On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like DHgate better than Alibaba or AliExpress. I found that it's easy to use. All the items I purchased from DHgate is amazing so far. The seller responded quickly. Easy to open disputes in case something happens. It's extremely cheap oh DHgate too. You can't find anything cheaper than this website. I been shopping at DHgate for 6-7 years if I remember correctly. Since I was a high school student to entrepreneur. There offer wholesale and retail. Awesome!
I've buyed from a seller. I didn't receive product in time.
I've opened a dispute and DHGATE team give me full refund.
Very good!
Very good buying website, good sellers and easy to talk to. Products are excellent, shipping is very fast and right description. Returns are easy to bargain with the sellers though you need to wait for the next order for replacement. Overall rating is very good website!
I ordered my wedding dress from a seller named perfect654 order number ******* my wedding is approaching and the seller does not answer my messages, on the status does not even show as shipped yet this is horrible. I ordered a month ago the dress and the only time I was able to talk to her by message she said she will get back at me the next day with an answer and so far nothing yet, I have tried during Beijing business hours and nothing, the phone numbers provided on the web site are either invalid or disconnected.
Hi Yoandra,
We have pulled up your messaging system and found that you sent the messages today, please give the seller 48 hours to respond due to time difference. We checked this order and the merchant is currently preparing the item for shipping which they are given time to do. This is called the processing time and this was indicated in the item page when you made the order. You agreed to it when you paid the item. We checked here and the item was ordered and paid on 2017-02-17.
For the safety of the transaction, we do not provide the seller's personal information. Please use your messaging system so that we can record your communication for future reference.
Please be sure to check the item page thoroughly when making an order for you to have an idea on when the item will be shipped.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
This web has a lot of things, you can buy anything you want, I bought cellular cases and it's easy to find that you are looking for
Hi Edgar!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
This was my first time ordering from here and i was a little nervous about timing and how it would turn out. I was on a short time limit but it was ordered in the two weeks it set, actually a little early and the dress was absolutely gorgeous. I wore it attending to my military ball and i got so many complements and comments it was perfect. It was a little big but i don't know if that was me ordering or what, but either way it was an easy tailor fix, and after it was perfect.
Hi Madison!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I had an order, it was shipped to me 42 days late. And i tried to get my money back, they requested to me ship back the goods however the shipping fee was too high from usa to china. I didn't it of course, to prevented my money in risk. Then the payment was released to the seller. Even though i contacted with the costumer service. They each time said the same story. All the costumer service representatives have the same story. That is. Be away from this terrible systme.
Hi Osman,
We checked your order and the dispute was closed since the parcel was not returned to the seller. The dispute analyst made a decision that you can return it for a full refund and the seller pays for the return shipping cost, however, you were unable to return it since the postage was too high. In this case, a partial refund of $30 was processed and returned on the same card account you used to pay for the order on 2017-03-03 08:30. The refund will normally reflect in your account within 10-15 working days depending on the refund process of your bank.
For your reference, when an analyst makes a decision that you return the item for a full refund and the merchant pays for the return shipping cost, you can get the postage refund in full which means that whatever amount you spend for the shipping cost, you can get it back as long as you submit the receipt to our Resolution Center.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Nice Quality Maple Leaf Jersey. Fast Shipping and good price. Happy with my purchase and experience on DH Gate.
Hi Dennis,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is a cool site with a lot of products that we currently buy in the US before it is branded for other retailers. Will continue to do business with them for such products.
Hi Kyle,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
There are numerous sellers on your site who I think are less than honest. After ordering the products, they contacted me to inform me that the product is no longer available. They insist that I order another product from their shop. When I declined, they claimed that they will get it from another seller for me. However, after waiting for several months, I didn't not get the merchandise. But the payment has been released. I can no longer ask for a refund by then. Some seller send items that are not as described. Therefore, I'm starting to buy more from Aliexpress and Ebay now.
Hi Steven,
We our system and we only received the amount of $108.69 for the payment of orders 251004457 for the amount of $49.48 and order 251004458 for the amount of $59.21. You have ordered shoes for both orders.
