Like the others, it's been 1 1/2 months, 10-12 phone calls and messages and never spoke with anyone nor got a response, I did finally get a response when i replied to the bill email, just telling me my order wasn't ready yet!! HA, UNBELIEVABLE, spent almost $2000 and still don't have all my faucets and the ones I did receive had 2 inch long heavy duty Staples that went thru both boxes and scratched my $500 pot filler!!!! REALLY???? Terrible terrible company, they shouldn't be in business!!!