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Cupshe has a rating of 2.8 stars from 1,141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cupshe most frequently mention return policy, store credit, and full refund problems. Cupshe ranks 60th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer. Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour. Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it. As this is an error on their website listing why should I have to pay to return it. After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation. I'm now offered a voucher to cover the return postage for when I shop again. I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
I love ordering from Cupshe. They have beautiful clothing and swimwear to choose from for very affordable prices. I typically would place an order every month sometimes twice in one month. However, the past few orders I placed the delivery date was really long. I've waited for my packages to arrive for than 14 business days. Especially when I've chose 5 to 7 business days. There often isn't any information available for tracking. Orders sometimes take more than the 14 days which can be very frustrating. I've got a few items in my shopping bag but not sure I wanna wait three weeks for my order.
Hi! I would like to know if you finally received the swimsuits? I ordered for the first time few days ago and they sent me a fedex tracking number that says just the same thing, label created. Im soo nervous
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
Love the bathing suits. Dresses were hit or miss with mostly not fitting. Couldn't figure out how to return them so wasted money.
Dear customer, thanks for taking the time to review us. We are devastated to hear you had such a bad experience with us. We want to tell you that we take customer feedback very seriously.
Firstly, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, our products may not be suitable for everyone.
If you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.
Secondly, we found that your order 7866002 has been returned on November 1st, and you have not contacted customer service since then.
Do you have any other needs? If you have any problems, please feel free to contact us.
We have sent you an email with some solutions. Please check it at your convenience.
Cupshe wishes you happiness every day.
I was disappointed to find out I had to pay to send items back. I should have looked into it more. Their prices can be good, but not when you have to pay to send something back. Also, be sure the item is returnable... not all are.
Tip for consumers:
Check to be sure it is returnable. For returnable items, plan to pay to return it
Products used:
dresses
Dear Angela, thank you for sharing feedback on your experience with Cupshe. We are really sorry to know that our return policy did not meet your expectation. Firstly, as stated on our website, we do not offer any free return service. With that being said, customers are responsible for the return shipping cost. We really appreciate your feedback and our Customer Care team will continue working hard on providing assistance and improving the overall shopping experience for all of our customers. In the meantime, we also offer several different options for return and exchange requests.
Secondly, return and exchange is welcomed within 30 days upon delivery. For sanitary reasons, bracelets, earrings, bags, beach blankets, towels, swimming rings, and floaties are not eligible for returns or exchanges unless there is a quality issue. In addition, items marked as flash and final sales are also not returnable unless there is a quality issue. For more details on our return policy, please visit the “return policy” page on our website.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, and we will do our best to help you. We sincerely wish for your understanding and constant support.
I ordered one swimsuit and though it arrived in a timely manner, it did not fit very well as I am rather large-chested. I corresponded with * and she offered me a coupon for store credit for another free suit and stated that I would not have to return the old suit, which was helpful. However, the second swim suit did not fit my cleavage very well either so I can't wear that one either. All in all, the customer service was excellent but the suits did not fit so I will not be ordering from here again and I am out $25.00.
*Personal information redacted by admin
Sorry to hear that. Each item has its own sizing chart on our site. You can refer to the chart to buy our items. You can also can contact out customer service to consult in the size recommendation. Our agent sent a new email to you. Please carefully check it.
The first time I shopped here I ordered 4 suits and returned 2. The 2 suits I kept are nice and surprisingly good quality for the low price. They had an interesting return policy where I could actually not mail them back the 2 I didn't want, just accept a $5 fee on each and the rest would be refunded. Seemed simple enough.
A couple months later I ordered another bikini and didn't like it. When I went through their return process, their options were totally different and worse for the customer. Now they say you can return it to them for full store credit, but whatever you buy with that credit is not returnable. Or you can accept only a 50% refund and hold on to the suit. For a bathing suit company that seems pretty insane - buying bathing suits without trying them on is tricky business, and returns should be easier. I complained in my response and got a canned reply not addressing any of my concerns, or even apologizing for their change in policy. Super shady.
