Dell

Verry bad customer service. This is the worse customer service. I did purchase a laptop then the delivery drop it some where else i contact Dell they where so mean and talking to me like i stole it! But fedex says the delevery drop it somewhere else! And they let me to make a police report during covid-19 no police offices were open! Then finally i find a way to do the report but then they want me to wait 1 month to get a replacement, after all i said i want refund so i can get a laptop from somewhere else! I kept waiting they said with in 2 weeks i waited 3 weeks no refund and Today they charge me 4.49 $ i call them, i wait 48 m on the phone then they answer and one of the customer services she said i cant hear you clearly then she hangup the phone! I call again and wait 56m to answer! Also they are so mean! They dont take with you like a human! Also they shout out! Like what! Am the one who should shout not dell! I just need to get my refund and they charge me with out asking nthn after 1 month of the purchase! Seriously! I still did not get a refund or a laptop

Failed to install win 11 and drivers dell software properly customer support is a joke cout sourced to INDIA, INDIA probably wrote the software horrible

I am an IT professional, so get to see computers at their best and worst. Dell has moved to pure junk in my opinion. This review is based on the last 2 Dell computers I purchased, as well as the last few experiences I've had with Dell at customer sites.

First, the Inspiron 2-in-1 I purchased as a gift for my son. About 1 month after the warranty expired, his computer developed an issue that prevents it from booting (won't get through post process). After running diags, I determined it has bad memory. No problem -- at least that's what I thought. Dell soldered the memory onto the motherboard! So again, the only way to fix the issue is replace the whole motherboard!

Second is an older Dell laptop I have. It started behaving erratically about 3 years after I purchased it, sometimes booting fine, somtimes not. Sometimes touch screen working, sometimes not. We kept using it as a "play" computer around the house. Recently, it decided to just quit charging. Plug in the cord and it starts to charge for about 10 seconds, then switches to running on battery. Unplug, re-plug and it does the same thing.

Now for the last few customers I worked with who standardized on Dell. The worst was a small customer who had so many issues with their Dell's that they returned all of them. We were a Dell authorized reseller, but ended up having to eat the cost ourselves because Dell would not accept the returns -- even with all of the documented issues the customer was having. Dell was so hard to work with, the customer was unwilling to even try a different Dell model and said "Dell, never again".

Another customer, who had been very happy with Dell for several years, started an upgrade process. Of course they got the new Dell models to replace their ageing systems. They had high incidence of failures and support issues with the new computers, showing the huge quality difference between the older generation computers and the new generation computers.

Bottom line, Dell is junk now. I won't be purchasing another one for myself -- and I definitely won't be recommending Dell to my customers.

I bought a dell inspirion 2in1 FHD laptop, 16 inch, brand new. Initially got a quote from Dell that included the laptop, MacAfee protection, office home and student 2021 & their really expensive customer service. By the time I got back to them, prices had increased. Fair enough, so I didn't buy. Then the same sales rep. From - contact center India, called me back telling me they will sell me the computer on the previous quote. I was happy, but I was kind of suspicious, but he assured me all is okay. In the invoice, I got from them after the purchase, the home and office was listed as installed, but no price was mentioned. The sales rep I talked to who had given the quote, did not send the price breakdown, just the total amount with this office version included as well. I was fine, as long as it is listed as included and the total price is what was quoted to me with this office suite included. So, I get the laptop without the Office installed & Customer support spends an hour on my computer and still can't install office! They have a thing called the digital locker where all your software details are stored. Even there, there was no Product key. Dell blamed Microsoft that their digital orders are an issue with some computers. Well, then Dell should have checked that it was installed on my laptop or ensured that the product key was on the digital locker. They tell me to give them 24-48 hours to check on this, resolve this issue, and install office. Really? This coming from a computer company? I mean how long does it take to install office once you buy it? If I bought Office online right now, it would take me few minutes to install it with their product key. I realized this was going to be a vicious circle. I decided to return this new laptop. Who knows what more issues I'll have to face. I mean I was ready to start working on my new laptop considering office was installed. I have returned teh laptop, they sent me the return label and everything for FedEx. Now let's wait and see what happens. I will only have satisfaction once all my money is refunded. I don't trust them after what happened and after reading all the reviews here.

