Dell

I had one order that was sent back because they just couldn't reach me over the phone once! I contacted their chat for no reason cause all they do is send you to their verification team. After waiting for an hour on hold got to talk to a representative and he was close to helpless and finally understood that I did not want a product that had taken a week and a half just for me to know that it wasn't coming. When he said that I was gonna get a refund after a week I was kind of relieved but after 9 days I tried to contact their verification team twice waiting for an hour each time with no luck so I can receive a refund for a product THAT I NEVER SAW. Unacceptable that a multi-million company has this lousy customer service and so much trouble just to get a product that was bought, no returns no repairs just a simple transaction. I advise everyone to stay away from the dell website if you like their products consider a reseller but personally I'll never buy their stuff ever again. This is my info in case a Dell representative reads reviews(I doubt it)
Dell purchase id: **************
Product: Inspiron 15 5000 Series - 5570
Order #: *******

First, I have been a customer of Dell for at least 20 years, have their credit card for 18 years and have purchased numerous laptops directly from them over the years. I recently purchased a new Dell monitor to use as a second monitor for my Dell laptop, but the cable that came with it came with would not work with my laptop. I contacted tech support, and was told that they would need to charge me for tech support, so I called their sales department that offered me a different cable that I purchased directly from. The new cable didn't work either and once again I was refused tech support for the new Dell monitor and new cable I purchased directly from them, so I contacted the BBB. Then Dell contacts me, I return the monitor and re-order a new one and they were supposed to offer me the tech support I need to install the monitor. I was told to purchase a different new cable than the last time directly from them, and that cable did not work either, so I was told to take my new Dell monitor with the new cable I purchased from them and bring it to Geek Squad (or similar) to troubleshoot... REALLY! My BBB complaint remains unresolved at this time.

I purchsed an Inspiron July 2016. It died in Feb 2017. After a few weeks of remote service they told me it oulw need a new motherboard and to send it back. I sent it back in March. Over the next few weeks I got updates, repairs were backed up, then parts weren't avaiable. More waiting. No parts, anywhere! I was told they would replace the computer. More waiting as an exact match (gold) was not available. Finally in early July I received a new Inspiron. The new one started shutting down repeated. Called tech support. "Sorry, your warranty has expired" The brand new Inspiron arrived with the old warranty! Not a mistake. Dell's policy to to add the old service tag to the new computer, hence old warranty! Dell policy I was told. Dell
Laptop dead after 7 months. Replacement now dead after 7 months. Of course I was offered to buy a new warranty. Unbelievably bad, how much money is Dell willing to gouge out of me? And yes telephone help are super polite, they read their scripts, and are outsourced in Philippines or India.

Someone ordered products from Dell using my name, address and credit card. They then tried to change the delivery address, as is often the case with fraudulent orders. The only problem (for them) is that I had already received the merchandise. The order was charged to my credit card account, for which I am not responsible, but, none the less, I am trying to straighten this mess out by returning the merchandise to Dell so they can credit my card. Seems easy enough. Not quite. My first call to Dell was 5 days ago. I have called every day, for 5 days, waiting for at least 20 minutes to get through and then taking at least half an hour to explain what happened. The original person who helped me, and who seemed intelligent enough, is always busy. Leaving messages to call me , have been ignored and every time I start over with a new person, he (always a he) doesn't bother to read the case notes and I keep getting passed from one department to another. I lost my cool today and called their customer service department a bunch of "f_____g" idiots. I was finally promised a return label (for the third time) via email. Today, I thought I might be lucky, but it has been 5 hours and no label via email. I have asked to talk to supervisors but they are always too busy. After reading the comments on Dell, I will try asking for a "resolution specialist" as someone suggested. If I can't get the help I want tomorrow, I will give up and let the credit card company deal with it.
A friend recently asked my advice on buying a new computer, but customer service ratings are so bad for Dell, I suggested that she steer well clear of Dell. Now, I am thankful I did. Not good PR for Dell. I am a Mac person, myself. Apple products might be expensive, but the customer service department is first rate.

