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Cupshe has a rating of 2.8 stars from 1,141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cupshe most frequently mention return policy, store credit, and full refund problems. Cupshe ranks 60th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer. Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour. Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it. As this is an error on their website listing why should I have to pay to return it. After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation. I'm now offered a voucher to cover the return postage for when I shop again. I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer.
Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour.
Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it.
As this is an error on their website listing why should I have to pay to return it.
After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation.
I'm now offered a voucher to cover the return postage for when I shop again.
I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
POOR customer service. They don't reply to contact forms (2x over 2 weeks). AND ignored my requests to unsubscribe 4-5x. I used the link at the bottom of the email and waited a week between each request. Even if it takes longer than the standard 10 business days. It would be nice if they replied to my 2 app contact forms to let me know 35+ days is the norm. They have bit off more than they can chew or don't care. It's not worth the 3 emails they send a day and lack of confidence I have in the company to order again. It's too bad.
Tip for consumers:
Don’t subscribe to emails. Don’t dry anything. It won’t fit again. Order a size up.
Products used:
30% of what I ordered. Swimsuits and cover ups.
Dear Jamie, we apologize for any inconvenience you've experienced with our email subscriptions, and we appreciate your patience while we address this issue. Your feedback is essential to us, and we are taking immediate steps to resolve your concerns.
Regarding your request to unsubscribe, we'd like to clarify the process. In our promotional emails, there is a function button that allows you to unsubscribe, which can be found at the bottom of the email where you can find the unsubscribe button. We understand that this process can sometimes be overlooked, and we apologize for any confusion. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you have raised. Please be assured that we will take the necessary steps to resolve these issues and prevent similar incidents from occurring in the future.
To solve your problem, we have sent you a message to ask for more information, please kindly check it later. Looking forward to your reply.
Fit information posted on the website was 100% WRONG! Models supposedly had 23" waists & 36" busts: mine are 30" and 40", so i ordered 1 size larger than they were supposedly wearing. Every item was WAAAYYY too big for me. I feel very deceived and will never order from them again. Quality was ok, but colors received were quite different than pictured on the website. All around, a very bad purchase.
Tip for consumers:
Do not order from them unless you are able to throw away money and not feel badly about it.
Products used:
None. Deceptive site. I should have known better.
Dear Leslie, we appreciate that you bring this to our attention and we are glad to hear that you are satisfied with the quality of our products. Please be assured that all our products go through strict quality control and we are continuously improving in ways to our customer's needs.
However, we feel regret that our products don't work for you. Please kindly note that most of our products are true to size. In order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice.
Besides, there will be a few differences due to light when shooting, but our design department will adjust the color balance to make it as consistent as the picture. Meanwhile, return or exchange is welcomed within 30 days after delivery. Please contact us for help if you have any issues with your order.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Made a few purchases here all sent authority to leave parcel as requested until my last purchase I spoke with customer support to request this and she basically didn't want to do my request and cancelled my order which I'm still waiting for my refund of $278.60, I then stupidly repurchased my order spending another $278.60, and I emailed customer support requested authority to leave parcel, she assured me this has been done though when I got the email this had been shipped it was marked signature required I again contacted customer support she again assured me that this had been done today I received a text message from global express my order is out for delivery if I'm not home I will be updated with in 24 hours where I can pick up my parcel my closest depot is 45 minutes from me which due to injury I can't drive too, not happy with these liars and frauds at all they also tried to offer me a $10 voucher to compensate their mess up they can keep it because I won't be shopping here again, ive unsubscribed from their emails
I still have not received my $278.60 refund from Cupshe, avoid this company
Dear Lee-ann, we regret any inconvenience or frustration that your experience has caused you.
Regarding your recent refund request, we understand the importance of ensuring that you receive the refund in a timely manner. If you have not received the refund yet, we kindly advise you to contact your bank directly. You may also provide the refund proof we have sent you to your bank for their investigation into your refund status.
