Matti M.

1. Dell took my money for a laptop and sleeve on 23 April but never started my order and didn't let me know so I only found out after the delivery date had passed.
2. When I contacted them they couldn't even find my order so I had to send them the payment details.
3. They asked me irrelevant details to "verify" my order and wouldn't proceed without them (e.g. "Are you in Australia?" and "What are you using it for?").
4. Because of their delays I now had only a week to receive the laptop before I left on a field trip but they didn't tell me whether they would deliver it or not.
5. They didn't deliver the device or bother to let me know so I cancelled the order and demanded a refund.
6. They only refunded one of the two payments they took when I ordered and had to ask me what the second payment was for, which was paid on 31 May, five weeks after the order.
7. The Customer Care person (Nandan Bhat) didn't speak English at all well ("In relation to the below request i understand on the below, However it the part of the verification, I you are not answering the system will not get released. Kindly reply it back to our sales team email so that we can release the Order.") and mostly sent scripted emails without consideration for the circumstances. Their supervisor, Hanuma Sri Achanta, ws no better.
8. No-one has offered an apology for the company's ongoing series of mistakes and inadequacy.