I purchased a top of the line laptop (X16 RTX4090) with extended accidental premium plus cover in Nov 2023 (invoice date 11th Nov 2023. When I received it, it had an issue with the screen. I called up Dell customer support and they arranged for a replacement.

This came 20th Dec 2023 and also had an issue with the screen. So I called Dell Support again on the same day. They acknowledged the issue again (I sent them photos both times), and arranged for another replacement. This arrived on the 4th Jan 2024 and didn't have any issues.

When I checked my warranty status, it was starting from 11th Nov 2023 (initial purchase invoice date), instead of 4th Jan 2024 when Dell actually delivered a fault free laptop. I called up Dell so they can adjust the start date of warranty (I paid extra for 3 year accidental cover). I was told by multiple agents in different Dell departments (customer service, Technical Support, Dellcares on X etc.) that what I was asking for is reasonable and valid. But, I am told that it can't be done and I am expected to lose out on my two months warranty!

A manager in tech team offered me £15 refund or an option for full refund and I was told that I should be grateful that I'm being offered this considering I purchased it in Nov 2023! I spent nearly £3000 and Dell is telling me it's doing me a favor by offering these two choices? I didn't want £15 refund, I just wanted my warranty start date to reflect when Dell supplied me with a working laptop.

Dell to starts warranty from date of invoice before customers take delivery (can be 2 days to few weeks) and customers lose out on those days. Dell then refuses warranty claim if it's just 24hrs out!

Dell is a joke and it's reviews here reflect how the company operates.

Following are Dell's managers own words:

"( 1h 41m 43s) Dell Advisor - Abhishek: I truly understand your point. Considering the conversation which we had on this chat - your ask is valid and i acknowledge that. But due to limitation sales team cannot help in getting this issue resolved. Decisions should come from technical support team and they can work towards resolution and close the case.

( 1h 44m 37s) Frost: Well, all the best to you! Because they have told me that they are actually doing me a favor by offering me £15 refund or offering a full refund for the laptop.

( 1h 49m 27s) Dell Advisor - Abhishek: Please accept my sincere apologies for the inconvenience, I would have felt the same if I were you."

Dell prefers to lose out on a £3000 sale than to correctly adjust £15 worth of warranty start date adjustment that resulted in its own inability to deliver a working laptop! What kind of a company does that?

I bought a Dell Inspiron (cost ~$800) end of November 2023. This was the third Dell bought for the business, although the brand name does not really play a role when replacing laptops. Since the first two performed well, imagine the surprise when the latest one turned from being problematic to being an utter dud. The first indication of trouble was when the Dell support assistant (to help updating the drivers) could not be installed due to a 'Network issue' error. No problem one would think. After many hours (first on-line) and then multiple phone calls with different Dell support people, no luck at all in solving the issue. Finally it was suggested that there are 2 options:
Option: 1 - Dell OS Recovery
Option: 2- Clean Installation through Media Creation Tool.
Option one did not work since one cannot download (remember 'network issue' and option number two resulted in a blue screen with error code - no access anymore to the laptop at all. To Dell's credit, they sent a technician to replace both the hard drive and the wireless card.
And guess what happened after it was established that the new hardware checked out fine (as did the previous disk drive and wireless card before the blue screen fiasco)? Cannot download due to 'network issue'. The problem we started with. Again long discussions with Dell support personnel, no solution. Finally it was suggested to pay the premium service fee so that another Dell software support team can help me. Which I absolutely refused to do, as this laptop has never functioned as it should from day one.
During all this going back and forth solutions like downloading standalone packages on another laptop, copy them over and try to installing them were tried. And that is how I learned it appears it is not possible to install any third party software on the new machine. As a last resort thought one can probably do better installing Linux as a second operating system, at least that will provide control for trouble shooting. You guessed it, cannot get it to install without severe error messages, although the two Linux versions that were tried both worked fine on the other Dell that is still in the office.
Dell by now has decided this is not their problem anymore and suggested I should talk to Windows support. Finally managed to get a Windows support person on the phone who tried to trouble shoot via remote access, however due the 'Network issue', this goes nowhere fast. After multiple tries they gave up too, and suggested a clean Windows install from a boot disk (similar to option 2 mentioned above). This was tried multiple times with different boot disk versions - no luck, errors varying between 'cannot find the license agreement' to cannot validate product key depending on what version of windows you want to install. Yep, cannot install anything on this very nice, brand new 1 TB solid state drive.
Since I travel frequently, there is not enough time to sit for many consecutive days trouble shooting a brand new computer. So here I am, nearly three months later (and Dell does not accept returns after a month) with a useless brand new laptop that has Windows and Microsoft Edge on it - believe it or not, one can go online and browse on the internet in spite of the 'network issue'. Just don't try to get any work done on it...
Really Dell, I cannot afford to buy your brand if one out of three products is a disaster.
Buyer beware.

