DecorPlanet Questions & Answers

Hi Minh, Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. In the event of any delays, you will receive an update via email. Regards, DecorPlanet.com

Hi Laura, We ship thousands of orders on a weekly basis and do our best to provide excellent service. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. Please let us know how we can assist you with your order. Regards, DecorPlanet.com

Hello Sally, It usually takes about two weeks to get this item shipped out and additional week for delivery. Best, DecorPlanet.com

Hi Adela, We apologize for the lack of communication. Your comment has been brought to management's attention for review. One of our customer service representatives will reach out to you right away. Regards, DecorPlanet.com

Hi David, Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. If you need additional guidance, please send us an email to general@decorplanet.com. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. Regards, DecorPlanet.com

Hi Cathy, According to our records, a replacement cabinet was delivered to you on June 29th, 2019. Best, DecorPlanet.com

Hi Mei, thank you for your question. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc.), additional processing time will be added.

Hello Rachelle, As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. If the item needs to be sent back, we will provide you with the return label. Please let us know if there is anything else we can help you with. Regards, DecorPlanet.com

Hello Oswaldo, We apologize for the delayed response. Hector will contact you shortly. Thank you, DecorPlanet.com