DecorPlanet

Ordered a cool vanity set. It showed up well packed - unlike a lot of the reviewers here, I actually read the numerous emails that decorplanet bothered sending me describing exactly that I had to actually inspect the product when it was delivered... not hours or days later after the delivery guy left. So before I signed, I opened the box while the delivery guy waited. Everything came out ok and the product is actually better quality than I expected. The only snag was that the drain they sent wasnt quite the right size and I had no way of knowing this while I put it together. After freaking out because I couldnt make it work, I calmed down and called customer svc. Unlike a lot of people, I figured out long ago that if youre nice, people tend to be nice back. I explained my situation and we couldnt figure out what was wrong - figured I must be an idiot. After trying some more I called back later and asked for the same guy. He then went out on the floor to find a similar item and realized that I had to have the wrong drain piece as mine was supposed an inch longer. He had me email him a pic of the wrong piece lying next to a ruler so he could verify that an exchange was needed. The next day they overnighted the correct piece free of charge. While there was some serious frustration during install, the cust svc guys were patient and helpful. As the distributor, I don't believe they packed the kit so how can I be angry with a guy on the phone? The bathroom looks awesome - would probably buy from these guys again as I start work on bathroom #2.

Do not purchase from this company, i missing parts of my order, no communication, very bad customer service

Like the others, it's been 1 1/2 months, 10-12 phone calls and messages and never spoke with anyone nor got a response, I did finally get a response when i replied to the bill email, just telling me my order wasn't ready yet! HA, UNBELIEVABLE, spent almost $2000 and still don't have all my faucets and the ones I did receive had 2 inch long heavy duty Staples that went thru both boxes and scratched my $500 pot filler! REALLY? Terrible terrible company, they shouldn't be in business!

I ordered some hardware last December -- paper holder, robe hooks, and towel bar -- for a bathroom I was having remodeled. Two of the items were shipped very promptly and the other was backordered but DecorPlanet let me know very promptly that it was backordered and approximately when it would be available -- very accurately.
My bathroom remodel was delayed by my contractor who didn't get around to installing the Valsan towel bar until Friday June 28-- more than 6 months after I received my order. It was then that he discovered the set screw in one of the mounting brackets was defective and couldn't be removed from the bracket. Even though DecorPlanet's website says it has a 30 day return policy since it was a manufacturer's defect I contacted DecorPlanet's customer service via their chat function. I got to a rep very quickly and described the problem with photos. The rep, Venice Golding, reached out to the manufacturer, who, after clarifying which part I needed, immediately sent a replacement mounting bracket which arrived on Tuesday July 2. Towel bar was mounted on July 3. I couldn't be happier with the customer service I received from both DecorPlanet and Valsan. No run around. No buck passing. DecorPlanet took charge of getting the problem and got it fixed very quickly.

I seem to be inline with several reviews, but this company can not reliably tell you anything about when items will ship. It can LITERALLY already be sitting in their warehouse for days and they can't get it out.
This is not my first rodeo in a remodel and I ordered my bathroom trim - to the tune of $4500 in plenty of time, understanding that plumbing it one of the first parts needed. They didn't let me know until the day shipping was to occur that they had NONE of the items in and they were backlogged for another month. Changed finishes becasue they said that could all ship within a week - I am writing this review 2 1/2 weeks later and nothing is on a truck headed my way yet! They will not let you speak to management no matter what! The $1000 I save over a brick/mortar vendor is more than lost in time checking on this order, changes, and real $$ I will have to pay my contractor to come back due to delays. I see I am not alone in this boat - wish I had cancelled when they screwed up the first time. The only shining star has been one customer service rep -Sean - he at least seems like he is trying to help

