• Cupshe

Cupshe

Overview

Cupshe has a rating of 3.17 stars from 1,141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 45th among Women's Clothing sites.

  • Service
    128
  • Value
    123
  • Shipping
    126
  • Returns
    112
  • Quality
    122

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 42.1%
Positive
8
Neutral
0
Negative
11
48
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was informative, quick and helpful.
  • I love the unique bathing suits offered for every body type.

Critical highlights

  • They do not respond to emails and there is no phone number to contact.
  • Every day I get an email with a different coupon code, but no return address.
How would you rate Cupshe?
Top Positive Review

“Summer Vacation!”

Jessica B.
3/11/24

I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!

Top Critical Review

“Frustrating experience”

Julie R.
2/13/24

Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer. Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour. Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it. As this is an error on their website listing why should I have to pay to return it. After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation. I'm now offered a voucher to cover the return postage for when I shop again. I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.

Reviews (1,141)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (448) bathing suits (223) return process (38) phone number (22) return address (9) return policy (81) store credit (53)
Thumbnail of user julienicola
2 reviews
1 helpful vote
February 13th, 2024

Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer.
Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour.

Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it.
As this is an error on their website listing why should I have to pay to return it.
After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation.
I'm now offered a voucher to cover the return postage for when I shop again.
I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Julie R., we wanted to reach out to inform you that our relevant department has been diligently working to address and resolve the color discrepancy issue you experienced with your recent purchase.

We understand the importance of ensuring that our products meet your expectations, and we sincerely apologize for any inconvenience caused by this matter. As a gesture of goodwill and appreciation for your patience and understanding, we have processed a full refund for your order. Additionally, we have also issued a coupon as compensation for the inconvenience you have faced. The refund amount has been credited back to the original payment method used for the purchase, and the coupon has been sent to your registered email address.

We want to express our gratitude for your continued support and understanding throughout this process. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.

Thumbnail of user kerriem82
1 review
0 helpful votes
March 20th, 2024

I ordered 4 weeks ago new clothes for my holiday, after 2 weeks I started chasing the order, yesterday I received an email saying they would get back to me in 2-3 days ( I am already on holiday!). No refund and no order

Tip for consumers:
Unreliable, customer service is extremely poor

Service
Shipping
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Kerrie, we are sorry to see that this experience did not meet your expectations.

Regarding the shipping time, we understand that it can be frustrating when orders take longer than expected to arrive. Please be kindly noted that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.

Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.

Thumbnail of user jessicab3661
1 review
0 helpful votes
March 11th, 2024

I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!

Thumbnail of user jamiej524
1 review
1 helpful vote
October 1st, 2023

POOR customer service. They don't reply to contact forms (2x over 2 weeks). AND ignored my requests to unsubscribe 4-5x. I used the link at the bottom of the email and waited a week between each request. Even if it takes longer than the standard 10 business days. It would be nice if they replied to my 2 app contact forms to let me know 35+ days is the norm. They have bit off more than they can chew or don't care. It's not worth the 3 emails they send a day and lack of confidence I have in the company to order again. It's too bad.

Tip for consumers:
Don’t subscribe to emails. Don’t dry anything. It won’t fit again. Order a size up.

Products used:
30% of what I ordered. Swimsuits and cover ups.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Jamie, we apologize for any inconvenience you've experienced with our email subscriptions, and we appreciate your patience while we address this issue. Your feedback is essential to us, and we are taking immediate steps to resolve your concerns.

Regarding your request to unsubscribe, we'd like to clarify the process. In our promotional emails, there is a function button that allows you to unsubscribe, which can be found at the bottom of the email where you can find the unsubscribe button. We understand that this process can sometimes be overlooked, and we apologize for any confusion. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you have raised. Please be assured that we will take the necessary steps to resolve these issues and prevent similar incidents from occurring in the future.

To solve your problem, we have sent you a message to ask for more information, please kindly check it later. Looking forward to your reply.

Thumbnail of user michellet458
1 review
0 helpful votes
March 12th, 2020

Couldn't be happier! Needed to exchange 3 bathing suits and it was handled in a timely manner. I received 130% rebate to purchase 3 new bathing suits that fit! The response time and professionalism was perfect!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Michelle, thank you for taking the time to leave us a review, we really appreciate it. We promise that every request from our customers will be responded within 24 hours. It is glad to know we hit the mark for you. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Corresponding operation will be made once our agents get your request. We look forward to being of service to you again in the future.

