Michael Z.

I ordered two expensive vanity faucets. I was supposed to receive a ship date within 24-48 hours. I received no follow-up information. I emailed customer service twice inquiring about my order, and never received a reply back. I called the customer service line and after waiting 30 minutes, I was prompted to leave a callback number( staying on hold was not an option). I never received a callback. I canceled the order through the website and received no follow-up acknowledgment. Meanwhile, my funds are on hold and tied up until Decor Planet cancels the order. Worst purchasing experience I have had in a long time