Basically, the prices are very low so it still might be worth it to buy their suits, just don't expect good things from the return process.
Sorry for your any inconvenience. If you want to accept the full store credit option, you do not need to return the package back. We do offer our customers the full refund and if you choose the full refund, you need to return the package back. Could you please tell us your order number? We do wish help you with your problem.
I asked a simple question and the answer was vague and delayed so I answered the question myself before the staff got back to me with the answer.
Dear Sharon, we are sorry to see that this experience did not meet your expectations.
We promise to respond to every request within 24 hours by email. Please also rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response time. If you don’t mind, we recommend our Chat service to you, customers usually get a response in a few minutes here.
In addition, we apologize that our customer service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your satisfaction is our number one priority.
Lastly, we have sent another email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.
These are the steps I had to take to (successfully) return my Cupshe bathing suits. Each step beyond the first was provided to me an email at a time:
1) Email Cupshe customer service requesting a refund.
2) Specify how and why each suit doesn't fit.
3) Verify that I would like my money back in full rather than 80% of my purchase price in store credit or a 36% refund with no need to return the suits. (FYI, further purchases made with store credit aren't eligible for returns.)
4) Verify that I would like my money back in full rather than 120% store credit with no need to return or keeping all the bathing suits for $5 off each one.
5) Ship the bathing suits to New Jersey within 3-5 days from receiving the instructions to do so. Send the tracking number to Cupshe via email when I mail the package. Also, include a piece of paper in the box that notes my name, my order number, and my email address.
6) Track my own package and notify Cupshe when it arrives so that they can process the refund.
7) Verify that the card ending in XXXX "still works."
I did get my full refund.
The bathing suits were good quality... it's just bathing suit shopping online. Not all of them are going to fit.
Tip for consumers:
Only purchase if you don't care about making returns or if you have a ton of time to follow their detailed process.
Hi Katy,
Sorry for your inconvenience.
These options are in order to give you more choices, saving your time and money.
We will forward your feedback and simplify the return process.
Thanks!
These suits are good quality and come in a timely manner however if you need to return something you ha e to jump through hoops like a monkey in a 3 ring circus. I jave ordered from them for years. I wear a size Large (10/12) have always purchased a Large. This last time I ordered 3 suits and a bottom 1 suit size Large was labeled a. Large but would have fit a 10yr old only and the bottom (separate) I ordered size Large would have fit a 300lb lady. The other 2 suits were as expected. Trying to return the 2 mis sized items has been going on for 2 weeks now and I finally told them today nevermind. It was taking way to much of my brain power to deal with them and their lies. I unfortunately won't order from them again
Tip for consumers:
Don't have to return anything
Products used:
Bathing suits
Dear Customer, thank you for taking the time to give us feedback. Your recognition of the product quality and shipping is greatly appreciated. We regret to know that some of the suits didn't work for you. We are striving to achieve better quality and product performance. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer care team for some advice.
We feel so sorry that the return process did not meet your satisfaction. We usually offer several options for return/exchange, to simplify the return process and meet different demands from our customers. Our customer care team is working hard to help all of our customers solve their problems in a timely manner. We take your feedback seriously and will keep working hard on simplifying the return procedure.
We would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to your as soon as possible. We sincerely wish for your understanding and constant support.
I have good shopping experience with cupshe.com. Their customers care team helped me with an issue with one of the items that didn't fit me. They were quick and helpful and the items arrived timely and were just as described on the website.
Tip for consumers:
https://www.clothingric.com/blog/cupshe-review.html
Hello John S.
Thank you for this comment.
Could you tell me the order number and which part you feel dissatisfied with us?
So that we can redress our errors and will provide a better service and product in future.
Thanks in advance.
After I placed my original review, Cupshe contacted me to let me know that they could refund the cost of the duplicate swimsuit. I returned the swimsuit to their address in NJ and today I received the refund in the credit card I used to buy it. I appreciate this gesture but it's unfortunate that it took so much complaining and finally placing this negative review to have them react. My advice is to just be careful when placing your order. Be sure to create and account to be able to log-in in case you need to revise your order and read carefully their exchange and refund policy.