I purchased 2 new laptops, 4 new docking stations and new Dell monitors. All items are 1-3 years old but all were new in box. I couldn't get the Dell laptop, docking station and 4k monitor to work correctly together even though they all show this same Dell logo on all devices. I tried updating all the firmware from the bios to intel graphics card and Nvidia graphics card. I was on support for hours trying to get this to work. I work in IT so this shouldn't be this difficult to get all of the same brand's products to work together. There support is terrible. I tried to return online and got an email saying I would get a mailing label. I never did. I reached out multiple times to their support but they would just transfer me to another team that would transfer me back to the team I spoke to. After about an hour of getting transfered I had an associate said they would process the return with a 15% restocking fee even though their products weren't working and I had only opened 1 laptop and 1 docking station. It took me another couple hours of getting transferred back in fourth before I was able to get them to waive that 15% restocking fee. This has been one of the most difficult purchases and returns I have ever had to make. This should be an instance process but apparently Dell new business model includes you not being able to return their products back to them. This doesn't feel like a 70 billion dollar company this feels like a scam site. I am never going to purchase a Dell ever again. I was going to replace the laptops that didn't work with new Dells but this experience will make me stay away from Dell completely. I will also never recommend Dell to any of my clients which I was almost exclusively recommending. Dell is going to miss out of thousands of dollars in sales but that won't put in a dent for this 70 billion dollar company. Never buy a Dell, but if you do definitely don't buy it from their online store. You can buy a Dell at another retail store and never have an issue returning or paying 15% restocking fee for Dell's mistake. I still don't have a mailing label and once again they said it should be in my Inbox within 24 hours. Dell is a joke. Save yourself the headache and hours of jumping through hoops by going with another brand. I have been buying Dell for over 20 years. Never again. Bye!

Purchase Dell Inspiron Desktop. Initial I had an issue with Hdmi port. Avoid the chat support they read off a script because they did not respond to any of the information I was giving them. After 3 hours of doing updates and running test over and over again. How can you run a test when the monitor does not display. These muppets came up with No resolution. I was told I had to use Dell Monitors. Anyway with the help of a local IT guy I fix the problem. There was another problem Windows had been installed on the wrong drive after 5 hours of following there instructions the migration failed. Dell support wanted me to reinstall Windows after I paid for a pc with windows installed, and they were not going to offer me anything for my time and efforts. So after much gnashing of teeth and refusing to install Windows Dell finally agreed to send an engineer out to replace the SsD with a working copy of windows. Guess what after waiting in for 4 hours. Telephone call he stuck on a job and will have to reschedule for tomorrow so another day of waiting on Dell. All there staff are paid for their time. I am sure if I was not at home when the Dell engineer arrived Dell would have billed me £100s for the engineers time but my time is worth nothing. I have wasted 12 hours, I have asked Dell for some goodwill gesture, not heard anything. Since Dell moved their support teams from EU to India, it has been a disaster. Dell was a great company with their support was excellent one phone call and resolution reached...no more. I will never buy Dell again. It is not the computers it is the absolute shambolic IT support. Should call it amateur support or bargain basement support there is nothing Premium about Dell Support. It should never take 3 hours to reach a resolution let alone 12. There are better companies even Aldi PC are better my Dad has a ADLI PC still going after 12 years, 3 year support included, never had a problem with it. Dell need to move their IT Support back to the EU, and improve quality control.
I must add I asked for a refund under the 14 day distance selling rule on day 5, and was told by customers care I could not have one as the PC was faulty and technical support had to tried and fix. I then requested technically support on day 10 for a refund because I was sick to death with incompetent support I was receiving and they refused to authorise it. Clear breach of UK Trading Standard Regulations

