Dell

This is a summary of my recent (unfinished) business with Dell. I have a Dell printer and ordered 1 of 2 toner cartridge products suitable for my printer from the website on 13 January. Twice I was sent emails saying there was a delay and updating the delivery date. A third email came and cancelled my order (without explanation). When I raised a query I was told I had to start again. I went back to their online site and found the product I had ordered was no longer listed. I thought the cancellation might have been a Covid issue and moved on.
I then ordered on 15 February the other toner cartridge. I received back an email confirming the product purchased, the price I had paid and the delivery arrangements. This was also confirmed in a PDF attachment to the email and consistent with what I believed I had ordered. When Dell delivered the order and on opening the package, it was apparent I had not got the Toner Cartridge as I expected but an Imaging Drum which is useless to me.
There followed much back and forth with Dell "service" staff in which I provided copies of the email and PDF confirmation of my order but all this was to no avail. They didn't believe (or chose to ignore) what I had to say or their own email. They said it was customer error. I would have to return to them the wrong product before they would refund my money and I would have to start all over again.
I now don't know what to do to get my printer to work. Is it worth my while to go and try Dell a third time? Should I just throw the Dell printer in the bin and buy a different brand of printer?

I purchased a computer from Dell online, the Inspiron, for my final year of college since I found a job that would keep me from the library. THE LAPTOP IS HORRIBLE! The first issue was that it would get stuck, then there was a glitch in the screen that caused a black square, now it simply does not do anything. I have contacted customer service multiple times and the just gave me the run around. I never received information on my warranty. In fact, THE CUSTOMER SERVICE REPRESENTATIVE NEVER EMAILED ME BACK! I asked if the computer was refurbished before purchasing it. I even used my scholarship to purchase it. I am going to continue to spread the word about Dell because I wouldn't go to any other company like people told me. I am disappointed and disgusted!

The whole experience was an absolute nightmare. From ordering to cancelling to price matching to shipping delays, nothing seemed to go well. I was not able to cancel my order immediately after I bought it. The email headline they sent was very deceptive and made you believe your order was cancelled… until I looked again the day after. Then on that same day that I purchased it, the price went down 30$ but they couldn't stick to their price guarantee policy either. Took several phone calls so they had to make an exception for me (worked out fine in the end but it shouldn't have to be this hard and time-consuming for them to actually stick to their policy.) Then comes the shipping delay. I desperately need it but it is still late and I have no other way to cancel / get a refund and buy elsewhere. The shipping service they use (Pilot) is no better either. I've spent so much time waiting for the website to load my information and most of the time it doesn't. But when it actually does the information is either very outdated or they are moving slower than turtles! They will not stick to their promised delivery time. Has been a very frustrating experience so far.

I guess I have been spoiled by the other businesses that actually care and take pride in their customer service. Makes you wonder why this company is still thriving. Please do yourself a favor and do not buy directly from them. Would rate zero stars if I could.

By far the worst purchase experience I have ever had has now been facilitated by Dell computers. We purchased a brand new Inspirion 3020 that when it arrived would not boot and immediately threw an error code through the indicator light. There is nothing I would despise more than having to contact Dell again. It has been two weeks and we still have 0 resolution. You get passed back and forth between their foreign call centers of customer support and Technical support. I was hung up on twice during this process. Their support site says "We're here to help" IT'S A LIE! How is it the right process to request that the recipient of a brand new computer would be required to troubleshoot it? They even told us we needed to swap the memory card. After telling them no, they gave us a window for a tech to come out from 8 am - 4 pm, and guess what, they didn't show! So now we sit here with a "NEW" paperweight. There are many options, DO NOT BUY DELL. They do not value you as a customer. They are focused on transactional sales and not a loyal customer base. I will purchase HP, Acer, Asus, Apple, Samsung, Google, or other machines before ever going to Dell again. We will be filing a chargeback a this point. What a waste of time an energy!

