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How do you handle an item that comes damaged? Do you provide a return sticker?

asked by Rachelle B. on 1/21/19

1 Answer
Hello Rachelle,

As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. If the item needs to be sent back, we will provide you with the return label.

Please let us know if there is anything else we can help you with.

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