I ordered 6 swimming suits and all of the bottoms were too small. I'm not a big girl, but the bottoms barley covered my my booty crack. I had checked the return policy prior to purchasing and it turns out their policy posted on their website isn't accurate. They don't a full refund... 45-75% back plus you have to pay $26 for shipping alone.
I do not recommend this website and think they are not upfront about the way they conduct business. Definitely disappointed.
This is my all time favorite place to purchase a swimsuit for my Girl. It may be high end but it sure beats any swimsuit you will find at any other site. I would rather own a swimsuit if i was a lady, not many own than one everyone can easily get at the mall. Clean site. Friendly service. Communication seem amazing. Good quality for the price and so worth it. The bikinis with sequins are my favorite. I love how this bikini looks in the snow. Big thanks to cupshe.
Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
Do not order anything directly from their website! Their swimsuits look cute, but are made completely overseas. The package comes from I don't know where because I can't read the Chinese or Japanese on the bag. There is no packing slip enclosed so when you email to get the address to return any items they asks for a bunch of information like the product code and the skew number that would be on a packing slip if there was one. Only for them to take days to get you back an actual address where you have to pay to ship back across the world! If you want to try them I think they sell on Amazon now so do that! At least then when you end up returning items, and you will, it won't be such a hassle!
Hi Tara! We’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from. Furthermore for returning, we need double confirm with you the product names or SKU codes of the suits which need be returned to calculate the refund accordingly. Also for return address, we have return warehouse in several countries such as US, United Kingdom and Australia and etc. We do respond to requests from our customers within 24 hours, and offer options to meet different demands. It may take some time. We’d keep working hard to optimize our return policy. Would you please provide us with your order number for further check and assistance? Wish for your kind understanding and support.
I was skeptical ordering bathing suits off of Cupshe at first, only because their prices seem too good to be true! One day I decided to go for it, and I am so happy I did. The three suits I received were high quality, adorable, and looked just as pictured on their site. Even when I ended up having an issue with one of the suits, I was treated like gold by their customer service department, and my issue was taken care of in a very timely manner! I would recommend Cupshe to anyone and everyone for these reasons.
Bought 4 swimsuits for myself and 2 for my mom. Mine all fit amazing and my moms fit as well except for one bottom. The quality is quite good too. Very happy with the styles and how they fit. Im a bit bigger and it is hard to find suits I feel comfortable in but these do it. Very quick shipping and easy to track package and great prices. Seriously this is an awesome site. Since Victoria secret stopped selling swim suits I wasnt sure where to look. Well now I found it!
Dear Sabrina U.,
Thank you for your review about Cupshe.
We are highly cheered up to hear that you're satisfied with Cupshe products and service. Everyone at Cupshe feels very pleased with this wonderful review. We rejoice that you enjoy Cupshe products and service! We will continue to provide high-quality items and service at an affordable price.
Hope to see you again at Cupshe.
Cupshe Customer Service
Okay, so I've sent 4 emails to Cupshe, that have not been acknowledged, but they reply to my review on Sitejabber, claiming not to be able to find my order. I call BS! My order# is *******. They certainly didn't waste any time charging my credit card. I feel sorry for for the people (person because they're obviously short-staffed) that work for Cupshe customer service. They must get blasted with negativity and hate on a daily.
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
I absolutely love this site! I have ordered three suits. Shipping is super fast. I am a rather chesty lady and 2 of the suits fit really well, some cleavage but that is to be expected. 1 suit had to be returned. Customer service was on point and very helpful! Highly recommend
Dear Laurie, your recognition for our products, logistics and customer service are greatly appreciated. Shipping carriers does perform out of our expectation sometimes and we are also working hard to ensure every customer get packages within promised time limitation. However, we are sincerely sorry that one of the products doesn't work for you. Cupshe always strive to make our swimsuits have more options in styles and designs. And our design department also work hard to meet customers' demands. In addition, we are glad to hear that our customer service was to the level as you expect on this occasion. We're always keep improving our service. Come back and see us soon. Cheers!
