I purchsed an Inspiron July 2016. It died in Feb 2017. After a few weeks of remote service they told me it oulw need a new motherboard and to send it back. I sent it back in March. Over the next few weeks I got updates, repairs were backed up, then parts weren't avaiable. More waiting. No parts, anywhere! I was told they would replace the computer. More waiting as an exact match (gold) was not available. Finally in early July I received a new Inspiron. The new one started shutting down repeated. Called tech support. "Sorry, your warranty has expired" The brand new Inspiron arrived with the old warranty! Not a mistake. Dell's policy to to add the old service tag to the new computer, hence old warranty! Dell policy I was told. Dell
Laptop dead after 7 months. Replacement now dead after 7 months. Of course I was offered to buy a new warranty. Unbelievably bad, how much money is Dell willing to gouge out of me? And yes telephone help are super polite, they read their scripts, and are outsourced in Philippines or India.