I've been a Dell guy since the *******, but sadly can no longer recommend them. Worldwide Tech Services, Dell's on-site service in this area, is also horrible.

The first XPS L702X made a horrible sound. Two days later on-site service came to repair. The repair guy didn't fix the problem and did not hook up the keyboard, so I was left with a product that worked less than before the repair. (I had to use a USB keyboard to use my laptop!)

The second one I received the monitor flickered. A different repair guy came and replaced the motherboard and the LCD. After which I got errors when using files (which is important when using a computer).

The next repair guy stood me up after I rearranged my day.

On the final repair, the tech put in a pre-scratch screen and my keyboard was no longer back lighted. So, in all the repairs, I never had one that fixed the problem or didn't cause a new problem. Buyer Beware!

The third computer has worked but I have spent tens of hours (probably about 40-50 hours all told) on tech support with India because Dell uses really bad hardware these days. There are many other manufacturers that are using quality parts. I would highly recommend never buying a Dell and going with a competitor.

Don't get me wrong, I do like the computer now they sent me a working one. But it has only one working USB port (google USB 3 L702X issues!) and no bluetooth (both of which were ordered and should work). But I am NOT letting these monkeys in my computer again.

I am however, not very impressed with the quality of Dell's service, support, or product. This ordeal started in August and is just wrapping up (I hope) in December with a mostly working computer.

Absolutely the worst experience EVER! The basic warranty customer service to laughable. I have spent over 30 hours trying to get technical support for my Latitude 5510. The agents appear to be poorly trained. Many times children/TVs are very audible in the background, the calls are either dropped or have poor connection, calls are not transferred to the correct department after extensive explanation of my laptop issues. The laptop came out of the box not functioning properly. Hardware support(after troubleshooting 3 different times) is saying it is a software issue and software support is saying it is a hardware issue. I paid $99 to have software support(after 3 hours of troubleshooting) tell me it is a hardware issue. Both hardware and software agree that the laptop is not functioning properly. Every time I call we go back and forth and in the end the laptop is still taking 30 minutes to boot up, browsing slowly, the microphone is not working, third party apps are not working properly, and the list goes on and on. It is obvious that Dell does not want to offer support to its basic warranty customers. It is my understanding that a PRO warranty is $200-$300 to purchase. This is of course on top of its already hefty price tag. STAY FAR AWAY FROM DELL IF YOU WANT A QUALITY PRODUCT WITH QUALITY CUSTOMER SUPPORT. It looks like my only option is to trash this piece of junk and call this an unfortunate learning experience. I purchased an MAC over the weekend and it is working perfectly.

MY LAPTOP IS STILL UNDER WARRANTY, SO CALLED DELL BECASE MY WI-FI WAS DISCONNECTING AND THE SOUND WAS GETTING BAD.SO I WAS ASKED TO SEND IN FOR REPAIR. THEN I GET AN EMAIL THAT THEY WANT 120 TO REPAIR THE LAPTOP WHICH IS STILL ANDER WARRANTY.SO I CALL CUSTOMER SERVICE TO SEE WHAY SHOILD I HAVE TO PAY AND WAS CONNECTED TO RAPAIR DEPARTMENT SOME WHERE IN INDIA WHO SAID TO ME PAY OR WE SENT THE LAPTOP BACK BECAUSE THE PROBLEM IS NOT COVERED UNDER WARRANTY.IN A VERY RUDE WAY WHICH MADE ME VERY MAD. IN SHORT VERY VERY VERY BAD CUSTOMER SERVICE AND BY FAR THE WORST COMPANY.