Thumbnail of user gloriaa455
0 reviews
0 helpful votes
June 24th, 2022

I bought 5 bikinis with different tops and some of the tops did not fit, they were smaller than my regular size, it probably depend on the style. Material and colors were very good. I call customer service which gave me the option of replace them for free and keep the smaller ones. If I choose to return them I had to pay for the mail fees. So, I kept the smaller ones, and received the new ones without any cost. I was impressed. Will buy again for sure!

Service
Value
Shipping
Returns
Quality
Thumbnail of user christyl88
1 review
0 helpful votes
May 1st, 2020
Verified purchase

Every swimsuit I've bought has been beautiful and true to size. Great quality, colors and prints!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Christy, thank you for your feedback and your lovely words about our swimsuits. All of our products follow strict quality checks and the size chart is based on accurate measurements of average women's bodies. In addition, we do dedicate to provide more variety of designs of our suits to meet our customers' satisfaction. Glad to know we hit the mark for you. Come back and see us soon.

Thumbnail of user acwilkins92
1 review
0 helpful votes
July 23rd, 2023

Cupshe has so many cute swim suit and clothing options available, even for a bigger gal like me. I usually dread swimsuit shopping, but by some miracle everything I picked fit great. Their delivery times were really fast, I got all my stuff in less than a week after ordering it, just in time for my beach vacation. Their customer service was great too. I had accidentally ordered the wrong size of one item but after emailing about it they were able to correct that, and their response time was very quick. Very happy with my Cupshe experience!

Products used:
Sun dress and swim wear

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurieg134
1 review
0 helpful votes
July 8th, 2020

I absolutely love this site! I have ordered three suits. Shipping is super fast. I am a rather chesty lady and 2 of the suits fit really well, some cleavage but that is to be expected. 1 suit had to be returned. Customer service was on point and very helpful! Highly recommend

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Laurie, your recognition for our products, logistics and customer service are greatly appreciated. Shipping carriers does perform out of our expectation sometimes and we are also working hard to ensure every customer get packages within promised time limitation. However, we are sincerely sorry that one of the products doesn't work for you. Cupshe always strive to make our swimsuits have more options in styles and designs. And our design department also work hard to meet customers' demands. In addition, we are glad to hear that our customer service was to the level as you expect on this occasion. We're always keep improving our service. Come back and see us soon. Cheers!

Thumbnail of user leslies832
2 reviews
0 helpful votes
June 5th, 2022
Verified purchase

Fit information posted on the website was 100% WRONG! Models supposedly had 23" waists & 36" busts: mine are 30" and 40", so i ordered 1 size larger than they were supposedly wearing. Every item was WAAAYYY too big for me. I feel very deceived and will never order from them again. Quality was ok, but colors received were quite different than pictured on the website. All around, a very bad purchase.

Tip for consumers:
Do not order from them unless you are able to throw away money and not feel badly about it.

Products used:
None. Deceptive site. I should have known better.

Service
Value
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Leslie, we appreciate that you bring this to our attention and we are glad to hear that you are satisfied with the quality of our products. Please be assured that all our products go through strict quality control and we are continuously improving in ways to our customer's needs.
However, we feel regret that our products don't work for you. Please kindly note that most of our products are true to size. In order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice.
Besides, there will be a few differences due to light when shooting, but our design department will adjust the color balance to make it as consistent as the picture. Meanwhile, return or exchange is welcomed within 30 days after delivery. Please contact us for help if you have any issues with your order.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.

Thumbnail of user adrianaz14
1 review
0 helpful votes
January 6th, 2021
Verified purchase

Cupshe is super reliable and its products are high quality.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Adriana, thank you for taking the time to leave us a review, we really appreciate it. Please be assured that all our products go through strict quality control and we are continuously improving in ways to our customer's needs. Customer satisfaction is our top priority and we are happy that we were able to achieve that. We look forward to serving you again soon!

Thumbnail of user majw6
1 review
0 helpful votes
March 26th, 2024

The sizing of their swimsuits are very much off. I wasted money ordering a multitude of items because they were cheap and they were all too small. Fix this!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, we are sorry to see that this experience did not meet your expectations.

Most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.

Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.

Thumbnail of user triciar43
1 review
1 helpful vote
January 27th, 2020

Ordered 2x from Cupshe and both times really satisfied with my choices and the quality of the bathing suits! I also ordered a dress that was too small, but customer service responded back and provided several different return/refund options! Will order again!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Tricia, we are glad to know that you are satisfied with our products and our customer service has been of great help to you! To meet different demands from our customers and simplify the return process, Cupshe offers several options for return or exchange. Gladly to know that works. We will keep working hard to improve our products and maintain the good quality of them. It was our pleasure to help you and we look forward to seeing you again soon!

