DecorPlanet

First off, I found A Toto toilet I liked at Lowes for one of my rental units. It was around $250 so I went online to see if I could find a better price. There is only one place I found that was less expensive than Decor Planet but they had some pretty negative reviews. Decor planet had a price match guarantee so I figured I'd give them a call. I spoke with a sales rep by the name of Robert Young who was extremely pleasant, professional and offered to not only price match the other company but also beat their price by a little bit as well. He took my order over the phone and promptly sent me an email confirmation along with a tracking number a couple of days later. When we received a toilet the bowl appear to have broken in the shipping process. I contacted Robert once again. He apologized and then promptly processed my claim. Things don't always go right with online transactions and this was certainly one of them. I really must point out though that this was in no way the fault of decor planet as the bowl and tank were in two separate boxes packed safely inside of a larger single box. It appears that there might have been too much pressure on one of the tiedown straps during shipping based on the damage done to the bowl. I would highly recommend decor planet and if you can get Robert Young as your sales rep that would be a definite plus.

Great selection, best price, awesome customer service.

I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! Other places said it could take between 3-6 WEEKS!

I've become so accustomed to mediocre customer service that I was so stunned when he called me back to let me know he found my items in stock. I had dismissed his comment that "he'd look into it" as polite talk without follow through... but I was delightfully wrong!:)

Thank you, George L, for showing me that people still care about the customer and providing excellent service. Thank you for saving my bathroom remodel so my family can move back into our home after an unexpected delay due to sheltering-in-place restrictions mid-renovations.

You could've just told me that the item was backordered (like the 4 other companies I called informed me), but instead, you saved my sanity and you helped make a sale for Decor Planet. The icing on the cake was that Decor Planet had the best price. Thanks again, George. :)

We are in the process of converting our house from 1.5 to 2 bathrooms. We worked with Vladimir at the Staten Island location earlier this year to purchase products for phase one of our project. He was very knowledgable about the various products we were looking into and helpful when we made our purchase. The vanity, toilet, shower head and tub shield we bought helped make our guest bathroom look very sleek, like something you would see at a hotel. That's one thing we especially love about Decor Planet - the variety of modern/contemporary bath products is simply amazing. Unfortunately, we did experience some issues with customer service when arranging for pick-up/delivery of our products. However, we got those issues ironed out quickly and efficiently. The "hiccups" we experienced can happen anywhere, and our opinion on DecorPlanet has not wavered. We soon beginning phase 2 of our bathroom renovation, and recently paid another visit to the Staten Island showroom to help solidify our design ideas. We are looking forward to working with James on our second round of product purchases and are very hopeful that we will have a smoother customer service experience this time around. We can't wait for our second bathroom - a master suite! - to become a reality!

I am doing a full bathroom renovation and ordered a number of shower and faucet parts from this company. While the prices are somewhat better than other retailers and manufacturers, you really pay the price in the wait time to receive your order. My first order was not delivered in what I would consider a timely manner at all. The second order, which was only two items, will take just a couple of days shy of 1 full month from order to delivery. They are in NJ, I am in FL, so it's not like I'm on the other side of the globe, or even the country. They do notifiy you with shipping dates, so you know in advance that's going to take FOREVER to get your items. I thought the first time was just a one-off. No... second order even worse and longer delivery time. Next time I will probably just pay the extra at other retailers or manufacturers to have the items shipped within a few days instead of almost a month later. Yes, you can save money if you have PLENTY of time to wait. I'm done with them.

Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. Beats the bog standard home depot/lowes fixtures. However, their service and willingness to stand behind what they sell is awful. We bought a toilet, a vanity, sink, faucet and a shower set. The mirror on the vanity was chipped when it arrived. When I called them, they said can't take responsibility because we didn't call them within 24 hours - the guy was actually pretty rude. They said they'll replace it for $85! The faucet for the sink was also defective - it was leaking. So, I went to their showroom in Brooklyn to get both things replaced. I got the vanity mirror. On the faucet, I heard a long story about how my contractor must not know what he's doing because he broke the seal on the lines going into the faucet. Anyway, he gave me new lines but the same faucet and assured me it will work. Needless to say when i got home it was still leaking. I ended up going to home depot and getting another faucet because I didn't have time for another trip to Brooklyn to get another faulty faucet.

Be very careful of this company. As I said, they do carry stylish stuff but they'll try to get rid of broken/faulty merchandise by sending it to you and then blaming you for it. One small example, the chipped vanity mirror that I returned wasn't thrown away. They mounted it on a display vanity in the showroom, no doubt for it be shipped to another unsuspecting customer.

I purchased 2 toilets and 2 vanities from decor planet. I looked online at different products I was interested in. At the store, the salesman helped us pick out a skirted Toto toilet with a dual flushing system. I like that I can easily decide whether to use 0.8 or 1.6 gallons of water per flush; I like that I'm saving water. The skirted design makes it easier to clean the outside without all the nooks and cranies that dust can rest on.

I like both vanities. One vanity has quiet self closing drawers with ample storage space. The other vanity is a piece of art with its glass counter and bowl. I switched the mirror to a mirror cabinet that has three storage shelves and mirrors everywhere.

When I had an issue with the faucet, the customer service in the store and online were both helpful. They e-mailed me photo instructions how to clear the clog in my faucet. After attempting to fix the faucet on my own without success, customer service offered to send me a replacement faucet even though my faucet is no longer under warranty because they stand behind their products.

I like decor planet for their design and quality of products, their customer service, and helpful salesmen.

We bought two vanities - the Fresca Distinto Modern Bathroom Vanity and the Fresca Bellezza Espresso Modern Bathroom Vanity and we couldn't be more pleased. The delivery was on time and the products are beautiful. All of our guests comment on how nice they look and want to know where we bought them. We have a newly built modern home and they really compliment the look and feel of our place. The quality if very good as well. We have been in our home since January 2011 and they are in good working order. We are very pleased.