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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I purchased a wig and returned it because it was not as described. I negotiated with the seller and the seller agreed to a full refund of the cost of wig and shipping. I received delivery confirmation from the shipping company and tracked the package online. The seller (yuanhaibowig) has received the wig but has not confirmed receipt on your website in order to release my refund. Instead the seller emailed me and is refusing to refund the cost and is making obscure accusations to try to keep my money. This is the most deceptive business practices I have ever encountered. Ive uploaded several pics and all necessary documentation and tracking info to prove that the seller has the returned item. I emailed dhgate twice to intervene and I have not heard back. Extremely poor customer service. The wig cap was too small, poor quality, the hair was not full and as a result you could see the cap in between the hairs. None of this was my fault or my doing and the seller must honor the agreement he made to refund the cost of the wig and shipping. This seller is very dishonest and Im still waiting for my refund. This is the worse shopping experience I've ever encountered. I will never buy from yuanhaibowig again.
I have send 20 emails at least to your so call analyst! Your analyst is by far so POOR he can not understand a single statement, keep coming with a fake tracking your seller submit and this tracking my order was sent the 16 of february and i made my order the 22 of february: Here the link so all the worls will see the fake tracking from a PREVIOUS order and that your so called analys is STUPID and IDIOT has hell because did not see dates DO NOT MATCH and it is OBVIOUS seller is a THIEF here the link to follow the fake tracking from a PREVIOUS order NEVEr deliveres and SEIZED by CUSTOMS: http://www.dhl.com/en/express/tracking.html?AWB=*******296&brand=DHL
Hi Nathalie!
We're sorry to hear about your experience. As we checked your order here, you have just requested for DHgate Mediation on March 13. There will be a time given to you and the seller to provide evidences. After the submission of evidences, this will be arbitrated by an analyst. Once a decision is reached, you will surely be notified in your DHgate inbox.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
No dress, now says sent, way too late. And still wants $. Rip off. DO NOT BUY DHGATE.COM. Now seller says dress is on it's way. 17 days late. Had to buy another dress. Still says they want money for something not delivered in time nor will be worn.
Hi Tean!
We checked and tracked your order here but there are no information from the tracking number provided by the seller. We would suggest that you communicate with the seller directly so they can check and update you about the shipment.
If you are not able to receive an update after 48hours, you can proceed in opening a dispute to request for a full refund or reshipment.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
If you want your money taken, then have your delivery times moved and your product changed by the seller, to end in a complete blackout where the seller and dhgate will not respond then this is for you. The dispute process on dhgate is also great if you like no response or resolution.
Hi Jouni,
We understand the importance in getting a resolution on this issue. We have checked this order and it's great to know that you have already filed a dispute, we tried tracking the parcel but the tracking number does not generate any shipping information in the tracking site.
Now the seller is given 5 days to resolve the issue, if there is no response from the merchant on the proposal you submitted after 5 days, a refund will automatically be processed by our system on the next day. However, if the merchant responds on the proposal you've submitted and you will not reach an agreement until the 5th day since the dispute was filed, please contact us back so that we can assist you in escalating the case to our Resolution Center.
We are committed to give a refund and we have to follow our refund process. Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
My experience on dhgate app and website was great. The app is especially helpful in search and special offerings. But there is always room for improvement. Please ensure your sellers visit their stores EVERYDAY to view orders and promptly respond to customers. Also try to make price of products more competitive against other platforms.
Hi Adelowo!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I purchased a strip led from DHgate to Turkey. It delivered in 22 days. It was well packed and there was no damage on the package.
Hi Umut,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Bought shoes... really bad quality.
Tried to get refund. Seller agreed. But never received. DH Gate dispute resolution did not resolve.
Hi Muz,
We understand the importance in getting your refund. We have checked this order and this was already closed and the dispute was released since the analyst did not receive a valid shipping label from you for the return tracking number. According to the analyst, the shipping label you sent was invalid. Please contact the courier you used when you returned the parcel and request for a valid shipping label.
You may contact the analyst directly by sending an email to this email address: njdispute14@dhgate.com.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I have bought several items and have been very pleased with each and all of them. Good quality items I can trust.
Hi Vicki!
Thank you for your continued patronage! We look forward on your future purchases!
We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Riane
Customer Service Center
DHgate.com
Excellent service, I bought some items and they always arrived in time and like the description. If they don't arrive there's always the possibility of refound from DHgate.
Hi Francesco!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
It is not easy shopping on the other side of the globe. Unless you use DHgate. Payments are more secure than PayPal, customer service is light years beyond Amazon.
I do not purchase an item online without first comparing my choice against DHgate listings.