My original review:
"I ordered 2 bathing suits and when I got the confirmation email I saw that they were sending 2 of one of the models I chose plus the other one and therefore charging me for an extra item. I immediately tried to log into the account I created to review the order and cancel the extra item, but was unable. Their system didn't recognize my email nor the password I had entered. So I chose the "Forgot Your Password" option and entered my email so that I could reset my password and I got "No Account Found With That Email". I then start emailing back and forth with their service people. They told me I hadn't registered, I told them I did, that I had gotten an email from them confirming my registration. Back and forth. No help. Today, finally after 12 days I received the bathing suits, 3 of them as I was afraid, but I'm not going to even bother trying to return it for a refund on an item I did not order. Very disappointed with their service."
Sorry for your any inconvenience. Could you please give us your order number so we can assist you with the return steps.
I received my package promptly, and bathing suits were as pictured. They did not fit, however. The return process isn't the easiest, but CupShe did refund my money once the package was mailed.
Sincerely sorry to hear that.
Our agent replied you. Please carefully check the email.
Have a nice day.
What they don't make clear is that the order will be coming from China. Once it arrives at US facilities, then will the tracker start moving. Also, miscommunication from the company just creates greater confusion, but the company is legitimate.
When inquired about the order, was told the order had been delivered but yet tracking had not moved since label was created. Please provide accurate tracking for order number: *******. This would be greatly appreciated or if possible, to cancel the order and issue an immediate refund. Thank you.
As many people mention, shipping was odd. My tracking number was for fed ex. I got little nervous around day 10 that the tracking number was still showing as non existent on fed ex's site. Contacted Cupshe, unlike other reviews, they responded within an hour with a polite but non helpful e-mail. My package was then delivered on day 11 by UPS. So, not sure where the mix up was but they came.
Now for the suits. They were all what I expected. Cheap. Do you really think you are going to get good quality for this price. Come on. They look like they are supposed to, I didnt find any sewing flaws or anything like that. The material is not good quality and some fit ok, some didn't. I knew this coming into my purchase so I'm not complaining. I also wont be bothering to send anything back. Shoot sell it on facebook or let go and save yourself the hassle.
Most of all, you've read this and all the other reviews. You should not be surprised or have any true complaints on something so cheap to start with. In this life YOU GET WHAT YOU PAY FOR... Have a great day!
It took over a month to deliver. Sizing was perfect! Customer service was great. Quality was not the best for the clothes but the bathing suits it was good. Not sure I would order again due to time it takes to deliver- over a month is ridiculou. S!
Thanks so much for your love for Cupshe products! We looked into your case, your order #2756603 was placed on Jul 22. And according to the FedEx tracking information, your package was delivered on Jul 31. Could you please tell us more your infomation? We do wish help you with your problem.
Like most said, delivery took quite a while... even more than expected tbh but the product was good so if you can wait its worth it I guess!
So... here is my completely honest review of Cupshe. NOT SPONSERED OR INFLUENCED AT ALL BY CUPSHE! I was very skeptical of ordering from Cupshe. The suits were super cute, and the price just seemed too good to be true! But, I went against my gut feeling of, This is a scam! And began shopping in the site. Before I ordered, I made sure to check all of the reviews in each of the suits, and was concerned that most all reviews were very positive. Again, just too good to be true! A lot of the suits on Cupshe seemed very... little material? Very sexy looking! This was not what I was looking for! I wanted a bikini, but I wanted it too be high waisted. I didnt want to cover up completely, but definitely wanted to be modest! Eventually, I ordered three suits. (3 bikinis and 1 one-piece with cutouts) I bit my tongue, entered my credit card information, and placed my order. I selected the option for free shipping (5-7 business days). I was nervous when my credit card status showed that the company had immediately billed me, but there was no progress with shipping my order. The tracking number simply showed the package stuck somewhere in New Jersey. Theree days later, it was STILL stuck. You can imagine my surprise when I checked the status 5 days later, it was STILL not moving! I placed my order on a Sunday, and finally, a full week afternoon I had placed my request, I checked the order status to see that it hadnt yet shipped. At this point, I was expecting to have to cancel the whole thing and battle with my credit card company when I finally got the memo that my package had shipped! So... yes, it took longer than expected. (I got the package about 2.5 weeks after I placed my order) Considering I didnt pay for shipping, it wasnt that bad! I ended up loving 3/4 if the suits! I havent worn them in the water yet but the material seems to be of decent quality! Surprisingly, I highly recommend purchasing from Cupshe!
