 helpful votes
Follow Nicholas S.
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Locked out of account for 5 days. Customer services dont exist now at Ebay
I have locked out of my account for 5 days due to the new verification process which insists on texting a mobile number I had 18 years ago. I have spent hours every day for 5 days trying to sort this out, gong around in circles. They are unable to send a verification email to my email address or use landline. There is no way to update my mobile number with them. This is a widespread problem with thousands of people currently locked out of
Their accounts. This means that many sellers are unable to find out who has won their auctions and send the goods to the winning bidder. The whole platform now appears unreliable due to computer system "upgrades in security ". I have had it now. After 18 years no more Ebay

Date of experience: June 26, 2022
Greece
3 reviews
4 helpful votes
Follow Elena P.
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I have ordered different things from the above site and I was really satisfied is always
Prompt and efficient to anything you ask for and everything arrives in good packaging
And as said when you make the order. I really recommend it.

Date of experience: May 30, 2014
GB
1 review
1 helpful vote
Follow Trev H.
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Unbelieveable! Buyer sent message on 19th July saying he received the item then a week later opened a "not received" case for same item. I complained to ebay as it goes against their fraud policy. Ebay found in buyers favour yet the proof is in ebays own message system! As well as royal mail track and trace. Now impossible to contact anyone at ebay as it sends you to automatic assistant, and if you post on facebook then they message you and disappear. Wasted an hour chasing this yet the fraudster has even left me negative feedback!

Date of experience: August 2, 2023
GB
6 reviews
25 helpful votes
Follow Paladin A.
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Like all classified sites, ebay has its share of scammers and share of touts. They are not alone though and they do take "Trust & Safety" seriously. Touts put tickets on eBay becasue people want to buy them - that's what a marketplace is.

I have found eBay to be very useful of the years. I'm not a massive user but I've made around 50 purchases and I've never been scammed yet. Just be careful, use your common sense and you'll find eBay is a fantastic place to find what you need.

Date of experience: February 9, 2011
GB
1 review
1 helpful vote
Follow Phillip H.
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IMPOSSIBLE ROUNDABOUT
September 13, 2023

I have lost hundred on EBay over the years! It's now a cowboy outfit. I had tec problems so twice signed in as a guest. I was twice sent the wrong part.Twice I tried to return wrong goods for a refund, and got nowhere. They throw hurdles in your face at every command you execute. They, send you broken links? They direct you to old passwords, and dont accept your new ones? They, wont let you return it direct, even if you are in contact with the e Bay shop. It is designed to make the buyer quit, so e Bay piggies can get fat. Their "HELP" center is supposedly a fool proof Algorythm but its full of holes, it's useless. If you manage to contact eBay personally, the clown operator, will say to you, I am not qualified to deal with that, if you ask to speak to a superior worker. They close your case without your concent, then they block you from contacting the site? Once again they walk away with your cash. You can spend days working through their crappy system...They pay uneducated staff pennies. Beware use another platform, stop e Bay from taking your cash...

Date of experience: September 13, 2023
GB
1 review
0 helpful votes
Follow Maurilio D.
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Money Back Garantee
February 24, 2022

I bought a defective product. I tried to return it, but the company that collects it (Parcel Force) informed me that I was not at home (but actually the Parcel Force employee entered my house and, seeing that it was a large and heavy product to be collected, he said he would go there and then come back and did not come back, but informed Parcel Force that we were not at home. I tried in several ways to return the product, I even proposed to deliver the product in the mail, but I was ignored by the seller. E-bay thought the salesman was right and I was wrong. I felt like I was a liar.

Date of experience: February 24, 2022
GB
2 reviews
1 helpful vote
Follow Lynne S.
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I bought a car from Mr Hutchinson, assured by him he knew it and it was good to go. Not so... within 2weeks the car developed problems a list of which I will attach. Mr Hutchinson didn't want to know. DO NOT BUY FROM this person and give your money to reputable dealers.
The faults...
Brake pipes corroded, fan belt loose, oil leak, water leak, and now the biggie. TIMING CHAIN WENT... car completely written off... the engine is useless.