Hi Anthony!
We are happy to know that you are satisfied with your shopping experience on the website. We are looking forward in doing more business with you!
We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Riane
Customer Service Center
DHgate.com
When it comes to great purchase make this your number on stop shop. You can not and will not be disappointed.
Hi Eric!
Thank you for making time to shop at DHgate. We are looking forward in doing more business with you!
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Love dhgate, it has all my needs and more at an affordable price, any thing i can think of i can purchase from their, its easy to use and their customer service is great
Hi Odette!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Ordered goods, seller marked order as shipped and even provided tracking number, I could track, but when after 4 weeks goods did not arrive, seller told me that they didn't even ship because they don't have those goods available. DHGate resolution centre agreed to refund and said that they refunded, but after several weeks of wait I'm still waiting for it, probably will never get it
Hi Ova!
We are sorry for the experience you had with your order. Please send us your order number. That way, we can check on its details and assist you further on your concern.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Ich kann euch nicht vestehen diese schlechte bewertung, ihr solltes euch mal richtig informieren wie diese plattform abläuft, ersten ihr bestell / und zahlt - das geld landet bei DHgate bank konto - zweitens euer geld wird so lange nicht an den verkäufer gereicht bist der kunde ihre sachen bekommen hat und bestädigt das ihr es bekommen hat und bei beschädige produkte kann man gleich dhgate bei Refund informieren und geld zurück anfordern oder zurück schicken und auf das neue packet warten.
Und wenn man sich informiert hat sollte man bei verkäufer kaufen die mehr als 1000 Transaction erfolgreich gemacht haben, wer bei no name shop bestellt sollte sich nicht wundern und wenn man so dumm ist und die ware nicht bekommt und bei dhgate seite klick bestellung entgegen genommen soll sich nicht wunder.
I have to send photo start arbitration and send back item at my cost. On my order form you can see a picture of the correct item.
Hi Kalli,
We understand the importance in getting a resolution on this issue. We have checked this order and you have not filed a dispute yet, please file a dispute so that we can assist you in getting a resolution. You are not obliged to pay the return shipping cost because you received the incorrect item.
Please open this link to get you started in filing a dispute on this order: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff80808159a7d5000159c64b4ad05d3b
You may select "return the item and get a full refund and seller pays for the return shipping cost" in your dispute. Please do take a photo of the item that you received as well as the shipping label attached on the parcel, these will build up your claim and these can help us in mediating on this issue successfully if the merchant does not cooperate with you.
Once the dispute is filed, the seller is given 5 days to resolve the issue. If you will not reach an agreement with the merchant until the 5th day since the dispute was filed, please contact us back so that we can assist you in escalating the case to our Resolution. Please do not agree on the seller's request that you return it and you'll pay the return shipping cost.
We are committed to give a refund and we have to follow our refund process. You filing a dispute will be the initiation of this process.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
A couple of my package didn't get to me and i was still charge for them never got reimbursed for them
Hi Lee,
Thank you for your feedback. Can you please send us the order number that you have not received? That way, we can check on it and assist you on having this sorted out.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Great shopping experience. Hard to find items at great prices. Trusted sellers with quick shipping. Exceptional customer service that follows thru from the sale to the delivery, and beyond. Download the App and enjoy unique items at cheap prices. You will not be be disappointed :)
Hi Jeff!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
Great customer service, great prices, quality products; great communication with seller. Always helpful and easy to work with.
Hi Belinda!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I really love DhGate! I always have a great experience buying. The sellers answer the doubts very quickly and the tracking info is always updated.
Hi Constanza,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I ordered multiple products for my mountain bike. Some came fast, some very slow, and the handle bars never showed up even though the tracking said they did. Quality of products that did show seem to be good and the price was very fair.
Hi Ricky,
Thank you for providing the order number. We've tracked the order and the parcel arrived at United States airport on 2017-02-07 according to the tracking site. Have you tried contacting your post office about the expected delivery date of this parcel since they are in charge for it when the item arrives in your country?
We've also found here and it's great to know that you have already filed a dispute. Now the seller is given 5 days to resolve the issue, we also suggest that you communicate with the merchant to get the real time updates of the shipment as well as the dispute.
If the dispute reaches 5 days and there is no resolution from the merchant, please contact us back so that we can assist you in escalating the case to our Resolution Center.
We are committed to give a refund and we have to follow our refund process, you are in the right track in getting your refund.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shira!
We do understand how upsetting this must be, we'll be here to help. Please provide us the photo of the shipping label and shipping receipt. That way, we can forward this to our Resolution Center so they can contact the seller to confirm the delivery.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com