When i first bought dell inspiron it was working well for like a month. Then my mic stopped working computer became really slow and my battery only lasted for like an hour. I reached out to dell and they came to my house and changed literally almost every part and it did not solved anything. They made me reformart(reset) my computer like 5 times too. Didnt solve anything. Made me install all the updates after reformating like 5 times wasting like a month before they replaced my computer. After that the new computer was much worse than this. My mic still didnt work computer was slow even the battery stilll drained fast. After a month about servicing ad begging them to change my computer they gave me another computer. I hoped this computer would be good. Battery lasts for like an hour still mic works on and off and i cant download any games cause if i download the whole computer jus crashes. And now when i connect my bluetooth it disconnects after a while on its own. Even after reaching out to dell they troubleshooted for like a week and couldnt fix the problem.
If anyone is thinking about buying dell, dear godd please please DONTT.

I would recommend no one in their right mind by a Dell Computer or and Alienware from Dell Technologies.
I do understand that parts are hard to come by. Here is the story; I place an order on the 19th of the January for a delivery of February 3rd. On the morning of the 3rd I get an email from them saying it wont be completed until the 17th of February delivery upon the 19th. So I call them and cancel on the 3rd of February. At approximately two hours from that phone conversation, I get another email saying it is shipped.
Now in between I found a PC company that will not take a month to get it to you let alone send b. S. emails and talk in one mouth and out another when it comes time to deliver or build it. So I purchased the competitors PC.
Now I have to call Dell Technologies back or talk on the internet to them about said and cancel again I did on the 3rd for the 3rd time. They said they had to do a recall and before I let them go they said they had done this.
Today February 7th I get the Alienware computer that I cancelled. I have to return it now and had to call again.
As I have complained to them before they really need to work on internal communications and communications to the customer. They have lost all my confidence and I will not purchase from them again. Maybe they should have just given me the computer. Or maybe because the delivery was left on porch I could have said I never received it. But no I was honest. Which is what I think Dell Technologies is not honest. I also do not see how you can not get it done via email and then it ships. Was it even put together correctly. Do not trust them.

We ordered this online for an emplyoee. A few days after ordering the empyoee decided to buy her own and no longer needed this one that was ordered. We attempted to cancel the order online but it directed us to call customer support which we did. The representive refused to cancel the order because it was in the ship status and told me that we could simpley return it once it was delivered. He never said that there would be a 15% restocking fee. I kept an eye on the status of the order and it did not ship out for another 6 days. Once we received it we started the return process. We received an email stating that we needed to consent to a 15% restocking fee before processing the return. I attempted to call someone to discuss this and after trying to get in touch with a live person for over 4 hours he was rude and refused to budge on the restocking fee. I aksed to speak to a supervior and he merely tranfered me to a survey which at the end it disconnected the call. I have emailed dell twice trying to get this computer returned and they are not responding. It is clear that they only care about money and not making happy customers. We will just dispute the charges with the creidt card compnay at this point and never purchase another Dell product for our company or personal use.

Dont trust these botted reviews dell have poor quality product and their nsupport in non existent. Dont buy their products!

I bought a new Alienware computer from them less than a year ago. I can't stress this enough, but NEVER BUY ALIENWARE PRODUCTS AGAIN! From the start it has been having problems. While playing games, suddenly all USB ports will become unrecognized. Given most gaming peripherals use USB this makes my gaming PC pretty much useless.

I've opened 8 support requests spanning nearly 3 months with them and had zero luck. They've had me
1. Reinstall windows 3 times
2. Pack up my desktop and fedex it half way across the country only for them to claim my upgraded graphics card was the issue, even though I told them before shipping that I could replace the upgraded card with the factory one since I was seeing an issue either way, but they said there was no need for me to replace that.
3. After putting in the original card and reproducing the issue then they had one technician come out to my place. However they also didn't work on it because I had an extra hard drive attached (again made it clear beforehand that I had an extra hard drive).
4. Removed the hard drive and any non essential peripherals and issue still happened. Had someone come out again and they replaced the motherboard. Now Windows is saying it isn't a valid copy and needs to be activated, the original issue is still occurring, and the system freezes during startup quite often. When I tried to get them to send me my Windows key they said it was embedded on the motherboard, but I told them they just replaced the motherboard so it seems like it wasn't on the replacement and they won't do anything about it

Beyond the horrors of this service request, the actual Alienware system is pretty garbage. It's difficult to make any modification to the system given the poor air circulation and horrible server power supply they chose to use. Add to this they have a second NVMe slot that you can't even use and the lack of connections to properly power the latest gen of NVidia graphics cards. All of this makes the computer brand that used to be synonymous with high end gaming now get out performed by a budget best buy rando PC.