Additionally, we have taken the initiative to contact DPFX courier regarding the delivery of your package. They have assured us that your package will be delivered directly to your doorstep. Please note that the message you received from DPFX is a standard notification from their system. However, please be aware that we are unable to control the automated system messages sent by the courier company. We appreciate your patience in this matter.
If, however, you encounter any situation where the courier requires your signature for delivery, please do not hesitate to contact us again. We will provide you with further instructions and assistance as needed.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!
Couldn't be happier! Needed to exchange 3 bathing suits and it was handled in a timely manner. I received 130% rebate to purchase 3 new bathing suits that fit! The response time and professionalism was perfect!
Dear Michelle, thank you for taking the time to leave us a review, we really appreciate it. We promise that every request from our customers will be responded within 24 hours. It is glad to know we hit the mark for you. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Corresponding operation will be made once our agents get your request. We look forward to being of service to you again in the future.
Every swimsuit I've bought has been beautiful and true to size. Great quality, colors and prints!
Dear Christy, thank you for your feedback and your lovely words about our swimsuits. All of our products follow strict quality checks and the size chart is based on accurate measurements of average women's bodies. In addition, we do dedicate to provide more variety of designs of our suits to meet our customers' satisfaction. Glad to know we hit the mark for you. Come back and see us soon.
The sizing of their swimsuits are very much off. I wasted money ordering a multitude of items because they were cheap and they were all too small. Fix this!
Dear customer, we are sorry to see that this experience did not meet your expectations.
Most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
I absolutely love this site! I have ordered three suits. Shipping is super fast. I am a rather chesty lady and 2 of the suits fit really well, some cleavage but that is to be expected. 1 suit had to be returned. Customer service was on point and very helpful! Highly recommend
Dear Laurie, your recognition for our products, logistics and customer service are greatly appreciated. Shipping carriers does perform out of our expectation sometimes and we are also working hard to ensure every customer get packages within promised time limitation. However, we are sincerely sorry that one of the products doesn't work for you. Cupshe always strive to make our swimsuits have more options in styles and designs. And our design department also work hard to meet customers' demands. In addition, we are glad to hear that our customer service was to the level as you expect on this occasion. We're always keep improving our service. Come back and see us soon. Cheers!
I love ordering from Cupshe. They have beautiful clothing and swimwear to choose from for very affordable prices. I typically would place an order every month sometimes twice in one month. However, the past few orders I placed the delivery date was really long. I've waited for my packages to arrive for than 14 business days. Especially when I've chose 5 to 7 business days. There often isn't any information available for tracking. Orders sometimes take more than the 14 days which can be very frustrating. I've got a few items in my shopping bag but not sure I wanna wait three weeks for my order.
Dear Carla, we are very appreciative of your recognition of our products. This is incredibly helpful and we would like to make things right. However, we are sorry to see that this experience did not meet your expectations.
Firstly, we have reviewed your last 3 orders, which are placed in September and October. And you choose Standard Shipping which costs 10-15 Business Days for all 3 orders instead of 5-7 Business Days as you mentioned. Meanwhile, all of the 3 orders were delivered on time. Please kindly note that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
Secondly, since your previous orders were shipped out from oversea warehouses, the tracking information will not be updated until they arrived in your country. It still takes a few days for the shipper to update the tracking status online. Therefore, you may unable to track the parcel at that time. Anyway, the shipping time frame is valid regardless of the tracking site updates and availability.
Besides, we have optimized the logistics. There are 2 kinds of shipping methods from our website now: Expedited Shipping(5-7 Business Days) and Express Shipping(3-5 Business Days), both of them won't take longer than before.
Lastly, we have sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.
Cupshe is super reliable and its products are high quality.
Dear Adriana, thank you for taking the time to leave us a review, we really appreciate it. Please be assured that all our products go through strict quality control and we are continuously improving in ways to our customer's needs. Customer satisfaction is our top priority and we are happy that we were able to achieve that. We look forward to serving you again soon!