I ordered a game on Dec 14 and have not received my game and I have talked to dell on the internet through text messages and they keep saying they are working with a part of their company but I still have not received anything so if anybody is looking to order from dell DONT they are SCAM never again will I order anything from dell cause all they want is your money and to hell with getting your order to you I'm going to dispute the money they took from my account and order it somewhere else

POS ALERT! BEWARE! Purchased a new laptop to work from home, less than 2 months in a key breaks off and others feel loose. I send this pos back since it was under warranty. I am told it will be a week, 2-3 weeks in there isn't a single email/update/ETA on when I can expect it back. Each conversation with these useless Indian reps goes like this: "Did you send your device already?" "The device is here for a flash drive issue?" "We are waiting for a part" "We are having technical difficulties so we are unable to see any updates" "We will call you every 48 hours and monitor the progress". They have no clue where the laptop is, or whats even wrong with it, and certainly have not made any progress with the repairs or kept their promises. Hours upon HOURS wasted on the phone with these imbeciles while I am supposed to be working! Not to mention the amount of stress and anger I have experienced because of Dell. They have not only cost me thousands in lost sales at work, but to top it off I had to go buy a brand new laptop a month before Christmas. Absolutely disgraceful company, should not be in business. Keep your trash assss laptop, I refuse to pay the remaining balance. Will NEVER buy another Dell product IN MY LIFE! Will be sure to tell every single person in my network not to make the same mistake.

Keep in mind the number of stars I award is based the merits of the website alone. In fairness to the other reviewers that have chosen to assess the company's performance in other areas I used to own a Dell and thought it was rather low quality, at this time I have no plans to own one again.

Their site is pretty well designed. The colors go well together and the text is easy to read. There are multiple ways to view their product lines, through a menu bar system right below the mast or a set of links at the bottom of the page. A highlight are the extensive and very user forums on quite an array of subjects. They also offer several ways to get technical support, whether through their automated online system, by filling out a form and receiving an e-mail response, or via the olde timey telephone technology.

On some pages the site layout is on the verge of being too cluttered. What is a particularly egregious violation of web design best practices is the Alienware (Alienware was bought by Dell in 2006) link that unexpectedly takes you from dell.com to alienware.com. Best practices indicate you do not place a link that takes the user offsite among links that merely lead to other pages within the same website.

Horrible customer service and even worst products. Never again. Not even 6 months from purchase my computer breaks down and they won't honor their warranty. Never again!

I bought a laptop that came with a year warranty. I had some light computer work with it, maybe 40 hours worth tops, and then the laptop shut down and wouldn't turn back on. I contacted Dell to replace. Initially, after trouble shooting, they offered to send a refurbished replacement.
I received a box a few weeks later full of desktop computer parts. I called and told them the error. It was at that point when Dell agents told me my warranty had expired. I told them that it was by error I received a box of parts and couldn't understand why I couldn't exchange the error for a laptop and why they now were saying the warranty expired. I was within the year, and provided proof with receipt. I have been attempting to get someone on the line for over a week to understand the issue and send me a replacement. To date, over and over again, all that I hear is that my warranty is expired, they no longer can exchange the laptop and have gone as far as blaming me for the error in computer parts that arrived at my door.

Never Ever Ever buy a Dell. Their service department is crude, mean, hostile and unwilling to help. There is NO INTEGRITY at Dell. Save yourself the headache and hole in your pocket.

SO DISAPPOINTING_ I have always been a huge Dell fan. Working in IT, my company orders hundreds of thousands of dollars each year. All of my personal computers are Dell.

I ordered a 24" monitor thru the Dell website that had a $50 VISA promo gift card, but never rec'd it. After waiting 8 weeks for the card to arrive, I contacted Dell, after more emails and phones calls, Dell responded that the Visa gift card was an e-offer and I had to respond within 30 days to the 1 email they sent telling me this. No where did their website say this. No where on the order did it say this. Now they are telling me because I waited over 30 days to contact them there is nothing they can do,

I am so disappointed in Dell. They advertise a $50 Visa gift card and then do not make good on their offer. They say they cannot give a credit or refund. The supervisor said their was no one above her that i could speak with or anything that could be done.

