Nathan W.

The WORST customer service and the salesmen lie. Their products are good, but you will HATE having to work with this company long term. Their current fees for support are $170 1 year warranty or $130 one time.

I purchased an inspiron 15 7000 gaming system with an nvidia GTX 1050Ti. This is a very nice computer. I also bought the 1 year extended customer service warranty. This was a new laptop.

I should have known that Dell was going to be an ethically questionable company when I first ordered from it. I ordered a laptop with 32GB of RAM. My sales reciept went through and it was in process for about a week. Then, I was told the order was canceled because Dell doesn't make this model anymore. This was AFTER I bought the laptop. I told a friend would works in IT about this. He said that they probablly cancelled it because RAM prices shot up. It was too expensive for them to make the computer you bought. So, they just backed out of an order they sold. Not very ethical.

Second, after my year warranty expired, I have had a few computer issues. I even bought Dell's compatable docking station D3100. I plug in 2 external monitors through this docking station. Now, the docking station doesn't work correctly.

When I've called to just get some basic help, I'm pushed directly into purchasing a warranty. Dell doesn't veiw me as a customer. They very me as someone to exploit for profit.

BE CAREFUL BUYING FROM DELL! It's like their products are only set to work for about a year before they start having problems. I will not buy another Dell computer again.