Dell

I had made a mistake on the website and I luckily got connected to Syed Tahir this man helped me solve my problems not only with speed but genuinely caring for the situation.

Ordered Inspiron 7000 2 in 1 from Best Buy and received Oct 6,2021. Dell doesn't care when you bought it, warranty starts the day they ship not when you purchase. My computer shipped from Dell in August 2021 so although I did not buy it from Best Buy until Oct 2021 my warranty ran out in August. One year after purchase, typing on the keyboard causes the computer to shut down and reboot. I didn't figure out why it was shutting down at first. I use the laptop for photo editing and don't type on it a lot, mostly wacom pad and pen work. Called Dell today to ask: 1) Why did my warranty expire after 8 months not 12? 2) Why does a 1 year warranty/service plan renewal that the site says is $92.65 turn into $134.95 when I add it to the cart? 3) Why should I have to pay at all for a computer with a defective keyboard? I didn't get an answer to any of the aforementioned questions by the way. I did get told they would not renew my warranty/service contract until the broken keyboard was fixed. I still have a 13 year old HP sitting on the floor next to me that still works, it is just not have the horsepower to process photos. For everything else that 13 year old computer still works fine including, get this, I can type on it! Moral of the story is don't by a Dell, they are junk. This is the third one (shame on me) I have had in 20 is years and none of them have been as good as the HP, Acer, Sony or even Compaq(back in the day). Other than the keyboard problem, the computer will overheat and lock up as well. I would give more detail, but, I don't have a functioning keyboard.

The website is borderline okay if you are looking to buy a dell computer. HOWEVER, do not call customer service and attempt to ask any questions expecting any sort of straight answer! I called, asked my questions. Got transferred, asked them again. Got answered with questions and attempts to upsell me when I couldn't evwn decide for sure what I wanted because I couldn't get my questions answered! Then I hung up out of frustration and they called me right back. U nevwr provided my number. Thwn they proceeded to call back just before 11pm which is NOT okay unless it is an emergency and. You are family for Pete's sake! Bad bad bad!

I purchased a Inspiron 5565 laptop three weeks ago. Additionally, I purchased the premium support and extra warranties. When I opened the box and tried to use the laptop, it would not boot. I contacted PREMIUM tech support. They advised that it was a software issue and not a hardware issue and they could not assist me. I was continuously looped through their customer service department. This has went on daily for three weeks. I have been insulted, lied to, and disconnected on the phone multiple times. A system exchange was promised. The exchange never came and the tracking info they provided was for someone else's account. I then decided enough was enough and wanted a refund. I am still stuck in the process of trying to achieve that. The last representative said, "There is an issue, this will take a couple hours to process. You will receive a call back today. Please do not call back in again, respond to the email you will receive shortly." That was yesterday: no call back, no email. Please be very careful and do your research first. Even a quick glance through their social media accounts will show you quickly that I am one in a million who are having troubles with Dell products and their customer support. I am now the not so proud owner of a $600 Inspiron laptop paperweight that is of no value to me. BUYERS, BEWARE!

Reluctantly bought a 2nd desktop on dell.com only because I needed the same development environment at a 2nd location. Their offshore service is poor.

I have historically had Dell at top of my list. My previous Dell desktop lasted me about 10 years. Purchased an Inspiron 5675 gaming PC 4+ years ago. Worked mostly fine, weird thing where Windows will occasionally freeze for 5-15 seconds. Anyway, my original 3yr warranty passed, I didn't think I had to worry — until the day I powered off and it would not turn back on! I did some basic diagnostics and thought it might be power supply, so decided to have Dell repair it, because I trusted them. Paid to reinstate my warranty for the remainder of the 4th/last year $60, then also paid $127 for a support evaluation. Sent the PC to Dell with the option to expedite repairs. They supposedly repaired/replaced the motherboard to resolve. I noticed there still seemed to be something not right with sleeping and rebooting. Well, about 4 months after repair, same problem where PC would not turn on! Decided to purchase a $70 Corsair PSU and replace it myself, and so far no signs at all of weird sleep or reboot power issues. I'm disappointed in Dell support, and possibly may not purchase Dell desktop again in the future because of it.

Bought a R15 w/4090 GPU back in April 2023. It always had occasional issues wit hthe display output. Would go black sometimes and would have to reboot to fix the issue. Issue got worse over time. 3 techs came out. Replaces the motherboard twice, the GPU once, and I still have the issue. Spent hours on the phone numerous times where techs try to have you trouble shoot over the phone. Nothing gets fixed. I finally demanded a replacement unit, which they sent. Dell certified refurbished unit. If it works, I'm happy. Surprise surprise, this computer has an issue with the power button. Sometimes it won't turn on. Apparently they just sent me someone else's problem unit. Nice customer service Dell. I spent so much money and time trying to get a computer that works. Took time off work to wait for 3 techs, etc. So far in my life I have bought 3 Alienware computers and 3 nice monitors. In all about 10-11K. Dell will never get another penny of my money. But hey, my warranty is good for another 7 months or so. Wonder how many tech visits I can schedule during that time. Should have just did the right thing Dell and admitted you gave me a lemon and replaced it with a brand new computer. It would have been the best outcome for us both.