Cupshe has so many cute swim suit and clothing options available, even for a bigger gal like me. I usually dread swimsuit shopping, but by some miracle everything I picked fit great. Their delivery times were really fast, I got all my stuff in less than a week after ordering it, just in time for my beach vacation. Their customer service was great too. I had accidentally ordered the wrong size of one item but after emailing about it they were able to correct that, and their response time was very quick. Very happy with my Cupshe experience!
Products used:
Sun dress and swim wear
Ordered 2x from Cupshe and both times really satisfied with my choices and the quality of the bathing suits! I also ordered a dress that was too small, but customer service responded back and provided several different return/refund options! Will order again!
Dear Tricia, we are glad to know that you are satisfied with our products and our customer service has been of great help to you! To meet different demands from our customers and simplify the return process, Cupshe offers several options for return or exchange. Gladly to know that works. We will keep working hard to improve our products and maintain the good quality of them. It was our pleasure to help you and we look forward to seeing you again soon!
Paid extra for Express Shipping for 3-5 days. Arrived 3 1/2 weeks later. One bathing suit did not fit. Tried to return it. Said non returnable when it wasn't. Spent 30 mins on phone with chat. Demanded "evidence" of of my order when she had it in the system. Had to email them my confirmation email saying it was returnable. Took 30 mins. Would not credit me for shipping.And I had to pay for it to be returned. The bathing suits are poor quality and very very tiny.
Tip for consumers:
Don't buy from here.
Products used:
I kept the pullover.
Dear Stephanie, thank you for bringing this matter to our attention.
Firstly, we are sorry that the logistics didn't meet your satisfaction. These days, processing and delivery times are more unpredictable as we and our shipping partners face various challenges that stem from external factors beyond our control. Your feedback means a lot to us and we will definitely optimize our logistics team to offer all customers a better experience in the future.
Secondly, we take the quality of our garments very seriously, besides, in order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department is working hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. We will also input a lot to provide all Cupshe customers of suits with a better performance.
Thirdly, we are sorry that it took a long time for you the return. We have different promotions periodically, items marked as final sale are not eligible for returns or exchanges and will not be refunded as stated on our website. Those products are constantly changing so there may exists some misunderstandings during this process.
Next, according to our return policy, we don't offer free return service currently. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
The clothes are cheap. They are made for short people or people who don't mind dresses showing their bums. When you return your items you have to pay money on each item so you work get the full refund of each items. You also need to pay a 15 dollar fee for a shipping label. It's ridiculous. No one else does this. Garbage brand. Garbage clothes.
Products used:
Out of 300 dollars worth of clothing I kept 1 dress and 1 bathing suit
Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster.
Firstly, it's a great pity that our product's quality with the material did not meet your expectations.
Our suits are meant to last through long-term wear and tear, and you should not have to experience these quality issues with your swimsuit.
We have been working hard to provide higher-quality products so many years.
If the item has a quality issue with the material, we need a photo to verify the problem and offer the best solutions for you.
Secondly, since the design department considers customers of different body types and styles, we offer products for every body type and preference, so you can have multiple choices.
We offer adjustable shoulder straps or strappy swimsuits and dresses for tall people, we also have a full bottom section on our website and app, where you can find the most suitable products for you.
Thirdly, the return shipping fee is charged by your local post office and decided on the weight and height of your parcel. As you know, it is stated on our website that we don't offer free returns at present. Then we will forward it to the logistics providers in the future to optimize this problem.
In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from.
We would try our best to optimize the procedure and continue to work on improving the overall shopping experience for all of our customers.
In order to save your request more quickly, we have sent you a message inviting you to fill in your order information for our follow-up communication.
Cupshe wishes you happiness every day.
Kindly check and respond once you received it.
Agent was very nice and helpful. Took care of the issue I had with a defective swimsuit. Have purchased suit previously. Love their swimsuits. Will continue purchasing their swimsuits. Unlike some of their competitors their customer service area responds back with 24 hours.
Dear Susana, thank you for posting this review, which gives us another opportunity to address this issue. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. You can also contact us on Livechat if you prefer. Moreover, we are sorry that your order arrived damaged. Our quality control team inspects each product but this one may have slipped through the cracks. In order to reflect to the relevant department for improvements, we still need other information. Could you please check the email we sent to you? Thanks for your understanding.
