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LeiLani D.

2
Level 2 Contributor
Arizona, United States

Contributor Level

Total Points
475

About Me

I am a nerd in a lot of respects. I'm heavily tech-oriented, comfortable with changes to both hardware and software. I am an intermidiate-level photographer and experienced graphics creator and editor. On the less technical side, I'm a good cook and can sew with or without a pattern. I AM, however, physically challenged and will call out any product or website that's exceptionally difficult to use.

5 Reviews by LeiLani

  • FedEx

4/27/23

I was supposedly sent a replacement computer from Dell, under warranty.

I say "supposedly" because I never received a replacement. I got a proof-of-delivery receipt from FedEx, showing a box at somewhere that was obviously not my house. I reached out to FedEx, who acknowledged they delivered to the wrong address. They even provided me with the address where it was actually delivered. However, FedEx submitted a false delivery statement to Dell saying it WAS delivered to my address, which began months of runaround from both sides.

Dell refused to file a lost-delivery report with FedEx and FedEx refused to submit a corrected delivery statement to Dell, and each refused to remedy the situation with me or in any way contact each other. FedEx rejected my personal claim, stating their contract with Dell expressly requires them to deal with Dell on any delivery-related claims. And while they told me on the phone where the package was actually delivered, they refused to put it in writing for me.

If it sounds like a complete scam to you, it's because it is.

I can't choose the shipper other people use when sending to me, but I guarantee I'll never voluntarily choose FedEx, not after this experience.

The first photo is my house and clearly shows my front door. The house color is distinctive, we don't have a screen door, and there's not a tree (nor even a stump) in the front yard. The second photo is the FedEx "proof of delivery": different house color, screen door, and the clear shadows of tree branches.

Nobody rational would mistake the two.

Products used:
I didn't choose their shipping service. Nor will I ever deal with them if I have any other alternatives whatsoever.

Service
Value
Shipping
Returns
Quality
  • eShakti

7/13/22
Verified purchase
• Updated review

I love eShakti's clothing. Unfortunately they have lost my business and can no longer recommend them.

Reason I chose this business:

I ONLY shop eShakti for my dresses any more

Service
The website kept crashing this time
7/21/22
Verified site experience
• Previous review
Reason I chose this business:

I ONLY buy my clothes from eShakti now.

Never fails to please
3/13/22
Verified purchase
• Previous review

I adore eShakti! Always quality and fit - even for my figure. I also love that I can get dresses long enough to work with my wheelchair

Reason I chose this business:

I'm a repeat customer. Literally EVERYTHING in my closet now is from eShakti

Value
Shipping
Quality
A godsend for odd sizes and fabric-sensitive
11/13/21
Verified purchase
• Previous review

I've ordered I think close to a dozen dresses from eShakti, over the course of the past 2-3 years. Health issues make it challenging to wear anything BUT dresses, and allergies mean I need to wear cotton whenever possible. Being an odd size doesn't matter here: I can order to MY measurements and get comfortable, fashionable clothing that fits.

My style skews conservative and I also love being able to choose hemlines long enough to accommodate my wheelchair without worrying about what I'm exposing to the world. Being able to choose sleeve length and necklines makes this a truly custom experience. This is the only place I shop for clothing, period.

My most recent order met the same criteria: comfort, fit, and quality. I can't ask for more.

Tip for consumers:
If you use your precise measurements, you will receive a very close-fitting garment. I recommend adding at least 1-2 inches to measurements for the best fit.

Products used:
Dresses - always dresses

Service
Value
Shipping
Quality
Best online ordering experience I've ever had
11/24/19
• Previous review

I could not be more pleased. I sent my measurements, so it was truly a custom fit for the price of off the rack. I ordered a month ahead of our office Christmas party, choosing something I could wear for other things as well.

The fit is perfect; the quality is better than I expected; the shipping was lightning-fast. The dress I received truly does fit me better than anything else I own. It's fully lined, so I don't even have to buy the slip I thought I'd have to track down. As a person knows how to sew and from a family of professional seamstresses, I'm picky about garment construction, and this dress blew me away in a good way. Furthermore, I have odd proportions - there's no way this company pulled a standard size and sent it while charging the customization fees.

In short, this was an absolutely superb experience. I will absolutely be ordering from eShakti again, and have already begun telling everyone I know about this little gem.

  • TigerDirect

12/29/19

When buying from TigerDirect, keep in mind it's generally closeouts and clearance items, so you probably are getting older models. However, you're also paying substantially less in trade-off.

I've bought three times through Tiger Direct: a laptop, a monitor, and the components to build a desktop. In each case, checkout was easy and delivery was fast. The products were exactly as advertised. I had no reason to contact their customer service as a result, so can't speak to how that would work.

I'm looking for an inexpensive laptop for a family member who literally doesn't have a computer right now - will probably buy one from Tiger Direct, because their prices are consistently the best I've found.

  • Dell

12/29/19

After more than a decade of buying Dell Computers, I am DONE. I gave them one star because it's the lowest I'm allowed. I'd give them negative stars if I could.

My first three or four Dells were excellent. My experience with the last one I owned put me off Dell forever.