Thumbnail of user dianad1302
1 review
2 helpful votes
May 5th, 2023

This bathing suit is gorgeous! Excellent quality. Shipping took about 5 days. It is cut a little high in back on the bottom which was fine when I was 25 but not so fine now. Reluctantly I was going to return it because of that. Their return policy is very generous: return for a full refund but I pay the return shipping OR return and receive a 130% credit for another purchase OR keep the suit and receive a 70% refund. I went with the last option and am going to try to "pull down" and sew a new seam so it covers my butt a little better. Would not hesitate to buy from Cupshe again!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Diana, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. However, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submitted your feedback to our related departments. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Secondly, Cupshe aims to provide customers with products of high-quality and affordable prices. We take every single customer seriously and are committed to providing them with products of a better cost performance.
Next, We are also working hard to ensure every customer get packages within promised time limitation.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.

Thumbnail of user stephaniep1647
1 review
4 helpful votes
February 18th, 2023
Verified purchase

Paid extra for Express Shipping for 3-5 days. Arrived 3 1/2 weeks later. One bathing suit did not fit. Tried to return it. Said non returnable when it wasn't. Spent 30 mins on phone with chat. Demanded "evidence" of of my order when she had it in the system. Had to email them my confirmation email saying it was returnable. Took 30 mins. Would not credit me for shipping.And I had to pay for it to be returned. The bathing suits are poor quality and very very tiny.

Tip for consumers:
Don't buy from here.

Products used:
I kept the pullover.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Stephanie, thank you for bringing this matter to our attention.
Firstly, we are sorry that the logistics didn't meet your satisfaction. These days, processing and delivery times are more unpredictable as we and our shipping partners face various challenges that stem from external factors beyond our control. Your feedback means a lot to us and we will definitely optimize our logistics team to offer all customers a better experience in the future.
Secondly, we take the quality of our garments very seriously, besides, in order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department is working hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. We will also input a lot to provide all Cupshe customers of suits with a better performance.
Thirdly, we are sorry that it took a long time for you the return. We have different promotions periodically, items marked as final sale are not eligible for returns or exchanges and will not be refunded as stated on our website. Those products are constantly changing so there may exists some misunderstandings during this process.
Next, according to our return policy, we don't offer free return service currently. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.

Thumbnail of user susanam48
1 review
0 helpful votes
July 27th, 2020

Agent was very nice and helpful. Took care of the issue I had with a defective swimsuit. Have purchased suit previously. Love their swimsuits. Will continue purchasing their swimsuits. Unlike some of their competitors their customer service area responds back with 24 hours.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Susana, thank you for posting this review, which gives us another opportunity to address this issue. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. You can also contact us on Livechat if you prefer. Moreover, we are sorry that your order arrived damaged. Our quality control team inspects each product but this one may have slipped through the cracks. In order to reflect to the relevant department for improvements, we still need other information. Could you please check the email we sent to you? Thanks for your understanding.

Thumbnail of user amd18
1 review
5 helpful votes
May 15th, 2023

The clothes are cheap. They are made for short people or people who don't mind dresses showing their bums. When you return your items you have to pay money on each item so you work get the full refund of each items. You also need to pay a 15 dollar fee for a shipping label. It's ridiculous. No one else does this. Garbage brand. Garbage clothes.

Products used:
Out of 300 dollars worth of clothing I kept 1 dress and 1 bathing suit

Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster.
Firstly, it's a great pity that our product's quality with the material did not meet your expectations.
Our suits are meant to last through long-term wear and tear, and you should not have to experience these quality issues with your swimsuit.
We have been working hard to provide higher-quality products so many years.
If the item has a quality issue with the material, we need a photo to verify the problem and offer the best solutions for you.
Secondly, since the design department considers customers of different body types and styles, we offer products for every body type and preference, so you can have multiple choices.
We offer adjustable shoulder straps or strappy swimsuits and dresses for tall people, we also have a full bottom section on our website and app, where you can find the most suitable products for you.
Thirdly, the return shipping fee is charged by your local post office and decided on the weight and height of your parcel. As you know, it is stated on our website that we don't offer free returns at present. Then we will forward it to the logistics providers in the future to optimize this problem.
In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from.
We would try our best to optimize the procedure and continue to work on improving the overall shopping experience for all of our customers.
In order to save your request more quickly, we have sent you a message inviting you to fill in your order information for our follow-up communication.
Cupshe wishes you happiness every day.
Kindly check and respond once you received it.