I ordered an xs swimsuit for my daughter. We were sent an XXL instead. The exchange process was easy and Alice was wonderful to work with. She responded promptly to my emails. Will definitely order from them again!
Dear Carol, we are happy to hear that you are satisfied with our exchange process and our customer service! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Meanwhile, we promise that every request from our customers will be responded within 24 hours, we’ll keep working hard to offer the best service to all Cupshe customers. Glad to know we hit the mark for you. Come back and see us soon.
This bathing suit is gorgeous! Excellent quality. Shipping took about 5 days. It is cut a little high in back on the bottom which was fine when I was 25 but not so fine now. Reluctantly I was going to return it because of that. Their return policy is very generous: return for a full refund but I pay the return shipping OR return and receive a 130% credit for another purchase OR keep the suit and receive a 70% refund. I went with the last option and am going to try to "pull down" and sew a new seam so it covers my butt a little better. Would not hesitate to buy from Cupshe again!
Dear Diana, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. However, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submitted your feedback to our related departments. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Secondly, Cupshe aims to provide customers with products of high-quality and affordable prices. We take every single customer seriously and are committed to providing them with products of a better cost performance.
Next, We are also working hard to ensure every customer get packages within promised time limitation.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.
Hi! I would like to know if you finally received the swimsuits? I ordered for the first time few days ago and they sent me a fedex tracking number that says just the same thing, label created. Im soo nervous
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
The swimsuit was and looked great, friends loved it so passed on "CUPSHE" so they could browse through and make their minds up to purchase themselves.
The 2 pairs of trousers were amazing, beautiful material, fantastic designs, shape and length. An absolute joy to wear and again many comments and admiration.
Products used:
Swimsuit
Trousers
Dear Sneryl, many thanks for your recognition of our suits. We do dedicate ourselves to provide all Cupshe customers with products of a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
I received items that didn't fit so naturally I excepted the 130% store credit. I used this to purchase new items in the hopes they would work for me but none of them did. I went to do a return and they would only refund me for the amount I paid out of pocket in addition to my old credit. So it was 130% not worth it and the suits are just basic Chinese crap. Cute styles but not worth the $200 I lost in purchasing them. I will look somewhere else next time. If you don't know if they will fit, and don't want to lose money, don't buy from here.
Tip for consumers:
Return policy is aweful
Products used:
Swimsuits, Clothing
Dear Kayzha, We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased using the coupon. We understand that receiving items that do not fit can be frustrating. Our intention with offering coupons is to provide an alternative option to simplify and lessen the hassle of return processes, as we do not offer a free return service. However, we acknowledge that this coupon did not prove to be as advantageous as anticipated when you used it to purchase new items.
Regarding your recent attempt to return the items, we apologize for any confusion or misunderstanding regarding the refund process. We want to clarify that the coupon offered for returns is not a store credit. Instead, it is used to offset the total purchase amount towards your next order and is valid for one-time use. As a result, the amount offset by the coupon is not refundable, potentially leading to a difference from the total amount you paid for the returned item. We understand the importance of transparency and clarity in our policies and will review our return and refund procedures to ensure a more straightforward and customer-friendly approach.
We value your feedback concerning the quality and value of the items. Your comments are taken seriously, and we will reevaluate the products we offer to ensure they meet the standards of quality and value expected by our customers. Our team is actively working to find a suitable resolution for your situation, and we have sent you an email with some potential solutions in our most sincere effort to make amends and address your concerns. Thank you for sharing your feedback with us, and we apologize once again for any inconvenience caused. We genuinely appreciate your support and are committed to improving our services and product offerings based on your valuable input. We hope to hear back from you.