Date of experience: December 18, 2015
GB
2 reviews
2 helpful votes
Follow Jevgenijs F.
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Don't suggest to use their service if you want to sell something. I'm private seller. Have selling lot of stuff. Today i have sold 2 items for same price and i was surprised about fees. I was selling 1 item for 3.00 GBP. So when i sold 2 items i should pay paypal fee and i got from 3.00 GBP only 2.66 GBP. As well i need to pay ebay fee 0.30 GBP. And postage like letter(cheapest option) is 1.00 GBP. So from 6.00 GBP i got only 2.70 GBP. And if i will be self employed person when i should to pay tax so where is a profit. For me it is useless service.

Date of experience: March 21, 2016
GB
1 review
1 helpful vote
Follow Soor D.
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Dont use Ebay.
March 18, 2022

Ebay is useless. They can and will ban you upon whim. They do not explain why. It has happened twice, nor can you appeal it. Ebay used to be good, but now it is ruined. They have extortionate fees to sell. Go elsewhere.

Date of experience: March 18, 2022
GB
2 reviews
3 helpful votes
Follow Dan E.
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You can blame ebay for your parcel being late as they hold your payment from the seller for up to 8 days! For no other reason than to collect the interest on our sales. Was a good company, now greedy, corrupt and deceiving STAY CLEAR If you want an item quickly!

Date of experience: July 16, 2021
GB
1 review
0 helpful votes
Follow Pedro R.
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2 months waiting
November 18, 2021

Costumer services useless. Keep promising but never did. I feel robbed and raped. Not respect at all. But Humax recording box sent back I have tracking number but every day a new excuse to whole my £100 back. My rating is zero.

Date of experience: November 18, 2021
GB
3 reviews
16 helpful votes
Follow Hugh J.
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Have heard about them for years but never used it before. Well glad I did as you can find just about anything on here. I have located music I had as a teenager lol. Only negative is the post can be hight from some sellers and can take a while to get your stuff. But overall a good experince.

Date of experience: July 22, 2011
GB
1 review
0 helpful votes
Follow Gul R.
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EBay covert policy
July 25, 2023

Being discriminated be EBay
Being discriminated be EBay. They suspended my account without providing explanation why. I did nothing wrong and they told me I'm 'putting at risk safety and integrity of their members'. Such a slap onto face, they didn't provide any actual reason at all, because 'it's their policy not to disclose that information'
They take responsibility for nothing, provided no explanation for saying that I did something to breach integrity and safety, and I feel badly covertly discriminated against.

Date of experience: July 25, 2023
GB
1 review
1 helpful vote
Follow Bjarne T.
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Return/ Refund Issue
November 10, 2021

If you are a seller and have an issue with a buyer, ebay will back the buyer 100% regardless of the circumstances. I have been trying to resolve a return/ refund dispute with a buyer and every message I have sent to ebay has been ignored. I sent the buyer a return postage label, which they did not use. Still ebay refunded the buyer, closed the case & my appeal. Horrible company!

Date of experience: November 10, 2021
GB
1 review
4 helpful votes
Follow Giovanni F.
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I had a problem with a dishonest buyer which I bought a brand new phone, wait a week and then open a dispute for a microphone faulty... he open the phone and change components... so now I got no money and broken phone... this is eBay now... I just walk away and move to Facebook Amazon etc etc USELESS

Date of experience: December 9, 2020
GB
1 review
0 helpful votes
Follow Dave H.
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Ebay have just notified me that they are to make a £60.00 recovery on my 'bank account' with no explanation as to why.
Ebay have kept me waiting up to 3 weeks before they pay me, yet they can't wait for money to arrive in my ebay account and take what ever I owe from that account and to make clear the reason for the charge.
Kind Regards dav PS, Yet one more worry to have?

Date of experience: January 1, 1980

Overview

eBay UK has a rating of 1.8 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eBay UK most frequently mention customer service, negative feedback and tracking number. eBay UK ranks 555th among Marketplace sites.

service
60
value
55
shipping
50
returns
50
quality
47
+27