We understand the importance in getting your refund. We have checked this order and this was already closed and the dispute was released since the analyst did not receive a valid shipping label from you for the return tracking number. According to the analyst, the shipping label you sent was invalid. Please contact the courier you used when you returned the parcel and request for a valid shipping label.
You may contact the analyst directly by sending an email to this email address: njdispute14@dhgate.com.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Hi Muz,
We understand the importance in getting your refund. We have checked this order and this was already closed and the dispute was released since the analyst did not receive a valid shipping label from you for the return tracking number. According to the analyst, the shipping label you sent was invalid. Please contact the courier you used when you returned the parcel and request for a valid shipping label.
You may contact the analyst directly by sending an email to this email address: njdispute14@dhgate.com.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com