I will never buy a Dell product again after this experience.

The WORST customer service and the salesmen lie. Their products are good, but you will HATE having to work with this company long term. Their current fees for support are $170 1 year warranty or $130 one time.

I purchased an inspiron 15 7000 gaming system with an nvidia GTX 1050Ti. This is a very nice computer. I also bought the 1 year extended customer service warranty. This was a new laptop.

I should have known that Dell was going to be an ethically questionable company when I first ordered from it. I ordered a laptop with 32GB of RAM. My sales reciept went through and it was in process for about a week. Then, I was told the order was canceled because Dell doesn't make this model anymore. This was AFTER I bought the laptop. I told a friend would works in IT about this. He said that they probablly cancelled it because RAM prices shot up. It was too expensive for them to make the computer you bought. So, they just backed out of an order they sold. Not very ethical.

Second, after my year warranty expired, I have had a few computer issues. I even bought Dell's compatable docking station D3100. I plug in 2 external monitors through this docking station. Now, the docking station doesn't work correctly.

When I've called to just get some basic help, I'm pushed directly into purchasing a warranty. Dell doesn't veiw me as a customer. They very me as someone to exploit for profit.

BE CAREFUL BUYING FROM DELL! It's like their products are only set to work for about a year before they start having problems. I will not buy another Dell computer again.

A few months ago my Dell G3 laptop began just "stopping." No BSOD. No error message. Just dead. So I contacted Dell tech support, who had me "update" my BIOS (to the same BIOS that was already installed). That seemed to work for a couple of weeks, the the G3 began stopping again. So again I contacted Dell tech support. They recommended a factory reset using their SupportAssist OS Recovery tool, which I did. The Dell SupportAssist OS Recovery tool asked if I wanted to backup my data before reformatting the hard drive, which I did, following their process. After a couple hours, my data was supposedly backed up, and the factory reset began, which also took about an hour. After the factory reset, the SupportAssist OS Recovery tool did not ask about restoring my data, as the Dell procedure claimed it would, so I contacted Dell tech support. The tech "took over" my G3 laptop and found my backed up data, but was unable to restore it. After a week of back-and-forth with Dell tech support, they "elevated" my case to a "level 3" whatever that is. To me, it was just double-talk to stall for time because another 2 weeks passed without my data being restored. At this point, Dell tech support was not even answering my emails or replying to my chats. So I contacted the Better Business Bureau and explained the situation. Long story short, after a few weeks of back-and-forth with Dell via the BBB, Dell's answer was that is was my fault the data could not be restored and that they were not in any way responsible. The BBB, which turns out to be powerless, closed my case as being unresolved. So here I am with a G3 laptop that I don't even know if Dell actually fixed the stopping problem, and all my data is gone. And for this I paid an extra $499 for premium tech support.

I has purchased inspiring 14 model 5410 on 3rd July eve from Kandiali west dell exlcusice store sale person Hamid.As per him battery power is upto 8 hrs. While using laptop I realires battry was draining too fast. Connected with dell technical team they resolved the issue to certain extent but after day fully charged laptop used to drain by just reading word documents and few recorded videos with low hd format within 3 hrs. As per techical team there must be software issue. Which no one resolved... i have not even dowladed single app. Now I am asking to kindly replace it. But now as per company policy not possible. As per sale Person he said if you attend zoom meeting & watch YouTube videos battry will work only for three hours. Although I have not used laptop for above use. After spend *******/-you get answer sorry we can't help you in this case... I want to inform prospectve buyers as well as dell co. That specialy in pandamic people use max. Meeting apps. Then why your sales person doesn't inform that while making purchase.? If I would have knowledge about same I would have purchased it... To connect at customer service is time consuming and big headache. Almost spent 5 hrs. In two days. Even after that your problem doesn't resolve. Wanted exchange feeling their might be problem in pcs. But as per co they can't help as it was as customer I am fool to trust the company and sales person... # felt cheated#highly disappointed... Although this is 3rd dell laptop from dell in past 5 years... But will never ever going to purchase dell again...