Sorry for your any inconvenience. We will try our best to improve the customer experience. If anything troubles you, please contact us.
I ordered 5 suits on May 13th, Today is the 21st which is the 7th business day of shipping which in fact Cupshe stated my packages would be here no later than today. They are still not here. At first my tracking number showed me my package was in China the next day it said there was an error. I emailed the site and was told the problem would be fixed it was and my tracking was updated saying my shipment was in LA California. That was on the 17th of May, it is now the 21st and it still says my package is in LA and has not been moved nor updated. Very disappointed if I don't receive a reply by tonight I'm cancelling my order. Amanda, my order number is #*******
After emailing Cupshe through https://cupshe.zendesk.com/ and posting on this sight (Thanks Sitejabber!) I was given a tracking number through UPS, with my updated arrival time and area my package is currently stationed. My package is scheduled through UPS (whom I trust knows that they're doing) and is to arrive by this evening.
Know I know the shipping time said about 5-7 days averaging 6. Today will be the 8th day, which in all truth isn't terrible when it comes to receiving a shipment from China to the US. THOUGH if proper tracking and communication would have been given and updated regularly I would not be posting here!
If Cupshe could do anything to improve it would be to;
1. Provide a legit tracking source!
I was given several links that brought me to a 404 error page and or a dead end that gave me no further info!
Also when I searched through the help resources everything brought me back to that dead end link further being useless.
Also the first tracking number you are given doesn't even state what shipping company your package us being transferred through! ( I have ordered several things from around the country as well as China several times, the number I'm given always states which company it is being shipped through, such as DHL). I found it very sketchy being a first time buyer from Cupshe whom I heard of on Instagram making it even more of a risk of legitimacy in my opinion.
2. Keep customers updated and quit with the "boom season BS". Once my package has been shipped from your warehouse such "boom season" would not affect my shipments arrival time. I deal with shipping and handling as my job and this time of year for shipping is not boom season! Say it were Christmas sure, but no now is not a busy season for shipping unless maybe there happens to be a natural disaster.
I am at this point more pleased with Cupshe, considering the recent communication with Cupshe and newly provided tracking number.
I'm not sure If I'll ever order from the company again, which is sad because I love the suits.
Sorry for your any inconvenienece. We will try our best to improve our shipping service. Thanks so much for your feedback.
I was very pleased with this item, its of good quality and very warm
And at a very good price. I would recommend this to anyone.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Carla, we are very appreciative of your recognition of our products. This is incredibly helpful and we would like to make things right. However, we are sorry to see that this experience did not meet your expectations.
Firstly, we have reviewed your last 3 orders, which are placed in September and October. And you choose Standard Shipping which costs 10-15 Business Days for all 3 orders instead of 5-7 Business Days as you mentioned. Meanwhile, all of the 3 orders were delivered on time. Please kindly note that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
Secondly, since your previous orders were shipped out from oversea warehouses, the tracking information will not be updated until they arrived in your country. It still takes a few days for the shipper to update the tracking status online. Therefore, you may unable to track the parcel at that time. Anyway, the shipping time frame is valid regardless of the tracking site updates and availability.
Besides, we have optimized the logistics. There are 2 kinds of shipping methods from our website now: Expedited Shipping(5-7 Business Days) and Express Shipping(3-5 Business Days), both of them won't take longer than before.
Lastly, we have sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.