Thumbnail of user caroll523
1 review
0 helpful votes
April 25th, 2020

I ordered an xs swimsuit for my daughter. We were sent an XXL instead. The exchange process was easy and Alice was wonderful to work with. She responded promptly to my emails. Will definitely order from them again!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Carol, we are happy to hear that you are satisfied with our exchange process and our customer service! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Meanwhile, we promise that every request from our customers will be responded within 24 hours, we’ll keep working hard to offer the best service to all Cupshe customers. Glad to know we hit the mark for you. Come back and see us soon.

Thumbnail of user kayzha.marie
1 review
6 helpful votes
July 20th, 2023

I received items that didn't fit so naturally I excepted the 130% store credit. I used this to purchase new items in the hopes they would work for me but none of them did. I went to do a return and they would only refund me for the amount I paid out of pocket in addition to my old credit. So it was 130% not worth it and the suits are just basic Chinese crap. Cute styles but not worth the $200 I lost in purchasing them. I will look somewhere else next time. If you don't know if they will fit, and don't want to lose money, don't buy from here.

Tip for consumers:
Return policy is aweful

Products used:
Swimsuits, Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Kayzha, We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased using the coupon. We understand that receiving items that do not fit can be frustrating. Our intention with offering coupons is to provide an alternative option to simplify and lessen the hassle of return processes, as we do not offer a free return service. However, we acknowledge that this coupon did not prove to be as advantageous as anticipated when you used it to purchase new items.

Regarding your recent attempt to return the items, we apologize for any confusion or misunderstanding regarding the refund process. We want to clarify that the coupon offered for returns is not a store credit. Instead, it is used to offset the total purchase amount towards your next order and is valid for one-time use. As a result, the amount offset by the coupon is not refundable, potentially leading to a difference from the total amount you paid for the returned item. We understand the importance of transparency and clarity in our policies and will review our return and refund procedures to ensure a more straightforward and customer-friendly approach.

We value your feedback concerning the quality and value of the items. Your comments are taken seriously, and we will reevaluate the products we offer to ensure they meet the standards of quality and value expected by our customers. Our team is actively working to find a suitable resolution for your situation, and we have sent you an email with some potential solutions in our most sincere effort to make amends and address your concerns. Thank you for sharing your feedback with us, and we apologize once again for any inconvenience caused. We genuinely appreciate your support and are committed to improving our services and product offerings based on your valuable input. We hope to hear back from you.

Thumbnail of user sherylf96
1 review
0 helpful votes
May 5th, 2023

The swimsuit was and looked great, friends loved it so passed on "CUPSHE" so they could browse through and make their minds up to purchase themselves.
The 2 pairs of trousers were amazing, beautiful material, fantastic designs, shape and length. An absolute joy to wear and again many comments and admiration.

Products used:
Swimsuit
Trousers

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Sneryl, many thanks for your recognition of our suits. We do dedicate ourselves to provide all Cupshe customers with products of a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.

Thumbnail of user carlaf144
2 reviews
2 helpful votes
February 16th, 2023
Verified purchase

I love ordering from Cupshe. They have beautiful clothing and swimwear to choose from for very affordable prices. I typically would place an order every month sometimes twice in one month. However, the past few orders I placed the delivery date was really long. I've waited for my packages to arrive for than 14 business days. Especially when I've chose 5 to 7 business days. There often isn't any information available for tracking. Orders sometimes take more than the 14 days which can be very frustrating. I've got a few items in my shopping bag but not sure I wanna wait three weeks for my order.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Carla, we are very appreciative of your recognition of our products. This is incredibly helpful and we would like to make things right. However, we are sorry to see that this experience did not meet your expectations.
Firstly, we have reviewed your last 3 orders, which are placed in September and October. And you choose Standard Shipping which costs 10-15 Business Days for all 3 orders instead of 5-7 Business Days as you mentioned. Meanwhile, all of the 3 orders were delivered on time. Please kindly note that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
Secondly, since your previous orders were shipped out from oversea warehouses, the tracking information will not be updated until they arrived in your country. It still takes a few days for the shipper to update the tracking status online. Therefore, you may unable to track the parcel at that time. Anyway, the shipping time frame is valid regardless of the tracking site updates and availability.
Besides, we have optimized the logistics. There are 2 kinds of shipping methods from our website now: Expedited Shipping(5-7 Business Days) and Express Shipping(3-5 Business Days), both of them won't take longer than before.
Lastly, we have sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.

