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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Before DHgate, buying size 13 shoes seemed impossible, but thanks to the awesome service and easy to use website, I've been able to buy shoes and many other items that you just can't find in a store.
I have bought several times last year, I have found great variety of products that I can not find in another store. There are a lot of coupons and offers that can not be missed.
I recevied a good quality. Thanks... and best quality product Avileble... i buy now again this web site.
Hi Ashok!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Impressed with the high quality of the items I ordered. Buy big wholesale lots or search a little more and get 1 item if you want.
Hi Kelley!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I only bought hair from this website however I was pleased with my experience they were professional and the free shipping option arrived in a fairly timely manner
I've been using the site for over 5 years earning a D4 ranking by selling over 200 units purchased from your site. I love the extra money I make and the service I get from most sellers. Keep it up!
I ordered 2 dresses and they came perfect. I loved the second one the most! They answer fast when you have a question and they are very friendly.
Quality goods on good prices. Everything is fine -site, sellers, products, tracking method... everything! I'm happy using it
Ótimos Produtos com Excelentes Preços uma boa quantidade e qualidade dos Vendedores só está faltando utilizar os Cartões de Créditos com Bandeiras Nacionais assim como é feito no Aliexpress e aceitar pagamento via Ebanx por Boleto.
Shipping takes a little while but for the price it's worth it...
DHGATE is one of my favorite apps. You can find quality merchandise at prices that can't be beat. If you can stand to wait a little longer, DHGATE is definitely the way to go!
Dear seller, everything is good
Thanks for your nice site, Please add more and more products, and improve your shipping method, if possible.
Thank you for your cooperation
Thank you! I ordered a lot of staff from cheap to expensive! Everything is great! Shipping and quality are great!
Doesn't get any better than DHgate, the best website for great products and great sellers! Can't be beat!
I never thought it would be this easy to buy goods from China. DHgate makes the process safe since they hold payment until you receive the item and release.
Falta de claridad en la pagina más idioma español también necesito tener más claridad con los vendedores confunde el producto que ya recibí
Hi Felipe!
Thank you for your feedback! Please let feel free to send us your suggestion regarding the translations for Spanish as we are also trying to have it improved.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I've use DHgate for a year now so i decided to rate it again. All the product are reasonable and 3 weeks shipping! I love the service and the website!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cristian!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com