Dell

I should have listen to my family members when they said Dell is horrible. I bought a pc mid Nov. 2021. They sent me the shipping email but UPS said they never got the package. I waited for days and nothing. I contacted them, they had a special contacted me. The specialist could not figure out where it was and move my case to the logistic team. Then days later, he called me at 6:30 am woke me up to tell me they found the pc and will ship it out now. 6 days later! I told them while waiting I had to go out and bought a new pc. He went on how a great deal I got and I agreed but it was "lost" for days and not shipped like they claimed.

I asked if they have not shipped out, please cancel as I cannot afford two pc. He said ok and it will not be delivered to me and my refund will be process.

Wrong, they lied and shipped to me. After I called him out he said he will have it picked, gave me a date but scheduled a different date. Lied again, no one ever came. I had to filed with the BBB and my cc and they still lied and won't pick up the package.

After both cc dispute closed and BBB closed, they had their financial institution sent me a overdue balance and threaten to send me to collection.

I called them and got transferred to 3 people in India. The last lady said she will send UPS to pick it up and clear the balance for me. So far, nothing, just more lies.

Thankful my pc was on sale and not much but I do fee for so many others who are in worse situation.

I should have listen to family and other reviewers online.

I am thinking just pay for the trash pc, learn my lesson and cursed them a thousand folds.

So save yourself all the pain and suffering of losing money and not getting anything that actually work them DELL!

Bought an Dell Insperon 2 in 1 and I really wish I didn't. Slowwwwwwww! Sometimes it is like watching paint dry. Dell still use rubber covered keys that delaminate. My old Latitude had the same problem where the rubber keys would wear away and leave large depressions in the surface. Don't know why simple hard plastic keys seem so hard for Dell to contemplate. Hard square corners that make using the keyboard very uncomfortable if you have larger hands. The touchpad often refuses to operate and one has to just stop what you are doing and try it again. This sometimes takes a couple of goes.
Had a key delaminate under warranty. Told by service department that defective keys were specifically not covered by warranty which was a lie. They then changed the scenario to "wear and tear". The key involved is a CTRL key which is hardly used. Surface bubbled and then delaminated. Finally after threats to go to regulators and the media, it was referred to higher beings up the food chain who determined that a 20c key wasn't worth the hassle. They confirmed a day for visiting and repairing and guess what...got an email mid morning on the day, saying they had cancelled because they were too busy. This was after I had taken the day off work to cover their "all day" window in which the technician would call. I suppose that this was their way of getting revenge.
Computer 0/10 Service 0/10 Lies 10/10
The time I would spend buying Dell again 0 seconds and wouldn't recommend them to anybody, would even try to actively discourage them from buying one..

I bought Alienware Aurora R-11... Have had nothing but problems with the Video Card RTX NVIDIA 2080 Ti. It has gone bad 5 times before. The sixth time, I shipped the entire system back to them for repairs. I have even written MICHAEL DELL, ( CEO), of the company and all they claim is that they can't recreate the same issues that I have described to them... calling me liar and will be shipping my PC back to me with NO REPAIRS / OR FIXING THE PROBLEMS! This Company does not stand by their Warranties or There Products. I am extremely Disappointed and Frustrated with this so called company and it Products.Clearly this is a Lemon computer and they will not take responsibility for their Products. I recommend that you DO NOT PURCHASE there products because they won't stand by them when something goes wrong.Buyer be Ware! This has been forwarded to there Escalation Team where Ms. April Farren is in charge of. She is not concerned about hearing a customers complaints or doing anything for the customer. If I could this Company would get a Minus Score but, that wasn't Available!.

I have had an ongoing issue with my computers. I paid 3700 originally in Nov 2021 for an Alienware laptop.
Since then, I have had:
4 technicians within the first 10-11 months for that laptop.
They replaced the Motherboard, fans, speakers, everything within it.
It ended up dying again and needing to be swapped anyway.

