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Meena M.

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  • 1 Helpful Vote
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Experience: Home & Garden

Member since March 2020

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1 Review by Meena

I ordered Ronbow vanity (Ronbow 062836-W01 Torino 36" Freestanding Single Bathroom Vanity Base Cabinet in White ) in March 2018. I received only sink, top and back splash. Base unit never came. I waited five months and cancelled the base order and purchased another vanity. I could not return the parts according to "return policy" they had. Now after my construction project is over, they would not take the parts back. They are still selling this product but are not willing to give me the credit.
My comments to Decorplanet team:
Take full responsibility that you could not deliver the whole unit in five months time I waited. There is no one looking at these orders to see how customer is suffering. I could have waited another year without them noticing. Why you notice only "return policy" and what customer goes through is not acknowledged. This is a bad business practice. I don't care what return policy states.
These practices should not be encouraged. I would not purchase any product from Decorplanet or Ronbow because they should share this shame as well.
DecorPlanet i. – DecorPlanet Rep
We are truly sorry to hear we have been unable to meet your expectations. We took a full responsibility for the delay of your order and were ready to accept the return at no charge to you after you received the item at the end of 2018/beginning of 2019. Unfortunately, after the return had been authorized, we did not hear from you for a year. We are truly sorry but we are not able to take back an item that has been in your possession for over a year.

Best Regards,

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