Alejandro D.

I had one order that was sent back because they just couldn't reach me over the phone once! I contacted their chat for no reason cause all they do is send you to their verification team. After waiting for an hour on hold got to talk to a representative and he was close to helpless and finally understood that I did not want a product that had taken a week and a half just for me to know that it wasn't coming. When he said that I was gonna get a refund after a week I was kind of relieved but after 9 days I tried to contact their verification team twice waiting for an hour each time with no luck so I can receive a refund for a product THAT I NEVER SAW. Unacceptable that a multi-million company has this lousy customer service and so much trouble just to get a product that was bought, no returns no repairs just a simple transaction. I advise everyone to stay away from the dell website if you like their products consider a reseller but personally I'll never buy their stuff ever again. This is my info in case a Dell representative reads reviews(I doubt it)
Dell purchase id: **************
Product: Inspiron 15 5000 Series - 5570
Order #: *******