I found the Toto toilet/bidet combo I was looking for on line at decor planet on 5/23/2020. It was advertised. As in stock, with 6 to 10 days for delivery. I ordered and paid for it, and this is when the nightmare began. My payment was processed and I anxiously awaited the arrival of my purchase. It never came. I called, no answer. Finally, via chat, I was told it would arrive by June 9th, and I would receive an email about the shipment. Never happened. Days later I called several times, only to receive voicemail to leave a message. I did. The calls were never returned. Finally, the third week in June. I called again, no answer. After long hold times, I would get a voicemail saying leave a message. The chat line said no one was available. I spent hours trying to reach someone, anyone. Finally, by chat, I was told that my item had been back ordered (not in stock, as advertised, and they had no idea when it would be available. I asked to have the order cancelled and a refund issued. I was assured that I would get a full refund in 3 to 4 days. Didn't happen. I finally, opened a dispute with my payment provider and two weeks later I was notified that a refund was issued.
I will never order from this company again. They lied, the kept my $1400+ for 6 weeks and I got nothing! They should have never processed my payment until the order was shipped. I should have been notified immediately if the item was not in stock as advertised. They took my money and wasted my time. Customer service is horrible.
My advice is Buyer BEWARE of this company.

We went through hell and back trying to get refunded, and end the end, with absolutely no resolution. YES. I threw away $500 because they refused to accommodate a return. Long story short, the sales rep. Convinced my wife that she will need a "bath skirt" to go along with the 1,000 special sized tub that we had to buy from them because of the space we were putting it in wasn't a standard size. The guy ASSURED her that she can return if need be. Low and behold, we get the tub and skirt in and it is the cheapest looking thing you have ever seen. My contractor even said it looked like something from Home Depot. After calling them at least 3 different times over a month, they told us they would need to listen to the tape recordings of the call. SURE ENOUGH HE MISLEAD MY WIFE ON THE PURCHASE. So then the fun part. They said there is a restocking fee of 10%. But wait, you also need to pay shipping to get it sent TO CANADA. How much is the shipping... $450. ARE YOU KIDDING ME?! Your unethically sales will catch up to you. I will put this message on every site I can find and hopefully deter others from getting screwed out of their hard earned money. You are everything that's wrong with an Internet sales company.

I purchased almost $2000 worth of bathroom faucets from them. They get two stars because the person who helped me to purchase was very helpful and delivery came when expected. My problem started because after the products arrived I checked I received everything. The boxes weren't damaged the numbers for the order matched the boxes the items were packaged and everything seemed great. Until several months later when my contractor finally got them installed and two items were a slightly different silver color. I was told I couldn't replace them as I should have done that within the first two weeks. Even though they'd so obviously had the wrong item in the boxes. As anyone knows whose done remodeling you order things before install to make sure your contractors aren't slowed down waiting on items. You check but don't unpack because you don't want things to get damaged. Therefore don't buy form this company unless you are ready to install immediately they're not worth the cost. To replace these items that are the wrong color will be another $600. Appalling customer service

The vanities here are really nice and really good quality for the price. I suggest you go to the showroom to look at the actual items, they have a really large selection and this way you know exactly what you are buying. We have placed a pretty large order with them and are very satisfied. Upon delivery the driver waited while we inspected things and all was ok and the delivery was on schedule. We did end up exchanging one of the faucets a while after we purchased because we liked another one that we saw in the store better and it was done on the spot and without a problem.
The salesperson that helped us, Vladimir, was super nice and even stayed late to ensure our order was completed correctly. I have contacted him many times afterwards (since one of the air jet tubs we ordered - MAAX Optik - took a few weeks) with questions and changes for the trims and always got a quick response.
We have also ordered a Kohler tub through them and they gave us a great price and made sure that we got all of the 'pieces that were needed to get it installed.
They were recommended to me by a friend and I have since recommended them to others!

I bought a Fresca Antila Elongated Toilet & the Large Bathroom Medicine Cabinet w/Mirrors, Both items are perfect. The service was great as I ordered them both online and was able to pick up both pieces the next day at their warehouse in Brooklyn. They did offer free delivery but did not need it. I checked both pieces before I left and they where fine. Every person that uses the bathroom comments on the style of this toilet and how cool it looks! Its a dual flush and has cut down on the water bill which is great. The toliet seat cover broke so I called Decor sent them over the pics of the issue and was able to pick up a new seat the next day NO CHARGE! Decor Planet was great to deal with! Its very scary to buy almost 800 worth of items with out seeing them but I would do it again from them and always recommend them to anyone looking for bathroom items.

I dont understand the people that complain because you NEED to look of ALL the items before you pick them up... Its common sense...

Thanks Decor planet