Few weeks back I noticed that my touch screen not working, and I contacted Dell and spoke to Basit Malik when I noticed a little crack (barely visible) on the right hand of the screen. I also had issues for months with Bluetooth not working properly. It keeps disconnecting and freezing. It also keeps disconnecting all the devices I connect via Bluetooth. There was also performance issue as my internet was slow. They told I had to pay £310 for repair although my laptop had less than a year. I am still in the one-year warranty. They tried to ask me questions and they kept saying did you drop and things like that and try to make it sound like an accident instead of it being fit for purpose. I contacted them 10 days later regarding the performance and the Bluetooth and I spoke Manasa Manjari she said she led me through trouble shooting and said would book an onsite engineer to come and fix my Bluetooth today the 20th of September which I took as annual leave to be able to be home. I waited all morning there was no engineer, no text, and no email from Dell, so I called again Dell and this time spoke to Soloman. He said there was no engineer booked and instead of booking it he put me through a whole 2 hours of trouble shooting it felt like having a course of IT. Not only waisted a day of Annual leave and on top of that stayed 2 hours on the phone. Then Soloman said he would put me to a manager which he did his name was Soughan. Instead of sorting the problem he said the same I must pay £310 for the screen and said there was no problem with the performance, and he offered to book another appointment for an onsite visit to repair the Bluetooth. When I complained through resolver this is the answer I received from Mr Prateek P Nayak
"I am a part of Advanced Resolution Group and we represent the Dell corporate office for UK & Ireland. We are the single point of contact for any concerns or complaints raised to our executives in this matter.
We would like to inform you that, we will be unable to escalate this case to any other department in this matter. If you choose to accept our resolution of payable services, please reply to this email and we will make the necessary arrangements accordingly.
Our resolution offered in this matter would remain constant and will be our final stance from Dell.
Signed Mr Prateek P Nayak.
And every time I write a reply it is always Mr Prateek P Nayak who answers within 5 mns with a negative reply. It seems like he is taking personnel and he is sitting on his desk waiting for messages from to answer them.

Thinking of buying a DELL computer? Think again!
We bought one (Inspirion lsptop) less than 2 years ago. We also bought an extended warranty… thank goodness.
In less than six months the the machine totally stopped working! We needed to have the motherboard replaced.

Now, last Sunday the computer would not find/connect with the wireless internet connection in our home. We called tech service and the problem could not be resolved on the phone. The tech told us that the LAN card needed to be replaced. He opened a repair ticket and we were told we would be contacted by email for a home repair appointment. We received an email that indicated that the appointment would be on Tuesday. (Note: we had no input as to date or time) My wife took time off so she could be home for the appointment. This was to no avail BECAUSE DELL CANCELLED the appointment. We were then told that the appointment would be first thing Wednesday morning (Note: we again had no input as to date or time). My wife took another day off to be home for the appointment.

I personally called and confirmed the appointment on Tuesday evening. I also indicated that any call's should go to my wife's number in that I would be working out of state.

A tech called MY NUMBER and left a message that he had the part would be coming to our home to make the repair. I called and left him a message to call my wife snd go to our house any time to make the repair. Neither my wife nor I received a call … I then called DELL to discuss the lack of response.

I then received a call from the tech's supervisor who told me

THERE WOULD BE NO APPOINTMENT TODAY
THE PART IS BACK ORDERED
THE TECH DID NOT HAVE IT

I told him the tech has called and said he did have the part!

Talk about confusion and lack of communication!

The supervisor said he would contact the tech then get back to me … they stepped up and rearranged schedules to be sure the repair was made Wednesday afternoon … remember this entire mess started on Sunday! 4 days to replace a LAN card …

In summary … if you are looking for dependable product performance, efficient service and reliable communicating … LOOK ANYWHERE BUT DELL …

Feel free to contact me to discuss anytime

Keaps blue screening of deathing. Lags. Touchpad never ever works. And low memory. So don't by it.