Cupshe should not be permitted to operate as an online retail store! I ordered 4 dresses and needed to return all of them because I either did not like the fit, cut, or feel of the fabric. After sending multiple emails asking about initiating the return process, I only received emails stating I needed to provide both return shipping label numbers and a photo of the shipping invoice. I did not receive an invoice in my package. I attempted to tell them numerous times via email(which is the only way to contact them since they do not have a phone number). I asked if I would get a full refund even though I did not receive a shipping invoice and I did not get an answer. In the end, I listed the dresses for sale to try to recoup some of my money because I had a feeling that had I sent the dresses back, I would not have received a dime in return and they wouldve re-sold the dresses! DO NOT BUY FROM CUPSHE!
Dear Jennifer, we sincerely apologize for any confusion or disappointment regarding our return policy and process. After checking your issue, we are sorry for the misunderstanding brought. Kindly note that we don’t provide return label or the paper invoices at present and will work hard to make them available in the future. Actually our customer service asked for the tracking number of the return package you send to us and a photo of its receipt, not the information of original package we sent to you. Because there were quantities packages returned back to our warehouse, only with the specific information can we find customers' returned packages. The refund will be processed immediately after receiving the necessary information. We apologize for that we didn't explain the policy properly. Meanwhile, we also sent an email to you with the detailed explanation, please check it later and let us know your opinion. There is no phone service at present, but our team are striving to make it available in the future. Hope to get your understanding.
Arrived very quickly and the bating suits are beautiful. Sizing is correct too. Would definitely buy from them again
Dear Elizabeth Galli, your recognition for our swimsuit and logistics are greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team and we are also working hard to ensure every customer get packages within promised time limitation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
I have ordered twice from Cupshe. On both occasions, my order was processed quickly, I was kept informed and the items arrived quickly.
Unfortunately, I had to return 2 items from my first order, but that turned out to be simple. I did not like being charged for return postage, but who would? I would probably think twice about ordering from Cupshe again though simply in case I had to return anything.
Overall though - a good experience. Sizing is very different to other sites so do make sure you understand the sizes used
Products used:
Swimming costume and a beach cover-up
Dear Julie, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process.
Secondly, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Next, the size chart is based on accurate measurements of most women bodies. You can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.
I've just received my order of swimwear from Cupshe (in fact 4 lots, 2xone piece and 2x2 piece as they had such a great choice I couldn't decide on just one or two:-) plus I live on the coast so they'll get lots of wear). In fact I first ordered them in a size S but upon receiving them they were a tad too small so I read the returns policy which is really reasonable and fair so ordered the same in size M with the thought of comparing and sending back and receiving a refund on those I don't need. I kept 5 items (I have a friend in mind for one pair) and returned 3 yesterday and emailed Cupshe with all the details they require and to my delight they emailed me the same day with refund notification, now that certainly doesn't happen every day with a lot or should I say most companies. Anyway I love my new swimwear, the fit is perfect and I will be recommending Cupshe to clients (I'm a fitness instructor) and friends, brilliant customer service. I'm happy!
Dear Andrea, thank you for the great review. We're so lucky to have awesome customers like you! Firstly, Cupshe continuously improves and expands the styles that we currently offer, in order to accommodate our customer's needs and wants. In addition, sincerely sorry that the old swimsuits didn't fit you well. If you are not sure about your size, you can click the link titled "Which Size Fits Me?" near the size chart from our international website, or you can contact our customer service for your weight, height, bust size, and cup size next time, then we will offer you some advice. We are also happy to hear that the new swimsuits can fit you well. Secondly, many thanks for your recognition of our return policy. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process and save customers' time. We are glad that you loved our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Thanks a lot for your recognition and support.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Julie R., we wanted to reach out to inform you that our relevant department has been diligently working to address and resolve the color discrepancy issue you experienced with your recent purchase.
We understand the importance of ensuring that our products meet your expectations, and we sincerely apologize for any inconvenience caused by this matter. As a gesture of goodwill and appreciation for your patience and understanding, we have processed a full refund for your order. Additionally, we have also issued a coupon as compensation for the inconvenience you have faced. The refund amount has been credited back to the original payment method used for the purchase, and the coupon has been sent to your registered email address.
We want to express our gratitude for your continued support and understanding throughout this process. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.