DecorPlanet

We ordered a bathroom vanity. When it arrived, the countertop was missing. After dealing with customer service, they agreed to ship the missing piece. When the replacement countertop arrived, it didn't match the sink. When we questioned them about it, they said that's the way it's supposed to be. So now we have a bright white sink, with an off-white countertop.

UPDATE: After I left my initial review here, DecorPlanet.com contacted me regarding the problems I had with our order. It took a lot of phone-tag, and email exchanges, which was a bit frustrating.

The vanity itself is not bad quality. In fact it's really nice. I'm leaving my rating as is for now.

UPDATE #2: DecorPlanet did get finally get in touch with me, and offered to give me a partial refund of the purchase price. It took a while for things to get resolved, but they DID actually do it, which was nice. I'd like to change my rating to 3.5 stars, but since I have to choose between 3 and 4, I'll give them the benefit of the doubt, and give them 4.

1/8/2019: (scroll down for updates)
It is unfortunate but I will never purchase from DecorPlanet.com ever again. My product was shipped damaged and for the last 6-7 months I attempted to call (left many many voice messages) but the phone was never answered and the voice messages were never returned.

I finally used their "live chat" and was able to get a hold of a representative only to be told I waited too long for an exchange. I was informed I had 48 hours after delivery to get an exchange accepted.

I am now fighting with the manufacturer for an exchange.

1/28/2019 Update: Decorplanet has reached out to me and are now working to make everything right! In about 2-3 weeks I should have a replacement! I am feeling very refreshed to make progress!

2/26/2019 update: I have successfully received my exchanged product! Yes it was more than their promised 2-3 weeks but none the less I am very happy that it was settled. Pete Melendrez was the extremely attentive and responsive. He does more for the company than they probably know. My review is now a 4 star. It used to be a 1 star.

Bought a bathroom vanity (Fresca Modello Espresso) - extremely unhappy that the unit I received has a big ugly "FRESCA" name-brand badge on the front outside of the top drawer, which was not shown in any of the online pictures (and still isn't). Called to complain and was told that it is a "variation in materials", so it would be subject to 25% restocking fee plus my cost to ship back. How many pieces of furniture in your house have a name brand badge on the front? Don't buy it unless you are happy advertising in your home for the random Chinese company that manufactured it. It seems the positive reviews I saw occurred before the hood ornament was added. No chance of removing it without damaging the finish (see below).

Quality is less than expected - most of the finish is something shrink-wrapped onto what I assume is particle board underneath.

Wish I had checked this site or other review sites before ordering - it looks like they filter their site reviews to remove the negative ones - I submitted the same text above to their and I doubt you'll ever see it.

I would NEVER purchase a thing from Décor Planet again and I will recommend the same to everyone who will listen. We purchased a sink from Décor Planet that literally exploded (a glass sink - not uncommon we learned for glass sinks!). Décor Planet was not willing to refund us for the value of the sink. They offered us a (yes only one option) replacement sink (probably their cheapest one) of a color that would not fit into our design and they wanted us to pay for shipping! When we asked about other options, they were unwilling to help us out. Again, I would NEVER purchase another thing from Décor Planet. Customer service and poor and they do not support the customer once the sale has been made. I CANNOT EVEN GIVE THEM ONE STAR.

I ordered Ronbow vanity (Ronbow *******-W01 Torino 36" Freestanding Single Bathroom Vanity Base Cabinet in White) in March 2018. I received only sink, top and back splash. Base unit never came. I waited five months and cancelled the base order and purchased another vanity. I could not return the parts according to "return policy" they had. Now after my construction project is over, they would not take the parts back. They are still selling this product but are not willing to give me the credit.
My comments to Decorplanet team:
Take full responsibility that you could not deliver the whole unit in five months time I waited. There is no one looking at these orders to see how customer is suffering. I could have waited another year without them noticing. Why you notice only "return policy" and what customer goes through is not acknowledged. This is a bad business practice. I don't care what return policy states.
These practices should not be encouraged. I would not purchase any product from Decorplanet or Ronbow because they should share this shame as well.

We recently purchased a vanity, a mirror and shower doors from this company. We were told that the vanity would be delivered in four days which was great because we had to go to bathroom. I received a phone call over a week later telling me that the vanity was not coming till almost 4 weeks later. Meanwhile the only reason why I purchased the vanity there is because of the short shipping time. The sales rep guaranteed that I will receive my product within a couple of days and told me he could rush the order if I pay cash. My husband and I left the store to go to the bank and paid in cash to find that none of her items are being delivered till four weeks later. When I called customer service there was nothing that they could do and told me to pick out another vanity that they have in stock and they could deliver that. I was furious I picked out the vanity that I wanted and I was told it was in stock pretty much the sales replied to make a quick sale and when we spoke to him about the issue he was rude and disrespectful to us. I will never use this company again and I'm still on the edge of possibly canceling my order. Buyer beware for this company!

I bought an entire shower set. When I received it I saw that a few pieces were stainless steel. The project had to be put on hold. Now that I was ready to finish the project. I got to the point of installing all the fixtures. One item, the overhead shower head, was a completely different finish. I immediately checked my order, and I did order the correct finish. First, it's incredibly hard to reach anyone for customer service. After 4 days of trying at different times, I did finally reach someone. At that point they let me know that this would likely not be possible that they could exchange for the correct finish (even though they were at fault). The customer service person said I could send pictures and they would see what they could do. I finally got a response and they said they couldn't do anything except they could provide a 18% discount for a new one. Lesson learned- if you order a lot, take the time to check everything. Don't expect that your order will be correct. And don't count on them helping you make it right.