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Mimi B.

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Experience: Computers & Technology, Business

Member since August 2020

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1 Review by Mimi

8/4/20
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2 reviews
1 star: Bad
Updated just now
I called them for help
I called them for help. I paid 99.00 and spent 3 hours twice in one day on the phone. They purposely set me up to sabatoge my 5 year old laptop so that I would have to purchase a new one. BUYER BEWARE DO NOT PURCHASE FROM DELL. THEY LIE AND SAY THEY ARE TRYING TO HELP YOU FIX YOUR SOFTWARE, HOWEVER WHEN YOU GIVE THEM YOUR LAPTOP DEVICE INFO, THEY SCREW UP YOUR CURRENT SOFTWARE DURING THE CALL SO YOU HAVE TO BUY NEW! THIS SHOULD BE ILLEGAL. IT IS WRONG AND DECEPTIVE BUSINESS PRACTICES. The customer service reps were all very unhelpful. They knew what they were telling me it should be no problem, and implied they were going to be able to fix it. My computer worked better BEFORE I called them for help. It's just their way of keeping people having to rebuy items to keep making money for their company. It is morally and ethically wrong. They should face lawsuits for this. My computer's warranty just expired a few months before their new SOFTWARE updates screwed up my laptop. I even had windows 10 on it. It was given to me as a gift and I barely used it. I always kept it in new condition in a safe spot and was the only person to use it. This happens with our cars, phones, everything. So we have to remain slaves to rebuy expensive things that don't even hold monetary value, by the time we are done paying them off. What a brilliant scheme for the BUSINESS industry. They know when the warranty that we buy is gone that their products will go"bad." Then theres an update or no longer any parts or software for these expensive items made of pure cheap materials. These are all BUSINESS scams that should be outlawed and prosecuted severely, to protect consumers

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