BRADY L.

By far the worst purchase experience I have ever had has now been facilitated by Dell computers. We purchased a brand new Inspirion 3020 that when it arrived would not boot and immediately threw an error code through the indicator light. There is nothing I would despise more than having to contact Dell again. It has been two weeks and we still have 0 resolution. You get passed back and forth between their foreign call centers of customer support and Technical support. I was hung up on twice during this process. Their support site says "We're here to help" IT'S A LIE! How is it the right process to request that the recipient of a brand new computer would be required to troubleshoot it? They even told us we needed to swap the memory card. After telling them no, they gave us a window for a tech to come out from 8 am - 4 pm, and guess what, they didn't show! So now we sit here with a "NEW" paperweight. There are many options, DO NOT BUY DELL. They do not value you as a customer. They are focused on transactional sales and not a loyal customer base. I will purchase HP, Acer, Asus, Apple, Samsung, Google, or other machines before ever going to Dell again. We will be filing a chargeback a this point. What a waste of time an energy!