I purchased 7 swimsuits from cupshe after pondering several times wether or not to go ahead after having a few bad experiences on line buying clothes etc. The sizes I chose varied from 16/18. I have recently lost weight and I'm a pear shape. I wanted to look nice on the beach and feel good in some pretty costumes. Cupshe did not disappoint, well made and fitted beautifully, I kept three and I am over the moon with them. The returns system were swift and pain free and my refund was in my bank within 3 days, thankyou cupshe, and I have recommended you to friends and family, I will definitely use this site again. Thankyou.
Iv bought 5 swim suits from cupshe. It's true to size. Great fabric with big strong zips. I'm in New Zealand and package arrived within 8 days as said. Great customer support. Hard to find good quality stuff now days so this site was a win. I won't shop swim suits anywhere else now. Big size range too. Highly recommend.
Dear Elly, your recognition of our products and logistics is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon.
Ordered 11 bathing suits in hopes that some fit because they advertise that they have an easy return policy. I have been emailing them since April 7 and still no response. Do not order from here unless you dont plan to return!
So sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
I ordered on March 4th. It's been over 20 days and the status of my order has not budged from "Label created" on FedEx. I emailed Cupshe about this and they have not responded to me. If Cupshe is still not going to make things right by not delivering the order, I cannot wait to get my money back by filing a claim with my bank.
Here are Cupshe's and FedEx's order-tracking pages. Note how they differ from each other -- literally not on the same page in terms of delivery. I think it's a no-brainer to trust FedEx's information more.
Even with the success stories out there with Cupshe, better safe than sorry and don't support the company at all.
We do apologize for your inconvenience.
Your original order was lost. We had arranged to resend the package to you.
Now the package delivered to you.
So sorry for the delay and trouble again.
Let me just start by saying I practically LIVE in a bikini, and this site is one of the only I will buy from. I'm obsessed with them. Awhile ago, I was on a huge suit spree and bought (literally) 16 bathing suits from Cupshe! I'm not kidding when I say they are legit! I get people are upset when they can't do returns on suits that are on sale, however. When something didn't fit me (which was only once), I would just re gift it to someone smaller than me. Because an $8 bathing suit doesn't mean that much to me if that's simply their policy, I understand. You rock CupShe!
Dear customer,
It is an honour for us to receive your positive review on the beautiful design of Cupshe Swimwear.
We are very pleased that you enjoyed Cupshe products and service.
Everyone at Cupshe feels very proud for such a wonderful comment!
Customer priceless comments have always spurred us to ceaselessly improve our service quality.
Thank you for your fabulous review, we hope to see you here again soon.
Best regards.
Cupshe Customer Team
Super fast shipping, very affordable, absolutely loved both of my bathing suits, great quality and above everything else, amazing customer service.
This was my first order with Cupshe and I will definitely be a returning customer.
Dear Kristy, thank you for your great review and support. It’s glad to know that you love our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
I just received my order today- the suits are nice looking but unfortunately do not fit right. I was able to make one of the suits work, so I will keep that one.
My order number is #*******
I emailed and included all possible information, including front and back photos of each suit. I am hoping to hear back ASAP so I can send out tomorrow and get full refund for the suits I am returning.
Since I just received the suits today, they obviously have never been worn, are in perfect condition, and all pieces intact - the size just doesn't work. As stated below, their site says, the following: Easy to initiate a refund or exchange in 30 days after delivery.
I PRAY this is the case! Can someone from Cupshe get back to me tonight about tracking info so I can mail out by tomorrow? Thank you so much!
Sincerely sorry to hear that.
Our agent replied you via email. Please carefully check it.
Looking forward to your reply soon.
I ordered 2 swimsuits which were a perfect fit. I ordered large, am 5'3" weigh 160 lbs. And wear a 40 c or 38 D bra. The online agent helped me with sizing. Colors are great, suits are cute. So happy!
Dear Carole, we are so very happy to know that the swimsuits fit you well and you enjoyed your recent purchase! Happy Customers are the most important thing to us! Please try the "true fit" function on each product page. Meanwhile, you can also send a request to our customer service when you’re not sure about the size. We’d be more than glad to offer customized suggestions. We look forward to being of service to you again in the future.
Fast shipping - tracking number available so I could see where my parcel was.
Good quality items - swimwear was true to size.
Pictures were accurate.
The clasp on one pair didn't work, however, they fit perfectly and the design was lovely -it was easier and cheaper to purchase a replacement clasp.
They have a range of return/ refund options available, which is rare for swimwear.
Overall, will gladly purchase from CupShe again!
Dear customer, we appreciate your kind words. Glad to know we were quick to deliver and everything turned out well for you. As a company aiming to offer the best products and service to all Cupshe customers, we’ll keep working hard to make improvement. Looking forward to being of service to you again in the future!