Like many gamers who are short on money, I took one look at Dell's advantage rewards program, boasting that pre orders on popular video games would also include gift cards up to 25$. This sounded like an awesome deal, so back in September I pre ordered a game waiting for my gift card code to arrive in my email. Their website claimed we would receive it within 10-20 days. Ok, that seems a bit long but whatever, cant really complain about free money. Fast forward 20 days and still no gift card, at which point I contacted customer service, which took 3 hours for me to be connected to anyone. It was a Monday, and I'm sure they were backed up with other calls, so I'll give them a pass. However the man I talked to, named ajay, was useless and didn't no jack s#$t. He started arguing with me about how long it took for the gift card to arrive, at which point he finally, after 30 minutes of talking, said it would take 20 days after my ordered shipped for them to send it. Ok, why didn't they have that on their website? No word of it anywhere. Fast forward now to 40 days and I received my card, and it has an experation date. WTF?! What kind of gift card expires? Whatever, it expired in 4 months, plenty of time to use it. Well, this morning, a whole month before it expires, I tried to use it, and guess what? The gift card works, however the balance is 0.00$ Thats right, I never once used it, and it tells me I have no money. At this point I dont care, I'm not going to bother with customer service, but I will never buy from Dell again, and I urge you not to either.

What to say when everybody knows that Dell has one of the best desktops. The quality is top notch. And I'm very pleased with the service. I'll remain a constant buyer and recommend Dell to everybody

Let me start by saying, I own a Dell Laptop but didn't purchase this from Dell.com. I did however purchase a monitor from this company. When I ordered this it was a deal of the day item. I placed my order only to receive an email stating that my order was not confirmed. I contacted the company and explained that I had ordered this as a deal of the day. They told me that they did not know what I was talking about but could offer me this monitor at $15 more than what the deal had been. I ordered it because I needed the monitor. Later that year, I ordered a wireless xbox controller online that was a deal on their site. Again I received this silly email stating that my order was not confirmed. So again I called and was told that I could order this at a higher price. I laughed and told the (foreign) customer service person that I would not be ordering from this disreputable company again.As for my Dell laptop, I have had nothing but issues regarding overheating so much so that I have purchased an expensive high powered cooling fan so that my laptop won't fry. I will never again purchase a Dell anything and advise people to go elsewhere for their computer needs.

This is the second Dell product I have bought in 4yrs. The first one stopped working after 6wks. It had a Vista operating system. I had been ill for over a year, so had to update and stupidly, took the salesman in currys at his word (he said Dell laptops had seriously improved) so I purchased another. Six months later the power adapter has stopped working and I can't get a replacement anywhere. Including Dell's own helpdesk, based in India, who keep putting me through to the UK people, who advise me to go back to currys and buy an adapter (which I've done 3 times and had to return 3 times cause they don't work!) I CAN'T BUY A SUITABLE REPLACEMENT ADAPTER DIRECT FROM DELL! WHAT INSANITY IS THIS.
DO NOT BUY THEIR RUBBISH PRODUCTS. I'VE WASTED ALMOST £1000 NOW I WILL BUY FROM APPLE.
DELL DO NOT HAVE A CLUE ABOUT MAKING PRODUCTS THAT LAST OR CUSTOMER SERVICE. BE WARNED PEOPLE!

I purchased a Inspiron 16 5625 earlier this year, paying over 750 for it. It has never worked properly, and trying (and failing) to get them to fix it has been the very worst customer experience of my life.

The cursor appears and disappears, selects and deletes swaths of text all on its own, grabs tabs and windows and minimizes them and moves them around, when all I'm trying to do is move the cursor. It's been happening since I got the machine. No amount of complaining will get them to successfully repair it, replace it, or refund my money. It's an absolute nightmare of a machine.

I spent all of that money, and now I'm going to have to lay out a few hundred more to get a Chromebook so I have something I can actually work on.

This is coming from someone who has been buying Dells since the 1980's, and I have gone through a LOT of them. I learned to accept the fact that they never last long, because computers become obsolete quickly and need to be replaced for that reason anyway, but this experience is my breaking point. No one should have to put up with this kind of treatment from any company, especially one they have been loyal to for decades.

I have easily spent ten thousand dollars at that company, all told, over the years. If they would send me a defective piece of crap and refuse to make it right, how do you think they'll treat you?