Dell

I just recently bought the Inspiron 7506 2n1 with 16g of RAM for around $1200. I started noticing issues with this computer very early on with the problems continually getting worse. Now this computer is 33 days old and has hardly been used. The Wifi will only connect at 3-30mbs and I have 500mbs fiber internet which works fine for every other device in my house. The setting for the lid has been changed to "do nothing" when I close it for my external monitors but when I do, the internet doesn't disconnect however it does stop working where I have to manually disconnect and reconnect in order for it to work. Even offline, the computer will automatically shut out of programs such as my control panel or even a game of solitaire. Also, when simply trying to watch a video online the video will automatically shut off and inform me the computer does not have enough memory to load web page.

I have spent the last 3 days on the phone with dell support trying to fix the issue to no luck. Including disabling Smartbyte, the buggy useless application that Dell is now forcing on their paying customers. The first support technician also somehow ensured that I'm now not able to use a PIN as a sign in option from start up which I still have not been able to reverse. Since then, I have been disconnected 3 different times without receiving a call back, having already given support 2 call back contact numbers. They are now assuring me it's a software issue in which the only way I can repair, is to pay another $99 to their software department which might not even be the problem for a computer that was defective out of the box.

I was finally able to speak to the support supervisor and I've basically been told I'm just out of luck because of policy and when I informed him that policy is extremely biased against paying customers, he told me he thought I was wrong and told me that he would inform corporate.

I will never in my life buy anything else from Dell after this experience.

I have a loptop. I don't know about other products but I'm pretty happy with my laptop :)

Absolutly terrible service, no response and option to get refund for double charge of MS Ofiice 365 order.

Oh well, I made the decision to jump ship and go to the Apple camp. I had never used a MacBook before, I was 100% on Windows.

I had three really bad experiences with Dell - now I am done with it:

1. In Nov 2019 I received from our IT a Latitude which had a battery life of max. 2 hours and was spinning the fan very loudly when using MS Teams with video. It was just a very poor experience overall.

2. In Summer 2020 our IT then switched me to a Precision 15 inch. This one had its mainboard replaced three times. I re-installed Windows three times, and still after a couple of weeks it got really slow and I had Wifi issues. Standby and Hibernate never really worked, I had multiple times a very hot laptop with no battery left in my bag, after I just had closed the lid and put it in the bag. And no, for the ones now telling me that the settings were not right - I had spent hours and hours trying any possible setting and online tip I could find

3. In September 2022 I received a Precision 17 inch. I needed to re-install Windows 11 for company reasons, and here again, no standby / hibernate - it cold restarted every time from hibernate, and I lost all of my open files/work.

Just to be clear: I consider myself a regular office worker: MS Teams, Outlook, Office 365 online and Office Windows Apps make 95% of what I use.

I now use a MacBook - it really is incredible - why? IT JUST WORKS! I can work for a whole day on battery. Standby/Hybernate/Sleep NEVER is a problem, it wakes up in <1sec. It is just such a piece of mind - i can finally concentrate on my work, not on my ridiculous Dell - Intel - Windows - buggy Firmware and buggy Driver combination Dell and Microsoft and Intel cannot get under control.

Bye, Dell, Bye Windows, Bye Intel - you just can no longer control the complex monsters you have created.

I recently placed two orders for 2 TVs, following are the order numbers: ******* and *******. My cousin went to Best Buy's (Geek Squad) to get the mounting and calibration service. So they offered him a really good price for the TV and as long as he got the extended protection, they gave him Mounting and Calibration for free. So I called Dell customer support to return my TVs(that are not even delivered yet) and to my surprise I am told that I would have to pay a 15% restocking fee. I talked to Customer Care Supervisor Arun Parsad and tried to explain to him that there was no mention of the restocking fee on the order page but no one really listened to me so I requested a call back from the Customer Care Manager Shane Mills. She called back and basically told me that there is nothing that she could do and was about to hang up and then I asked her if she can get me the name of her supervisor to which she bluntly said no and also denied me to record any phone conversation. This is really bad customer service, first there is no mention of the restocking fee on the order page, and the fact that I don't even have the TVs delivered yet, I haven't even touched them let alone open them. I have bought numerous times from Dell and other retailers and wherever there's a restocking fee, it specifically says on the webpage or on the product packaging and that's only if the customer opens the product. I have bought my gaming RIG and Alienware from Dell and was thinking of grabbing the new XPS but with this kind of customer service I don't feel confident in doing business with Dell anymore. I wasn't not asking for anything special here, just wanted to return the product and have my money back as there is no need of those TVs to me right now. And also, there was no delivery fee, if there was one and Dell would like me to pay for returns, not amazing customer service but still whatever, I can deal with it, but it was free delivery and now they want to charge me almost $500 for just placing an order on their website?