With the replacement "brand new computer" they sent me:
I had to fight to get ANY kind of warranty on it even though they used a month or two of my warranty building this computer.
Within the first 6 month warranty they gave me, I have had 1 tech out and many other calls in about issues that are not resolved but are not computer breaking so i have just been dealing with them.
The second tech was scheduled for 6/21 after being pushed back a week. He changed out the motherboard and the computer has not been overheating since. Today 6/27, the computer power button started to blink red and blue which is exactly what it did the last time right before it stopped working all together. Someone from dell called me and "all they could offer" was to mail in the computer to have it tested in a "controlled environment" and then ship it back to me in perfect working order. The agent told me they could not even think about offering a refund to me because it is over 30 days in. This does not make sense because one of the other agents put in a request for a refund -so what were we applying for? The agent just kept repeating himself so although i did not accept his response i told him i understood and would think about it.
At this point i am convinced that the computer will again die unexpectedly like all the times before and that i will not be able to do the things I need to do on it on a daily basis. So i am asking for a refund so that Dell and I can part ways and I can get something more reliable. I thought the spending the extra money would make it more reliable and mean I would have a good experience but I have had anything but.

When considering a computer/laptop purchase, look at the many review sites, BBB, Google Reviews, Trust Pilot and consider what the previous customers of Dell have written. Dell has incredible awful reviews with specific warnings and there is a definite reason why. Dell is currently selling computers that are so overloaded with background processes, that before any programs are opened, the computers are already consuming 35% of the available memory. Simple Excel files overload the computers to the point of 100% capacity.

The fact that the products Dell are selling flat out do not work is just the tip of the ice burg. Prior to realizing the inadequacies of their products, I placed a $1,900 order on Sep 8 and I come from a 38 year background of using computers and technology. The ordering process, the setup process, the failed struggle to make the computer work process, the return process and the refund process, involving +25 customer service reps that not only did not speak enough English to be understood, was drowned in misinformation, inaccuracies, false information and downright lies.

My entire purchase was properly packaged and returned within the allowable return timeline, 3 weeks ago and Dell has to this day not refunded me the money. I have been promised a refund in writing, (please see attachment 1, received (4) days ago) I have been assured of a refund verbally. I have contacted Executive Management of Dell, I have begged, pleaded, and cried. Nothing. I have even reached out to the owner of Dell. No response.

Per Dell's escalation department, and after customer service reps have confirmed in writing that my returned purchase was received, (See attachment #2, received after the first promise of a refund within 2 business days) Dell needs more time to ensure my returned package was received. Attachment #3, yet more excuses as to why I have not received my refund. More than 3 full days have no passed since that communication. More than 16 days after I returned the dysfunctional computer, Dell has still not refunded me my money.

I will never in my life purchase another Dell product. Never!

This store is somewhat upset due to the fact that the range of products is not great. There used to be much more than now.

I have been buying Dell desktops for upward of 30 years and this one will probably be my last one. My next desktop may be an Apple. To start with, I generally use 2 or more monitors. This last one I bought for two monitors. I was very unpleasantly surprised that unlike prior purchases which used to have the same connections for each monitor they were different on this computer. It required me to buy a different cable for the 2nd monitor for $50 that didn't work. Just another way to make more money off of us.

That goes into my next problem, SUPPORT. It used to be AMERICAN gold support which was 24/7/365 and was exemplary. Now it's Indian support. Now our cultures are different so while we may be speaking the same language we often understand things differently. That usually means 2 to 3 times the time to get an issue resolved. Gold is also supposed to be the next level up in expertise. This one time, trying to resolve that cable issue, I got this girl who was obviously new and incompetent. No way she belonged on the Gold team. It got to the point where I spent almost an hour demanding she speak to a supervisor or bring one in on the call. She went to the super and in 5 min she was back saying that cable wouldn't work on my computer. So all my time with here was a waste of time and extremely frustrating.

The DVD tray often won't come out when I want to use it.

The screen freezes up about once a week and I've got to restart the computer.

The sound goes out 2 to 3 times a week and again, each time, I have to restart the computer.

The keyboard sticks and keeps repeating buttons I press, numbers, letters, symbols, backspace, space bar. Very annoying.

I used to love Dell computers and dealing with their tech support. Now I'm looking for another company. To anyone who reads this, I recommend you avoid Dell. I hope that Dell reads these reviews.

Laptop is great and all that but the battery issue is one of the major issue in this.
I always have to connect it to charger.