Thumbnail of user jenniferl855
1 review
14 helpful votes
March 11th, 2020

Cupshe should not be permitted to operate as an online retail store! I ordered 4 dresses and needed to return all of them because I either did not like the fit, cut, or feel of the fabric. After sending multiple emails asking about initiating the return process, I only received emails stating I needed to provide both return shipping label numbers and a photo of the shipping invoice. I did not receive an invoice in my package. I attempted to tell them numerous times via email(which is the only way to contact them since they do not have a phone number). I asked if I would get a full refund even though I did not receive a shipping invoice and I did not get an answer. In the end, I listed the dresses for sale to try to recoup some of my money because I had a feeling that had I sent the dresses back, I would not have received a dime in return and they wouldve re-sold the dresses! DO NOT BUY FROM CUPSHE!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Jennifer, we sincerely apologize for any confusion or disappointment regarding our return policy and process. After checking your issue, we are sorry for the misunderstanding brought. Kindly note that we don’t provide return label or the paper invoices at present and will work hard to make them available in the future. Actually our customer service asked for the tracking number of the return package you send to us and a photo of its receipt, not the information of original package we sent to you. Because there were quantities packages returned back to our warehouse, only with the specific information can we find customers' returned packages. The refund will be processed immediately after receiving the necessary information. We apologize for that we didn't explain the policy properly. Meanwhile, we also sent an email to you with the detailed explanation, please check it later and let us know your opinion. There is no phone service at present, but our team are striving to make it available in the future. Hope to get your understanding.

Thumbnail of user elizabethg674
1 review
0 helpful votes
July 15th, 2020
Verified purchase

Arrived very quickly and the bating suits are beautiful. Sizing is correct too. Would definitely buy from them again

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Elizabeth Galli, your recognition for our swimsuit and logistics are greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team and we are also working hard to ensure every customer get packages within promised time limitation. We’ll keep working hard and live up to your expectation. Come back and see us soon.

Thumbnail of user joleenp4
1 review
2 helpful votes
January 6th, 2021

Good for you if you have a good experiences if not you will end up with 100's of us that have had the absolute worst experience. They talk a good game but it's all smoke and mirrors. IF you get your subpar quality products your lucky and if you need to return-well good luck. They will try to put a positive spin on all the bad reviews but blame their customers. Your better off with Venus or Zappos. I will not go into details of my 3 week ordeal but trust me you will want to go elsewhere. My unworn product will be brought to goodwill tomorrow for others to enjoy as it brings me no joy to own anything from this company. I'll eat the investment. That's how bad this company is to deal with.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Joleen, thank you for bringing this matter to our attention. We found that our customer service has already made the full refund of your order. We are sorry for this inconvenience and empathize with your frustration. Firstly, please accept our sincere apology due to logistics. To meet your satisfaction and expectation, our team has been trying our best to build up a very convenient service experience. But unfortunately, USPS is experiencing unprecedented volume increases of the packages and limited employee availability due to the impacts of the holiday season and COVID-19. Under this circumstance, your order was influenced and delayed. We sincerely apologize for the logistics didn't work as excepted. But please rest assured that your parcel was on the way to you. So in order to ease your concern, our customer service offered some compensation for you. However, it seemed you were not interested in them. Secondly, we found that you received your parcel when you came back from your vacation and you didn’t want your parcel anymore. We also agreed to cover the shipping fee for return. So except for making a full refund of your order, we need to ask for your PayPal account to transfer the shipping fee. Sorry for the trouble made. Thirdly, we are also sorry that our products cannot meet your expectation. We have submitted your feedback to our related departments and will optimize our products. We also always looking at ways to ensure a great customer experience and minimize any discomfort as much as possible. Your feedback allows us to prevent such errors in the future. Thank you for your understanding and patience.

Thumbnail of user juliew1561
1 review
0 helpful votes
April 27th, 2023

I have ordered twice from Cupshe. On both occasions, my order was processed quickly, I was kept informed and the items arrived quickly.
Unfortunately, I had to return 2 items from my first order, but that turned out to be simple. I did not like being charged for return postage, but who would? I would probably think twice about ordering from Cupshe again though simply in case I had to return anything.
Overall though - a good experience. Sizing is very different to other sites so do make sure you understand the sizes used

Products used:
Swimming costume and a beach cover-up

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Julie, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process.
Secondly, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Next, the size chart is based on accurate measurements of most women bodies. You can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.

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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.

Company Representative

Thumbnail of user mikez23
Amanda D.
Manager
Typically responds within 3 days

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