YKA S.

I am writing here that I just had a terrible experience with decorplanet and I am sorry I have purchased product from them. My item arrived broken and it started not functioning after 5 days as you see on the picture. If the item is defective, they won't give you replacement or accept the return. This past a week and half I had to deal with their customer service and talked to manager yesterday. They put all the responsibilites on customers and they shifted the responsibilities to the manufacture warranty even though I initiated the process within 30 days. They said you reported too late. It is really bad business model. They maybe a little cheaper than other competitors, but buy from the place where it has more reputations and quality of customer service, because you will regret. I am totally regret purchasing from them. You will end up with dispute and despairs. My bathroom construction was already finished, but because the toilet was broken, the project was not completed. Now we have to wait 3 more weeks from manufacture for repairing and rehire our plumber to reinstall the seat.