The swimsuits seem to be decent quality, but I needed to exchange for a smaller size and they denied my exchange due their ridiculous return policy. Make sure you're counting down the days since your package was delivered as they will NOT accommodate exchanges even ONE day past their deadline. I am now stuck with three swimsuits that are too big and am out all of my money. Will be taking my business elsewhere.
Hi, Mandie. Sincerely sorry that we can not fulfill your request since it's out of the 21-day return window, as stated in our website https://www.cupshe.com/pages/return-policy. Please kindly issue the request within the timeframe next time or give us an inquiry to check the details in advance. Many thanks!
Number one, I live their bathing suits. They are thick, durable, extremely comfortable, and I'm not sure how they are so cheap, but you can't beat the prices! It can be hard to find the right size and CupShe makes returns really easy. So easy, in fact, that I didn't even have to return it, but they gave me a coupon code to order a new size. Customer service was fast, polite, and made the experience painless. I will definitely keep ordering from them and highly recommend!
Hi, Olivia! Many thanks for your recognition of our suits and service. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated. Come back and see us soon. Cheers!
Suits are cheap, and customer service does not respond to emails. There is no way to reach them. I even tried the "chat" feature under contact us. I have been trying for 2 weeks to get a response regarding a return.
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
Great service, quick delivery, even better pricing and being a more curvy girl I am always anxious about buying online, but seeing as you go to xxl I have it a whirl. I bought an xl it fits me perfect and products are true to size! Will buy again :)
Dear customer,
It is an honour for us to receive your positive review on the prompt delivery and beautiful design of Cupshe Swimwear.
Customer priceless comments have always spurred us to ceaselessly improve our service quality.
Thank you for your fabulous review, we hope to see you here again soon.
Best regards.
Cupshe Customer Team
I ordered 2 swimsuits. They came in about a 1 week, maybe a week and a half. The swimsuits were good quality. I wish one of them had adjustable arm straps but it fits well enough without. Looking at other peoples reviews definitely helped me make the right size choice.
Products came exactly as shown, quick delivery, good quality.
2 of 3 didn't fit as I liked-excellent, courteous and prompt customer service for return, with several options for return.
Will certainly order from Cupshe again!
Hi, Christina! Thanks a lot for your recognition and support. It’s our honor to have your recommendation. We’re working hard to ensure every customer get packages within promised time limitation and live up to your expectation. Glad to know we hit the mark for you. Come back and see us soon. :)
It's truly amazing that they have every fashion piece that you could imagine. Items are well made, they're safely packed and they look perfect on you. Everything has different sizes to choose from, many cool colors. Payment is quick, no problems with that. You can track your order and Cupshe.com even send you links to it. I love Cupshe.com very much and I recommend it to all my friends and family. Almost always all their service and posting is simple and fast, along with this their products are of nice quality and not super pricey!
I've purchased 3 different swimmers over the past month and loved them all. One bikini was a little too big and the exchange process was seamless.
Won't bother shopping anywhere else as I'm now hooked.
Dear Tracey, thank you very much for giving Cupshe 5 stars review. We are thrilled that you love our products. Meeting or exceeding our customers’ expectations is our ultimate goal. Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Some swimsuits would have a different fit for different body shapes. To simplify the return/exchange process, we usually provide several options. Glad to know that you are satisfied with the exchange process. Looking forward to seeing you again soon!
Purchased two swimsuits and loved them both. One of them didn't fit very well but I just wanted to exchange it for a bigger size. Reached out to customer service and they provided great service and made the exchanging process fairly easy. Will definitely buy more swimsuits. Thank you!
Hi，Bran F. Really glad to know you love Cupshe swimsuits. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
Great quality product. I have multiple pairs of swimmers from this site. I did however get a pair of bikinis that didn't quite fit, and wow was the refund/credit/exchange process super easy and generous. I'm a huge cup she fan.
Dear Melanie, so glad to know that you like Cupshe swimsuits! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works.
I ordered 6 swimming suits and all of the bottoms were too small. I'm not a big girl, but the bottoms barley covered my my booty crack. I had checked the return policy prior to purchasing and it turns out their policy posted on their website isn't accurate. They don't a full refund... 45-75% back plus you have to pay $26 for shipping alone.
I do not recommend this website and think they are not upfront about the way they conduct business. Definitely disappointed.
Dear customer, sincerely apologize for your inconvenience.
If you return the items, we will offer you a full refund.
Could you tell us your order number? Our agent will contact with you.
Kindly email us in case of any queries. Any further questions, please let us know.
Overview
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sally, thanks for placing your trust in us. We are thrilled that you found nice suits at Cupshe. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the suits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner. It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.