Dell

Fast turnaround and fast delivery. I enjoyed everything! Thank you. I recommend it to everyone.))))))

If you want to try the worst customer service over the phone experience, I highly recommend Dell.
Their phone chatting attitude, talking script is 9/10.
Trying to ignore client, push client around 10/10.
Solving problem, 2/10.
Passionate to help customer 1/10.
Here is my true story.
My online order got cancelled, called the next day, explain to the first (1) rep, gave all the relate info, wait for their 5 mins background check. Sent me to second (2) rep, gave all the relate info, wait for their 5 mins background check, said was verify issue, should talk to verify department. Sent me to third (3) rep, gave all the relate info, wait for their 5 mins background check, said need to talk to verify department, this is not the verify department. Sent me to the fourth (4) rep, gave all the relate info, wait for their 5 mins background check, after another 5mins check, verify again, said address verify now, should be able to place order. Sent me to the fifth (5) rep, gave all the relate info, wait for their 5 mins background check, explained was being verified, this rep then just pushed me to another rep without saying good buy. Sent me to the sixth (6) rep, first thing she ask me is what do you want to purchase over the phone... she knew nothing about what happened. It had been 1 hour on the phone now, have to back to work. I have to do the order another time.
Placed the order online again online at dell, guess what? My order being cancelled again right away. So it seem like I have to spend another hour if I really really like dell, and must only place the order through dell. Other wise what do you think?
The most time wasting online shopping experience. Dell manager, if you see this, and if the management care, you may still have chance to fix your issue. Other wise I don't see you stand any chance in the future. The name will be disappear very soon, sooner than you thought.

Just wanted to inform you, your latest commercial is offensive. The whistling reminds people of sexual abuse.

My favorite device. Use it nearly 10 years and haven't had any serious issues. Thinking about getting some latest model.

Bought a Dell 3252 small desktop computer. Used it two days. Returned it. It was very slow to load websites and the content, surprising as the specs place it a notch above my old Dell Vostro 400.
Had a screen display problem starting on day two. The opening page oriented to left obscuring the left back arrow and most of the word New. Spent 4 hours with two Dell "techs." Indian dudes who wasted my time. They really didn't know anything. The first one spoke very broken English. His "fixes," as I watched him navigate the computer were random. He had no plan or clue.
The second guy spoke more fluent English and sounded like he might know more than the first. He insisted a full system restore was needed. Since I have no knowledge about computers I went along. There went another 30 minutes doing the restore. He was surprised it took that long. Didn't fix the screen display issue. I ditched him.
My wife said she might be able to fix it. She has not computer training but spent enough time dealing with little problems that she wanted to give it a go. She fixed it in 5 about mins! So long Dell!
I understand defective products can happen, fair enough. Dell's poor training of tech support people goes to show their profit motive over customer care. US based tech's would clearly cost more than Indian staff. Wages in India are about 1/10th of US.
I still had my old Dell Vostro 400. Although before unhooking it I ran a downloaded disc erasing program so didn't know if it would work. Well the hard disc wiper program did not work! I put it back into service! It is fast! Can't get MS or Google updates but who cares! For what little I need it works fine. Shifted to Mozilla as Google Chrome won't allow flash drive updates.
Too bad all this happened because there are few choices for desktops under $500. Ca't go back to Dell though. Buyer beware.
When the old one dies I won't replace with Dell. Don't care for new Windows 10 either. Just another way to get $ from consumer.

I've been lied to, hung up on, redirected from customer care to technical support and back and forth for the same issue because nobody know how to do their job. I paid $4,000 for a pc that works worse than a generation one Xbox. Yet I received a remanufactured replacement, THAT CAME WITH PHYSICAL DEFECTS AND THE SAME PROBLEM AS THE ORIGINAL ONE! So 6 months later after hundreds of calls and being told that there is no manager or supervisor! I finally got a hold of a supervisor. He made it sound like he was doing ME A FAVOR for replacing the 2nd! System and getting me a new one! When I am out of $4,000 barely able to functionally work at home and can't relax or unwind by playing a few games after a long day. I am beyond upset and have been taken advantage of I would never recommend Dell to anybody. The entire experience from ordering the pc to now has been awful! They didn't offer any compensation for me not having a working pc. No matter how many times I explained the situation nobody did anything to apologize or help. Do NOT ORDER FROM DELL! You will regret it for 6months+ when Al l they do is create more problems and treat you like crap once they get your money!

I have a Dell notebook computer, Inspiron 7300 2 in 1 model that is under their 'warranty'. It developed an issue with the screen - there are horizontal lines and flickering 'ghosting' on the screen. I called techinical support, the first time a man instructed me to run some diagnostics, then I hear, 'beep, beep, beep" on my Iphone - it is the sound that happens when a disconnection is with the party I am talking with, not with an issue on my end. The second call, another service asks for a picture of my screen and sends me an email so I can reply with a picture, she also takes my cell phone number. This rep starts with a different diagnostic procedure than the first one - nothing shows up. I ask what can be done to resolve my issue, then I am told that I don't have coverage for 'accidental damage' and then hear, 'beep, beep, beep". I email a few times to her, and no acknowledgment of my emails, no phone call from her - and NO this is not from accidental damage, this was working great, was left on and when returning to it, untouched by anyone, it has the defective screen. Only buy Dell if you understand that there is NO customer service and no warranty. I ordered another notebook, same model, thinking that I would keep the new one, get the defective one repaired under warranty and give it to a friend who needs a computer. I will return the one coming and buy a different brand of notebook. They just tie you up with time consuming, tiresome procedures and then bail out. You will get exhausted trying to get your issue resolved and will just give up - and they will do nothing but occupy your time long enough to let it be known that you will NEVER get your issue resolved.