Dell

Well... I used to love Dell... not anymore... Dell sucks!.
I had to replace the hard drive on my Dell laptop... it died.
I called Dell to get a recovery CD and for the OS and drivers... and I was told... the system is out of warranty... nothing they can do... and I was even told look on EBay.
This is ridiculous, expecially because to save $ 0.10 DELL does not include a recovery CD with a new system, so if the crappy hard drive installed dies... YOU ARE OUT OF LUCK ( and will have to buy a NEW Windows operating system from Microsoft).
If you are in the market for a new laptop. KEEP THIS IN MIND!
In the last 2 years I have had the same scenario with an HP laptop ( even older then my DELL), and a 7 years old FUJITSU tablet. And guess what... HP shipped the recovery CD, no charge, right away.
Fujitsu charged $ 15.00.
Well... atleast my machines were back in a working mode in no time.
Dell... just you do not cut it anymore... LEARN HOW TO SUPPORT YOUR CUSTOMERS!.
I am sure this is not what Michael Dell had in mind when he took back the company.
Just do not let DELL and any sales person bamboozle you... do your home work!... and keep this in mind!

COMPLICIT IN CONGO GENCIDE! Dell is complicit in the genocide in the Democratic Republic of Congo They support the suffering of millions of people who are killed, assaulted, displaced, and forced to mine coltan.

I wish I had seen some of the reviews before buying a laptop from Dell. I purchased my laptop in May, in October I started having screen issues, I sent my laptop in for repair, I was told it would be 10 business days and I would have my laptop returned. A week after sending my laptop I got an email saying they are experiencing delays and it may be another 10 days before my laptop could be returned. 3 weeks later I received a laptop back and it was not my laptop. I have been waiting for a week for them to come pick up a 7th graders laptop, that was sent in for repairs over a month ago. I know this because I found the owner on FB and have been communicating with her and Dell in hopes that they will send someone to pick up her laptop and return it to her, she is attending virtual school and using a loaner laptop awaiting the return of her laptop. No one seems to know where my laptop is or if it has been repaired. They keep telling me that someone will call me in 24-48 hours but no one has, I have to call them to get an update. If I could give - 5 stars I would. I have to select at least 1 star to post, which is way too.

I've owned multiple systems by Dell:

My first was a Dual Xeon Precision 670, which I bought used from eBay in 2008.
I put in an nVidia geForce 7950 GX2, a dual GPU video card.
That computer was awesome, big, heavy, noisy, would rip through any task, and use up 680 watts constantly. Was great for games too. Aside from high power consumption, it was great. I gave it to my dad, who runs it as home server, and loves it.
Then I had (and still have but don't use much) an XPS m1330 laptop, bought in 2009, it's still running fine, except I had to change the keyboard and the AC adapter under warranty (both failed within a year), but the customer service was great, so I am not holding any grudges. Please note they do service their XPS customers through a different department - so I can't comment about regular support.

I gotta say, Dell definitely made custom computers a perfection. Their site is well designed, and is easy to navigate. Customizing systems is fun and very informative. Lots of information per page, and clicking to get to information is minimized.

Their prices are very reasonable, and their promotions give insane discounts from time to time. As always you gotta do heavy performance to value research, but overall Dell is very very solid.

1. Dell took my money for a laptop and sleeve on 23 April but never started my order and didn't let me know so I only found out after the delivery date had passed.
2. When I contacted them they couldn't even find my order so I had to send them the payment details.
3. They asked me irrelevant details to "verify" my order and wouldn't proceed without them (e.g. "Are you in Australia?" and "What are you using it for?").
4. Because of their delays I now had only a week to receive the laptop before I left on a field trip but they didn't tell me whether they would deliver it or not.
5. They didn't deliver the device or bother to let me know so I cancelled the order and demanded a refund.
6. They only refunded one of the two payments they took when I ordered and had to ask me what the second payment was for, which was paid on 31 May, five weeks after the order.
7. The Customer Care person (Nandan Bhat) didn't speak English at all well ("In relation to the below request i understand on the below, However it the part of the verification, I you are not answering the system will not get released. Kindly reply it back to our sales team email so that we can release the Order.") and mostly sent scripted emails without consideration for the circumstances. Their supervisor, Hanuma Sri Achanta, ws no better.
8. No-one has offered an apology for the company's ongoing series of mistakes and inadequacy.

Received this laptop for a work computer. So far, I am completely satisfied with the look, speed, and functionality of the device. I would recommend.

I ordered a Dell laptop in the US for a relative in Vietnam, and was unaware that without changing the owner of the laptop and basically re-registering the item for my relative, the warranty would be invalid in Vietnam (funny how a smaller company like Acer has international warranty). Anyway, fast forward 11 months and the laptop stopped working; the relative was told there was a problem with the hard drive, and it would cost almost as much as the laptop itself to repair it. I decided to request for a change in ownership, and did not receive any confirmation or notification about my request, even though I followed every step given by a Dell customer service representative. Near the end of the warranty, and about a month after my then repeated requests, I received an email from this person who supposedly works for Dell, and the only thing he said was "Would you like to extend your warranty?", which should be quite obvious that you'd have to pay some hefty amount.
Aside from the fact that this laptop broke within 11 months, the other one I bought is slow to the point of near uselessness, even though it was advertised to work smoothly with Windows 10. An XPS 13 I bought, while having a decent (not great) screen, is also slow and can in no way compete with an Apple laptop, which is what the XPS is built to compete with.
I'm happily using an Acer Aspire now, and it's been running consistently without any problem. This one time there was a small issue with the screen, and Acer offered to replace the whole screen for free, and even paid for the shipping label. That, I think, is a company you want to trust. Not Dell.

I purchased an Inspiron 16 2 in 1 7620 in February 2023. I loved it, light, sleek, comfortable and fast. A few months later(3) i began having issues with my touchpad. At first i messed around with sensitivity thinking that would solve the issue. By june it was a lagging nuisance. In july the issue escalated to where my touchpad would not work at all when powered on. It would work only after trying restart. This happens every time i turned the machine on.
I called Dell Tech support in july and after numerous troubleshooting steps they decided to replace my touchpad. The guy came to my home and quickly replaced the part, it work for a minute then stopped. The problem now continues into August. All that had happened before was fine things happen, they are always polite and seem to try to help
Since then however i have really been frustrated with Dell.
Their motto should be "we will get back to you in 24 to 48 hours". That is obviously what their phone techs are trained to advise the customer. If you hear that, good luck to you. I have had my issue escalated to whoever level 3 technicians are. Not sure if they truly exist as i have never spoken to them. They have escalated this issue twice to these mythical beings. After failing to hear back from them after 24-48 hours i would call about 4 or 5 days in to hear the same line or be told my escalation case has been closed. This last time due to a "tools" issue (yup your guess is a good as mine, i have no clue).
Man, i am too old, and too busy to keep after these people just to fix my machine. I currently have a very expensive touch screen.
Look, I can't recommend anyone getting stuck like i am with this company. You have way too many options out there.