K L.

Absolutely the worst experience EVER! The basic warranty customer service to laughable. I have spent over 30 hours trying to get technical support for my Latitude 5510. The agents appear to be poorly trained. Many times children/TVs are very audible in the background, the calls are either dropped or have poor connection, calls are not transferred to the correct department after extensive explanation of my laptop issues. The laptop came out of the box not functioning properly. Hardware support(after troubleshooting 3 different times) is saying it is a software issue and software support is saying it is a hardware issue. I paid $99 to have software support(after 3 hours of troubleshooting) tell me it is a hardware issue. Both hardware and software agree that the laptop is not functioning properly. Every time I call we go back and forth and in the end the laptop is still taking 30 minutes to boot up, browsing slowly, the microphone is not working, third party apps are not working properly, and the list goes on and on. It is obvious that Dell does not want to offer support to its basic warranty customers. It is my understanding that a PRO warranty is $200-$300 to purchase. This is of course on top of its already hefty price tag. STAY FAR AWAY FROM DELL IF YOU WANT A QUALITY PRODUCT WITH QUALITY CUSTOMER SUPPORT. It looks like my only option is to trash this piece of junk and call this an unfortunate learning experience. I purchased an MAC over the weekend and it is working perfectly.