DecorPlanet has a consumer rating of 3.76 stars from 266 reviews indicating that most consumers are generally satisfied with their purchases. DecorPlanet also ranks 11th among Furniture sites. The most common issues with DecorPlanet are around customer service, which is not as good as expected by some customers.
I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. I went to the live chat box where Venice did a little research. After searching around she said she would call me right back. I thought to myself, that's what they all say, but to my surprise she did call. We worked out a viable solution. Thank you Venice for going the extra mile.See positive reviews
This is a middle man, discount company that takes no responsibility for mis handled shipments and orders. I was sent an item in the wrong finish. Called decor planet and at first they wanted me to pay for the restocking fee. Then after arguing that the order was correct and then realizing it was true they told me to follow up with the manufacturer directly. Finally after I did they leg work they said they would issue me a refund however after 2 months...still nothing. Avoid he shell company at all costs.See critical reviews
Tip for consumers: Just check the stock if you are needing it right away.
Tip for consumers: If you have a problem with your shipment forget about it and move on. You will waste tons of time/energy and get no or minimum response.
Hi Minh, Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. In the event of any delays, you will receive an update via email. Regards, DecorPlanet.com
Hello Sally, It usually takes about two weeks to get this item shipped out and additional week for delivery. Best, DecorPlanet.com
Hi David, Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. If you need additional guidance, please send us an email to email@example.com. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. Regards, DecorPlanet.com
Hi Laura, We ship thousands of orders on a weekly basis and do our best to provide excellent service. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. Please let us know how we can assist you with your order. Regards, DecorPlanet.com
Hi Mei, thank you for your question. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc.), additional processing time will be added.
Hello Rachelle, As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. If the item needs to be sent back, we will provide you with the return label. Please let us know if there is anything else we can help you with. Regards, DecorPlanet.com
Buy bathroom vanities and furniture, choose affordable luxury d̩cor for everyday living, modern and functional designs all at DecorPlanet.com.