Their customer service is out of India, which is annoying, but their call center workers are usually courteous and knowledgeable for technical issues.

I worked with Dell to order what I thought would be a good machine.

It wasn't.

I had blue-screen crashes right out of the box, and they grew progressively worse. Tech support couldn't help, and ultimately Dell refunded me. I was willing to accept that even the best company has the occasional lemon, so I ordered a replacement -- a G3 gaming machine -- from Dell. I also paid for their 4-year top-tier support.

I had the occasional blue-screen crash with the new machine, but wasn't concerned until it started crashing every day, then multiple times a day. Yes, I reached out to their tech support. Months and months and months of "support". I'll credit them, they truly did attempt to fix their second lemon in a row. They sent techs to my home (they sent the wrong part once) and had me mail it in, where the only thing they did was reload Windows. By that point I had already, both at their direction and previously on my own, reloaded Windows multiple times. They eventually replaced the Motherboard, which didn't resolve the issue. Several months later, and a few months before the warranty expired, they said they'd replace the machine and got my happy approval to do so.

They supposedly shipped a replacement.

I say "supposedly" because I never received a replacement. I got a proof-of-delivery receipt from FedEx, showing a box at somewhere that was obviously not my house. I reached out to FedEx, who acknowledged they delivered to the wrong address. They even provided me with the address where it was actually delivered. However, FedEx submitted a false delivery statement to Dell saying it WAS delivered to my address, which began months of runaround from both sides.

Photos of my house and of the "proof of delivery" are attached here and I provided them to Dell.

Dell refused to file a lost-delivery report with FedEx and FedEx refused to submit a corrected delivery statement to Dell, and each refused to remedy the situation with me or in any way contact each other. FedEx rejected my personal claim, stating their contract with Dell expressly requires them to deal with Dell on any delivery-related claims.

If it sounds like a complete scam to you, it's because it is.

Adding insult to injury, Dell demanded repeatedly that I send them the broken computer, the one they ostensibly replaced. In the interim I'd bought another brand to replace the old machine, and told them -- for the hundredth time -- I'd happily send back their POS, if and when they replaced it. They kept it up until I marked all their correspondence as spam.

However, I have all emails saved showing the clown show (keeping it PC here) I went through trying to get them to make good on the replacement machine. I have the "proof of delivery" from FedEx saved, which shows a photo of a different house. I wasted more hours than I can count trying to get the situation remedied, and considered filing a lawsuit. In the end, since the machine WAS older (though still within their warranty period), I was so fed up I washed my hands of them,

Avoid Dell at all costs. Whatever they once were, they're now builders of second-rate computers who will actively and maliciously screw over anyone they can.

Products used:
I purchased a G3 gaming rig most recently. My experiences are documented in detail

Service
Value
Shipping
Returns
Quality
  • WomanWithin

11/24/19

I've bought from Woman Within several times over the years. This site offers mostly casual clothing in women's plus sizes.

Cons: Their shipping is on the slow side. Count on at least two weeks from order to delivery. Skip the rush delivery fee - it will only shave off a couple of days from that.

The quality is hit and miss. Don't buy anything from this site expecting haute couture. It's low-end fabrics and styles. I tend to order a size bigger than their size matrix claims. Count on any cotton blend drawing up in the wash. I bought a pair of their "Seven Day" knit pants which arrived a good four inches too long for me. After a couple of washes, they were at least two inches too short. To be fair, that's the only item I received where it drew up so drastically, but most cottons and cotton blends do draw up when washed.

Fit can be awkward. From my experience, the waistlines are ALWAYS cut too short. When they draw up, it exacerbates the issue, sometimes to the point a garment is nearly unusable.

Other reviews mentioned sizing. Their sizing is NOT the same as at a regular store. In most stores I wear a 3x or possibly a 4x. In Woman Within sizing, that translates to a 1x or 2x. Read their size descriptions before ordering and you'll avoid a lot of issues.

Pros: Shoes I've bought from Woman Within are usually a good buy. Most of their shoe sizing is consistent, and the quality is better. As with the clothing, you won't find high fashion here, but their shoes tend to be comfortable and well-made. They carry some brand names like Hush Puppies, I like their house brand, Comfortview, though they tend to be stiff and need to be broken in.

I've only returned one item - a pair of shoes before I pinned down my size with them. I had to pay to ship for returns, which made me debate whether to even bother.

I DO love their Seven Day brand skirts. They're comfortable and long enough (even after shrinkage) I don't hold my breath if I have to bend over. I work from home so don't need something super dressy. I also like their "Perfect Tee Shirt" line. It's not the softest fabric, but it's also not see-through. Their tunic-length tee collection doesn't seem to draw up much if any.

Always use coupons, and be aware coupons only apply to their house brand. Their pricing is inconsistent - some items are priced well for the quality, some ridiculously high.

LeiLani Has Earned 15 Votes

Leilani D.'s review of WomanWithin earned a Very Helpful vote

Leilani D.'s review of Dell earned 10 Very Helpful votes

Leilani D.'s review of TigerDirect earned 4 Very Helpful votes

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