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1 star: Bad
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I called them for help
I called them for help. I paid 99.00 and spent 3 hours twice in one day on the phone. They purposely set me up to sabatoge my 5 year old laptop so that I would have to purchase a new one. BUYER BEWARE DO NOT PURCHASE FROM DELL. THEY LIE AND SAY THEY ARE TRYING TO HELP YOU FIX YOUR SOFTWARE, HOWEVER WHEN YOU GIVE THEM YOUR LAPTOP DEVICE INFO, THEY SCREW UP YOUR CURRENT SOFTWARE DURING THE CALL SO YOU HAVE TO BUY NEW! THIS SHOULD BE ILLEGAL. IT IS WRONG AND DECEPTIVE BUSINESS PRACTICES. The customer service reps were all very unhelpful. They knew what they were telling me it should be no problem, and implied they were going to be able to fix it. My computer worked better BEFORE I called them for help. It's just their way of keeping people having to rebuy items to keep making money for their company. It is morally and ethically wrong. They should face lawsuits for this. My computer's warranty just expired a few months before their new SOFTWARE updates screwed up my laptop. I even had windows 10 on it. It was given to me as a gift and I barely used it. I always kept it in new condition in a safe spot and was the only person to use it. This happens with our cars, phones, everything. So we have to remain slaves to rebuy expensive things that don't even hold monetary value, by the time we are done paying them off. What a brilliant scheme for the BUSINESS industry. They know when the warranty that we buy is gone that their products will go"bad." Then theres an update or no longer any parts or software for these expensive items made of pure cheap materials. These are all BUSINESS scams that should be outlawed and prosecuted severely, to protect consumers

I bought a Dell G7 7700 gaming laptop. The 3-month-old laptop works fine, especially for the price compared to the competition but when it comes to brass tacks, customer service is just as (or more) important than the product you are buying. So I would suggest to never buy a Dell product because Dell's customer service is the worse experience I have ever had in my life.

Here is my Dell customer service experience in a nutshell:

A sales representative calls me to sell me a warranty extension and tells me that I will only be charged the difference because I had already purchased a 1-year accidental damage warranty on my Dell G7 7700 gaming laptop. However, she charged me the full amount as if I did not already purchase a warranty.

When I notice this issue (the next day) I proceeded to contact customer service to either refund me the difference or to cancel my warranty extension purchase entirely. Unbeknownst to me, I was in for a nightmare! Every agent I spoke with advised me that my issue could only be resolved with another department and then they would proceed to cold transfer me there. Every time a new agent from a different department answered they would ask for my credentials, ask me to repeat my issue, and then advise me they had to transfer me to another department. When I got transferred, it was either back to the department I was speaking with at first, or I was transfer to a busy signal or dead air. In the latter cases, I had to call Dell back and repeat the process. This went on for over 4 hours. It got so ridiculous and predicable that I decided to record my last experience. My recording exceeded 1.5 hours. In the recording I requested to speak to managers, these managers advise me that they would warm transfer me to the other department and speak with the agent to ensure they could help before I spoke to them, but when the other agent answered, they had no idea I was transferred to them. The last representative I spoke to was a manager, and he just put me on mute and disappeared from the conversation. Again, I have most of this recorded and I was quite respectful on my end, considering I wasted hours of my life on trying to solve the simple issue of being wrongfully charged for a warranty extension.

In the end, my problem was not solved and the last agent I spoke to was the manager that put me on mute.

As well, I discuss my issue via Dell's chat an email options. But they too advised me that they could not help me with a cancellation or payment adjustment and that I had to speak to a different department.

One more thing, their calling centers are overseas, hence the representatives have huge accents, and I could only understand about %66 percent of what they were saying; having to constantly ask them to repeat themselves.

I hope this bad review deters you from buying a Dell product. You'll have a happier life if you chose too boycott Dell.