I too am in this SAME situation!
This site is TERRIBLE!! I placed an order on 3/1, they say it was delivered with no legitimate tracking info., and you cant comtact them except through email, and they will not refund my money. Keep offering me a coupon for 100% of the product to re-order, so I dont have to return. Im not sure how Im supposed to return something I didnt receive? I dont want to re-order, they have my order number and know what I ordered, if they are a legit company they would just re-ship me what I ordered. Seems like a scam to me!! I will be disputing the charge with my credit card!