Your suits are adorable, but I have read so many bad reviews about your customer service and return policy. Some were just recent. Is it true you only give a percentage of a refund if the item is returned?

asked by Heather H. on 4/27/17

6 Answers
Thumbnail of user mikez23

Hi, as long as the items you want to return accord with our return policy, you can get a full refund.

Helpful  (7)
Thumbnail of user malloryw5

DO NOT LISTEN TO MIKE Z. HE IS FULL OF LIES! I never even got my suits (this company is a SCAM). When I told them I wanted a refund since I never recieved my $60 order, I was told I could only get up to a 50% refund. UMMMM, NOT ACCEPTABLE! Spend a little more and shop somewhere reputable. DO NOT FALL INTO THEIR SCAM!

Helpful  (4)
Thumbnail of user carleem2

Lol no you don't get a full refund. I tried to return 4 swim suits that were about $20 a piece and I was given the option of either $60 in store credit (hysterical because I'm never buying anything from them again) or $40 in actual money, and I could keep the items that didn't fit me. I asked why actually returning the items and receiving a full refund wasn't an option, even offered to pay shipping, and their formerly prompt responses stopped entirely. Really stellar customer service Cupshe.

Helpful  (2)
Thumbnail of user jenniferf245

I ordered 3 suits for $110. They took my money right away but I never received my order. Every time I ask they just say it shipped but theres no tracking information what so ever. Theres cute bathing suits from legitimate companies, dont waste your time. Better to spend a little more to ensure you actually receive your items then to order cheaper suits and they never arrive.

Helpful  (1)
Thumbnail of user ericad46

NO you do NOT get a full refund!

Helpful  (1)
Thumbnail of user anniev19

Thanks for your comments and feedback. I Will never order from them.

Helpful  (1)

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