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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Overall, I have had a good run with dhgate. However, all it takes is one bad apple to spoil the whole bunch. I'm so frustrated right now, I'm considering taking my business elsewhere.
I ordered the Rihanna Fenty flip flops. They are gorgeous and look exactly like the advertised picture. I was shocked at how great the quality is and how perfect they look. Also this company responds quickly to messages you send them, which is great. My package came in great time as well. Great experience
Every transaction I've had with DHgate has been a pleasurable one, from the quick shipping of the goods to the communication from the sellers! I highly recommend DHgate to anyone!
Love Dhgate and u wull buy more cosmetics from here fazt shipping i like it too much yeah i will buy morr with us
Hi Saide,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Shipping takes a long time but great value and great customer service with the vendor I dealt with. Will definetly be purchasing again. Wish I found this site a long time ago
Yo compro muy a gusto en dhgate gate, camisetas de fútbol a muy buen precio y de mucha calidad, así como camisetas de la nba, y envíos muy rápidos, recomiendo comprar en dhgate al 100%
Always helpful and have great communication. Will always shop here. I have always found the products that I wanted here. They even have an app that has cheaper prices. They also offer coupons and deals.
Very reliable, very low prices and with a perfect customer service! I strongly recomend it as one of the best internet markets!
Hi Panayiotis,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This site has everything it seems and at really good prices, Ive gotten powerful lasers, stuff for my girlfriend with free shipping to Lithuania, I get most of her gifts threw this site so it gets to her at a good pace and for free, I've even gotten stuff I've made profit on I'm just overwhelmed when I browse this site I always find something new. Most stuff has free shipping to anywhere if not another seller probaly has the same item with free shipping anywhere sometimes even at a better price
DHgate is a good shopping app to use to get good high end quality replicas of items for a lot cheaper than in stores.
I think the customer service team is there to help the customer with all there needs. They work hard and do there best to get you your best experience with there site and seller.
How do I contact you for a refund. Wrong dress size sent. So discouraged you are difficult to do business with. I ordered size 14, my usual size. It seems I received a size 6 or 8. There is no size on the dress. I have sent 2 messages on live chat. No response. Even tried calling China. Number not in service I do not have time to reorder for my granddaughters wedding. Please tell me what to do to get a refund
Hi Maureen,
Thank you for bringing this up to us. We understand how concerning this is. We checked on your order and we noticed that you still have the option to open a dispute for the order. That way, you can formally request for a refund. When you open a dispute, we suggest that you use a desktop browser, preferably Google Chrome. That way, you can successfully upload photos of the item for evidence to support your claim.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
You can check this link what is the best evidence you can provide for this claim:
http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Compared to AliExpress, DHGate is more efficient and focused on customer service. Their dispute system could use some work though.
You can not get ahold of this site. When you try they send you in circles. It sucks. They also say 5 to 7 day delivery, but took 3 to 4 days just to verify the order. There tracking site also gave no information.
Hi Jason,
We are sorry for the experience you had with your order. We checked on it and for the verification you mentioned, you may be referring to the processing time of the item.
Most of our items in the site are made-to-order or needs to be ordered from the seller's suppliers. That is why there is a processing time for each item. You can check on this detail in the item page.
As for the shipping, we noticed that the seller has uploaded the new tracking number LM297122813CN on 2017-03-06. We tracked this and the package has left Shanghai on 2017-03-07 and is on its way to Toronto. You can continue to track the order here:
http://www.17track.net/en/track?nums=LM297122813CN&fc=0
We also encourage you to keep your communication with the seller open. Since they are the direct supplier and shipper, they can give you additional details of the item and can contact the courier directly. And get real time updates for you.
Here's how you can contact the seller:
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I bought a dress for a wedding A MONTH in advance. 2 days before the wedding the dress hadn't shown up or shipped. I requested to cancel the order and get a full refund. The seller then declined my cancellation request, SENT THE DRESS ANYWAY, and now won't give me a refund. The dress came 5 days after the wedding, even tho I had cancellled the order before it had even shipped.
Hi Alix!
We checked your order here and we can see that you have already completed this even if you still have complaints with it. In this case, you can open an after-sale dispute to request for a refund.
We encourage you to use a computer for you to be able to upload the photos and submit the dispute successfully.
1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
My experience with DHGate has been great. The sellers have always provided quality products. And the items purchased always arrive within a timely manner.
Hi Rafael!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
Good page for buying some items cheapest for everyday. When looking for something if you need, it takes some minutes to find it and get it. Easy for everyone.
I have purchase several thousand dollars worth of merchandise and it has. Even a pleasant experience.
DDHgate sellers way of doing business:
1. To get on the daily deals the seller set a price reduction for 70%
2. I order things
3. The seller sees that he made a big mistake and hadn't rised the price 70% before he did the reduction in price
4. THe seller doesn't try to negoitate with me, but instead give me another buyers tracking number I wait for the deliver 1,5 months
5. I track that number that tells me its in another city and I drive to the city and the post office inform me that that package doesn't belong to me
6. I look in the DHgate system, that states that the seller has given me the wrong number and that I should ask him for a new (the system detects that 2 separate orders has the same tracking number)
7. Even since the seller has scammed me and tricked the system and don't send me my products, and I have proved it beyond a doubt, DHGate does a refund in direct violaton to my demands and just let him slip away.
8. Numerous escalation from my part to DHgate (with evidence) to get the seller to honor our agreement (he has the products in his store) DHgate acts that $#*! happens and treat me like a fool
They say "If you have suggestions for our service, please dont hesitate to let us know as we are always willing to make improvements in all aspects. We appreciate the support and we are always here to help you."
No help then the $#*! hits the fan
I have taken my business to eBay and Aliexpress instead:-(
******* Got a response from DHgate:
"Thank you for the order numbers. We have checked on the details of the dispute and the reason why a refund has been processed to you is because the seller was unresponsive to the analyst. In order for us to protect you from fraudulent transactions, if a seller will remain unresponsive to the analyst handling the case, a refund will automatically be decided by the analyst.
As for the seller, they are looked into and will be reprimanded by their actions accordingly."
YEAH and now I happy customer again... NOT, no responsibility, no sense at all for acting upon agreed deals, no sense for customer care
Update:
The response from the customer team below only shows that they haven't read my complaint or lack the mental capacity to understand it:-(
Hi Dennis!
We checked all your orders and they were all canceled and the refund has already been completed. Please check your account within 10-15 working days or contact your bank for more updates on your refund.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
A friend of mine told me about this site and I ordered a baby romper thinking not to get my hopes up because of the price but when I got it, it was better than I thought it would be! I ended up taking my daughters birthday photos in it and I ordered two more in different colours!
I am a regular on this site and will continue to do so for a LONG time because it's awesome!
Hi Vanessa!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rudy,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com