Appalling, and there was me thinking I was the only one experiencing poor Customer Service. My son worked part time whilst at College to buy a Dell 13/5000 2 in 1 laptop. It was hyped by PC World as fast and great storage. Well by the time we brought it home it would seem that Dell have upgraded the processor from the Pentium Gold to an I3 or I5 processor. Clearly they realised that it was useless. Dell Customer Service have been so rude and unhelpful (deepak) I was then asked to contact PC World which I did and they palmed me off to Dell and I have been boomeranged between the two. I went to CashConverters and they would not buy it and its brand new and Cex just laughed at the processor and say its worth 99 pounds. Honestly give Dell a wide berth, they don't care about customers, my son is 17 and it is all his hard earned money down the drain. All I get from Deepak is I understand the inconvenience, but clearly they dont. If BMW made a shoddy car, they would have to have it returned but Computer companies seem able and willing to rip you off. Stick to Apple even they are expensive, at least they work.

Here is my honest opinion about dell.

If you are one of the few who receive a perfectly good dell computer and you have no issues, great.

For the rest of you, be warned, Dell computers have a multitude of issues some repairable, some not.

I ordered a dell xps 13 top with all of the bells and whistles. This laptop is rated the best for your money. It wasn't cheap, about $1600, but i thought it was worth it. Two days after receiving the laptop everything started to fail. The fan is incredibly loud and sounds like I'm standing next to a river and the computer actually doesnt work. It can not locate the internet. Here is the major issue. I called dell, was put on hold for over an hour. Technical support walked me through everything to find the solution. We even did a factory reset. The result, no fix, a waste of 2.5 hours and waiting for a new motherboard. I called back the next day to discuss getting my money back and I was placed on hold for over an hour. The end result of the conversation was to wait for the parts and see if that solves the issue. A week passed and the tech installed the new motherboard, still did not solve the issue, he reset the computer again, again, that did not work. I immediately called customer service. I was placed on hold for over an hour. The operator put me in touch with tech support where I was speaking to him and after 10 minutes the line went dead and when I called back I was told they have left for the evening. The representative hung up on me to go home. If you dont mind wasting precious time on hold and fixing your computer. Go ahead and spend the $1600 on a beautiful sleek brick. I would be incredibly happy if someone from dell would fix this issue. I'm sure dell has enough money to hire some more people in customer service. Especially if they are selling $1600 bricks to their customers.

Overall, not bad, satisfactory. Of course, there is no limit to perfection and in this case it is worth trying, but this result is already quite good

The screws come off. Laptop gets very hot. Dell Customer service was not good at all. The fan is very noisy and laptop gets burning hot.

I've been buying personal and work computer equipment from Dell since the 1990s and, literally, cannot believe my recent experience. In short I bought a $4,000 (!) XPS laptop, dock station and second monitor for remote work during the pandemic. It looks like it was put together in some 3rd world back room sweat shop. I've had to tape ALL of the plug-in connections, because they keep falling out! In the Sumer of 2022, I bought an "OS-Service Warranty Extension, dated to last through December 2023 (Receipt attached). Last fall, Nov 2022, my laptop would not boot up past the Dell logo (Google that; it IS a thing). Even with that extended warranty, I was told that it covered hardware only and not for Dell to reinstall the OS. I was told that I needed back pay another $386 for that to be covered (receipt attached). And, even though I bought Windows 10 with the laptop, I had never received a disk or download link, so I couldn't even try a re-install myself., so I had the XPS shipped to Dell where they re-installed Windows (which caused me to lose ALL of my data, because Dell no longer supported the 6 Terabyte external hard drive that I bought from them with my last laptop!). I am JUST NOW finally finishing the recover-rebuilding-replacement of all that data. And, once again my X Dell laptop won't boot up past the Dell Logo. I contacted Dell and once again, they won't provide any Tech Support help, unless I buy another warranty extension! And that says all that needs to be said - I am taking this $4,000 laptop, throwing it in the trash and buying an HP laptop!

Sign me "Outraged and Fed Up"

They don't take their own products back. The don't take their own products back. The don't take their own product back.