You can check your DHgate account through this link for you to see these orders: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=100&act=pageload
Did you get charged twice for the amount of $108.69?
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
They charged my credit card 2 times for the same order and it's impossible to talk to anyone on the phone
Hi Steven,
We our system and we only received the amount of $108.69 for the payment of orders 251004457 for the amount of $49.48 and order 251004458 for the amount of $59.21. You have ordered shoes for both orders.
You can check your DHgate account through this link for you to see these orders: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=100&act=pageload
Did you get charged twice for the amount of $108.69?
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Hey dhgate users! Dhgate is developing a new product Socialshops. You can get it via socialshops.com or appsore. They are at their promotion stage and you can get a powerbank for $1.
Don't be fooled by Dhgate positive reviews like I did. Ordered dress from the seller Elegantdresses/Order no: ******* and everything about the dress was wrong(material, size and craftsmanship). The dress was Inside Out! Opened a dispute, seller said they will make a new dress if I close it. Dhgate will never give you full refund unless you send the item back even though it was useless. It was gonna cost over $50 to ship it back which was ridiculous. I emailed dispute to close it believing that seller will keep to their word and also the person who handled the dispute said "If you have any problem later, or seller do not cooperate and help you solve the problem, please do not hesitate to tell us. We will help you further. Please do not worry." They never made it and kept dragging on with lie after lie.
I kept emailing the analyst who handled the dispute - no reply. Emailed customer service - no reply. Then I contacted the live support multiple times and spent hours. First person said "ask seller leave a message saying "I agree to give you a refund of $**"". How can this happen when seller does not respond to you! Then every time after all the representatives kept saying hat they escalated the case and dhgate will email but that never happened. I chased this for over 6 months!
This seller was exploiting the system and committing serious misconduct and they literally took no action & showed a blind eye to this! DHGATE CUSTOMER SERVICE & SELLERS ARE ALL LIARS AND ULTRA GREEDY SCAM ARTISTS. No matter what even if they send a completely useless item they will make money because the return costs are so high. What a complete waste of time, money and energy. Learnt a valuable lesson not to trust anyone so easily.
Don't be a victim, AVOID THIS HORRIBLE SCAM SITE LIKE A PLAGUE!
Hi Michelle,
We are sorry to hear about your experience. We checked this order and the dispute has already been closed. We checked the updates from the analyst and you agreed in closing this dispute.
I will be contacting our Resolution Center regarding this issue to get a clarification about this dispute from your analyst. As soon as I get the update, I will contact you back.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I have a refund issue with Dhgate for more than 6 months every time they promise me to resolve with in 24 to 48 hours for the past six months
Iam contacting customer service with no answers
Hi Haidar,
Thank you for clarifying that, we've contacted our team about this and the refund will be applied within a week. Once the money is deposited in your DHpay account, we will surely have you notified.
We apologize for the inconvenience this issue had caused you as well as the delay in processing the postage refund.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Iam livid. I ordered a dress in a 2x and a dress came that was so small it would fit my size 2 sister. I have tried and tried to contact them. The APP will not let me write a message and the website says I do not have an existing order to refund. Iam furious that I can not talk to a human and also the number that is posted says its not in service. I want my money back asap.
Hi Britni!
We checked your order here and we can see that you have completed your order even if you still have complaints with the order you have received.
In this case, you can open an after-sale dispute. Please use a computer for you to successfully submit the dispute.
1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Well organized site with a good variety of products.
Deliveries always arrive on time and when a problem occurs the response time is very fast.
Hi Augusto!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
I ordered a double wall cup, us usual was provided a good communicatio with the seller, item as described
Hi Sandra,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
They send me everything in time, the products are perfect, the objects are cheap and the quality is very good.
Hi Fabiano!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
Simply fantastic experience with all of my purchases to date...
A great way to buy direct and cut out the middle man!
Hi Todd,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Electronics Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vince!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com