Dell used to have good customer service and take care of their customers. From what I am seeing, that is no longer the case.

Bought a new computer it would not operate from the word go. I ring Dell warranty service. Dell sends me a confirmation email to confirm Tech service will come and fix computer in my home. Small print on email says that Dell will be using REFURBISHED PARTS and if need be will replace MY NEW DESKTOP COMPUTER with a REFURBISHED COMPUTER if they cannot fix it. Paypal for a refund thanks, then they lie and carry on. Very upsetting and not to mention disappointing... so looking forward to my new computer... and cost about $3K

Dell service has been extremely helpful and responsive. Their products last a long time and are well made. I trust their products and find their technical support outstanding.

I purchased a Dell Precision 7750 Laptop on the Dell.com Website on June 6,2020. The computer arrived on June 26,2020. The computer in question worked fine until Dell released a BIOS update that throttled the CPU down to 0.8 Ghz. I contacted Dell Pro Support about this and they instructed me to restore an older BIOS to correct the problem. I did as instructed (dell support walked me through the process) this appeared to fix the problem until I booted the system the next day, it then went into a loop of upgrading and downgrading the BIOS. Dell sent service techs. To repair the system but it was too no avail. The Pro Support department determined a replacement system was required. The order for the system was placed on Aug 8,2021 went into production on Aug 20,2021 and shipped on Aug 27,2021, I have still not received the system it is Sept 30,2021. I was informed yesterday I was told by the rep was going to file for a replacement system. This would be ridiculous as one has already been filed for and approved and built and have to wait another 2 to 3 months for the system.

I have owned quite a few Dell Desktops with no issues. Last year (2010) when Dell came out with the color Inspirons, my wife decided she needed a pink one. Shipping was fairly quick and initially I liked the the computer. I was certainly pink and she liked it. It felt like a fair deal.

Fast Forward to about nine months after the purchase. One of the fans started making noise. It sounded like a lawn mower. After a while the computer would shut down itself. I called customer service numerous times only to be ran through numerous diagnostic tests. Of course with people who barely spoke english. When i complained about the lack of english i was directed to a section of the website where i could "pay extra" for someone in the United States. At first i thought it was a joke. It wasnt.

I kept trying to explain to them that unless they fix the noise, they won't fix the problem. Any idiot could see the fan was bad and the PC was overheating. Finally after two months I got them to send a tech out. It was under warranty so they certainly were not in a hurry to get a tech here. He replaced the fan. Which is what i had been telling them all along.

So now here i sit a little over a year and a half after the purchase, the pc needs a new hard drive, which im sure is thanks to the overheats. So the pc is basically a brick at this point until i get it fixed.

If it wasnt for the previous desktop which were good i would have rated this lower. I doubt i will ever buy a Dell again

Not worth it for the price. If you want to get a good value for your money but a Mac instead. The sale prices for the machine you receive are definitely not to your advantage

DO NOT BUY DELL. HARD DRIVE FAILURE AFTER 4 MONTHS. NOW THEY DO NOT HAVE PARTS TO REPLACE IT. NO INFORMATION NO RESPONSE. GIVE ME A NEW MACHINE WHICH I WILL SELL AND GET A MAC. Full story. The worse. I bought a one piece in February used it for 2 weeks then left it for 4 months. In June it began to display error message no hard drive. Support ran diagnostics online for over 2hours. Told me that there was nothing wrong. Message continued. Took it to Best Buy they kept it and ran diagnostics for hours. No error message. Took it home and it died. Sent it to Dell 11 days later they are telling me they have no parts? They are waiting for parts. A hard drive? They don't have a hard drive? I asked for a new machine. They said (a woman who is not at the repair place, is somewhere in Asia) after 14 business days they may consider it. If I ever get it back it is being trashed and i will buy a Mac.