I ordered a Dell Alienware Aurora R10 desktop with an AMD Ryzen 5 3500 6-Core Processor, 16GB of RAM, and 1TB of storage. I purchased it in October/November of 2020 and was initially really happy with my PC.

By December, I had come across an issue with the Bluetooth drivers. No big deal to me because it was my first experience with tech support. Well, Dell support had me in their chat room for 5 hours (about an hour or two with one agent and three with the next). Then, I waited another 5 hours with another agent who had gone radio silent on the third hour and I waited by my PC as instructed for him to respond. They were primarily unresponsive, albeit somewhat professional. I have no doubts about their knowledge but it seems like they have so much on their plate, which I assume is a result of Dell outsourcing to less fortunate workers to exploit their time. That is biased but it is incredibly common. It wasn't until 2 am that I, exhausted, finally reached out to Microsoft support who resolved the issue within an hour.

I had 3 issues within the next year that required me to contact support, all of which were solved by Microsoft and NOT Dell. These issues were primarily related to the integrity of system updates provided by Alienware and Dell SupportAssist. Again, Microsoft somehow managed to solve the issues, so I was not peeved in any manner except for some minor/moderate frustrations with a lackluster performance on my PC's end.

Finally, my last straw was shredded. Recently, for about three months, I have had a persistent issue with my PC freezing, stuttering audio, and occasionally outright shutting down. Believe me, I contacted Dell and Microsoft, to no avail. I either got directed to wipe my PC or use SupportAssist to fix my issue. So... what's the purpose of Dell Support then? Anyway, I obviously was not ready to jump into the deep end and wipe my PC, so I checked SupportAssist. It said everything was functional. I went ahead with the wipe and lost around half of my "permanent" data, which was corrupted when I attempted to recover it.
I've tried everything: resets, driver updates, and low graphics settings (which is unacceptable considering this PC ran games at ultra settings perfectly prior to this sudden issue) among other solutions that did not fix it. I am continuously researching this issue on my own time.

I recently learned that it may be my power supply causing the issue, which generally, at least in my experience, has a life span of at least four or five years. It has not even been three full years and something is obviously not right. Given my other solutions and attempted contacts with Dell, there aren't many things that can be wrong except the power supply and RAM.

Not only are their products unreliable, but their support is severely underwhelming. Despite the fact that I can most definitely be incorrect about my assumptions, it remains true that the PC's performance, regardless of its exact "location", is horrible.

Lets see where do I start with this company, probably from the start as they delayed my order a month after purchasing. Well that was fine I even got a credit back because of the inconvenience. So about a week in to having my new PC and adapting to the new temperatures and fan speeds etc. it puts out. Not even 7 days in I called they support team in order to help me lower the core pc temperatures as they were running a bit high for just idling on my desktop with no applications opened. Ok so they actually managed to help me for once the first time! My temps went down to 35 degrees on both the CPU/GPU after closing an application that required additional power/graphics. I believe this is the heatsink that was working fine (believed to still be). All of the sudden mid gaming with a few friends I started to hear my PC'S fan sound like a turbo charged car or something lol. Anyways I once again called premium support and this is where it just went down hill. They wiped my PC thinking it would do anything to help but sure give them the benefit of the doubt, no resolve to the issue at hand. They told me to wait for a update in which I said no I wont procrastinate fixing what I paid a lot of money for. I must have learned more about the software/programing then the over the phone techs themselves, I mean I tried everything in the book that they are reading out of to trying and help me with. Well lets just say my PC is still running at high numbers (not what I wanted/paid for) they said they would have technical support come out and replace any parts needed. Ok no problem, wait 3 weeks with the start of each week being told Id have one either from specific time and date to just saying were having trouble getting someone out there which was once again totally fine... Then I get a text message telling me thank you for choosing Dell and that my Service Request(Come replace the part) has been completed. Obviously they didnt come out nor has the problem been fixed. Then im on the phone all day again Monday as they say theyre sending someone out again... Glad I went grocery shopping because no one even tried to contact me let alone even come out for the Tech support. So for the billionth time it feels like I call them back and let them know what is going on how I got a false text etc etc. They send me through 5 different people because I wanted to return the product, well eventually the manager said all in all, its been over the 30 day period (even though I had problems prior to the 30 day mark) and all we can do is send out Technician help. So they then sent me a email and text with the next day dated in the text and a time frame from 9:00 a. M - 1:00 p.m. Well guess what, im now sitting here wasting another day of work because I was lied to again no one will be coming out today and they waited till about 11:00 a.m. to even try and contact me saying they wont be here. So my PC is still running at the numbers it wasn't before and they're still saying they will send someone out. In the end, I WOULD NOT CHOSE DELL EVER AGAIN. They are by far the Worst company I have ever had to work with. False advertising as far as my PC, and terrible customer service especially for such a big company.

