Sara B.

I purchased a Inspiron 5565 laptop three weeks ago. Additionally, I purchased the premium support and extra warranties. When I opened the box and tried to use the laptop, it would not boot. I contacted PREMIUM tech support. They advised that it was a software issue and not a hardware issue and they could not assist me. I was continuously looped through their customer service department. This has went on daily for three weeks. I have been insulted, lied to, and disconnected on the phone multiple times. A system exchange was promised. The exchange never came and the tracking info they provided was for someone else's account. I then decided enough was enough and wanted a refund. I am still stuck in the process of trying to achieve that. The last representative said, "There is an issue, this will take a couple hours to process. You will receive a call back today. Please do not call back in again, respond to the email you will receive shortly." That was yesterday: no call back, no email. Please be very careful and do your research first. Even a quick glance through their social media accounts will show you quickly that I am one in a million who are having troubles with Dell products and their customer support. I am now the not so proud owner of a $600 Inspiron laptop paperweight that is of no value to me. BUYERS, BEWARE!