I have been having a really difficult time dealing with Dell technical support. This support is not
Helpful and there is very little customer care involved. I have been using and working on Dell
Computers for over 30 years. I was a certified Dell technician. Here's my story:
I have an Inspiron 5591 that had a cracked screen. The screen seemed difficult to find in town so
I called Dell to inquire about replacing it. I was told that Dell had the part in stock and the laptop
Would be repaired within 14 days. Ok, great. However, there is a $40 fee to inspect the laptop
First. No problem I thought, I know what's wrong with it, the screen is cracked, but if you need
Someone to look at it and say "hey, the screen is cracked" and that costs $40, then, ok. The repair
Itself will be around $220, this amount is on top of the diagnostic fee. Again, seems like another
Way to get an extra $40, but what choice do I have? Dell is the only one with the part. So, off the
Computer goes. This occurred at the end of May. The repair was "guaranteed" to be finished by
June 10th.
14 days later, no repair, no contact. I contacted Dell to find out the part has been delayed, it is not
In stock as previously reported. It will be June 20th before the laptop is repaired. After June 20th
I contacted Dell again, the part will now be in July 20th and the repair will be done then. I start
Asking more questions, like, is there anything else that can be done? Can we speed this process
Up? Alas, I was told July 20th it will be repaired and that is the only thing that can be done.
July 20th, no laptop, no contact. About a week later I reached back out to Dell. It is now going to
Be August 20th for the part to come in. I start making more frequent phone calls. This laptop is
Needed for college that starts before August 20th. One support representative indicated that they
Could send the laptop back and then when the part came in a repair person would come out and
Install the part at my house. I thought this was a great idea and readily agreed. That call got
Disconnected. When calling back I was told that wasn't a thing. If I wanted to do that it was extra,
To the tune of at least $200. I asked if there was anything else that could be done. I was
Transferred a lot. I was told different stories. I asked if there was any type of loaner program so
That I could have a laptop for school. I was met with a lot of no, and no real options. Then I came
To the "end of the line". I was sent to a Rajesh. He was going to be my primary contact to resolve
This issue. I was told to not worry, he was going to come up with different ideas and solutions to
Make sure I was satisfied. He contacted me to let me know the part was not going to be in for
Another 2 months. This seemed ridiculous. I started to ask for different solutions, as was
Promised. I asked if the computer could just be exchanged for another one of the same kind.
Then when the part came in Dell could repair this computer (because I already paid) and it would
Be an even exchange. I was told the only other offer was for a refund. Ok, you have my money
And my laptop for three months. Forget all the promises, a refund is the best Dell can do for me.
Here's the catch. It's not a full refund. The $40 initial fee is non-refundable. This is the charge to
"diagnose" the issue. I was told there is nothing else that can be done. I did not agree to this
Partial refund. I said that is not right. I only paid the initial fee because Dell had the part and I
Was promised the repair would be completed quickly. I had to pay this fee first if Dell was going
To perform the repair. There was no way around this fee. Now, this fee will not be refunded
Because? Still not sure why. I only paid because I was promised the part was in stock. Now, my computer is being held hostage. If I do not agree to this partial refund I don't get my
Computer back. I have to agree to being refunded less than I paid or nothing happens in my favor.