I ordered a bathing suit and three dresses
All looked exactly like the photo and the fabric os very comfy! Have had so many compliments on all the pieces
I was VERY wary to order as this site just came up on an add on facebook but extremely impressed and i even got my first half of my shipment at my door only two days later! Some pieces were back ordered but came no more than four days later.
Five stars from me
Hi Sandie v.,
We rejoice that you enjoyed Cupshe products and service. Cupshe is a vigorous, professional, fashionable and customer-oriented company. Everyone at Cupshe does his/her best to meet customer satisfaction. Our prime mover of Facebook operation feels extremely pleased with your compliments.
We will continue to provide high-quality items and service at a competitive price. Cupshe is holding sales promotion now. SAVE UP TO 90% OFF! You can find more details at link: https://www.cupshe.com/?utm_source=linkshare&utm_medium=affiliate&utm_campaign=linkshare&siteID=ef.fonEvDLs-fwCxyJAa1MfEKgi_4_UXmA
We hope that we can see you here again soon.
Cupshe
I love the unique bathing suits offered for every body type. The prices are way below so many other sites and retailers. And when I experienced a problem with one of the suits that I had ordered, the customer service representative made sure to contact me in a timely manner and offer me several options for returning. Everything about my experience with Cupshe was positive. I will continue to shop at this site.
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
I ordered five bathing suits and would like to return three. Once I sent multiple emails asking for a tracking/mailing label, I've gotten no response. Very frustrating! It's not worth the hassle to buy bathing suits here. Look elsewhere!
So sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
This company is based in Hong Kong (which I had no idea until I ordered), I ordered my wife a few bathing suits as a gift for our upcoming vacation. I ordered on a Monday evening EST, and the order didn't ship for over 2 full business days. 3 business days later, and the items are still in Hong Kong at a FedEx depot. I paid for express (3-5 business day shipping). When I chatted with Cupshe customer service, they were argumentative and offered no solutions, even saying that it's their policy to ship 1 business day after the order was placed... however it was actually 2 full business days, to which they offered no solutions or compensation for this order not arriving within their own 'guaranteed' timeframe. Hopefully the products are good, but the customer service is absolutely horrible, and clearly they don't care when/how you receive your products.
Dear Theodore, we understand you're frustrated and can certainly take a further look into this.
Firstly, we are a global fashion brand with a headquarter in Los Angeles. Since our inception in 2015, we're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable beachwear and resort wear.
Secondly, please allow us to explain that once your order is placed, it will leave our warehouse within 1 business day. According to your description, your order was shipped from oversea warehouse due to the lack of inventory. For all oversea orders, the tracking information will be updated when the flight arrives in your country. In addition, the shipping company will update the shipping information a little delay, thus, you may be confused, but actually, the parcel was sent out and it is on the way to you.
Next, we are sorry that the logistic cannot meet your satisfaction. Please kindly note that Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
We’re also working hard to ensure every customer get packages within the promised time limitation.
What's more, we set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your satisfaction is our number one priority. We're always looking at ways to improve our service so we'll take your feedback on board for the future.
Lastly, to look further into this issue, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.
I made a mistake on my order and it said to call them within two hours and they would put it to rights, but the phone number, the email, everything is a false front. They will respond to your bad reviews to pull some cover up but you will not hear from them no matter how many times you call, email, facebook, instagram them. Just a warning to other shoppers to be more wise than me. Theres other local places that also have good deals.
Similar to other customers, the product itself is cute, but the return process is impossible. I provided the order number, tracking number, and even a screenshot of proof of return delivery. It has been over two weeks since the items were returned to their warehouse and customer service will not issue a refund because they "cannot locate the package."
Buyer beware. Do yourself a favor and find something similar on Amazon or Target.
Dear Nicole, sorry that our return process has not met your expectation. If the package was returned to the right shipping address, full refund will be made at once when necessary information is fully provided. And we can not find your order with the name: Nicole. Could you please contact service@cupshe.com with your order number? We will check it for you. Besides, we’d keep working hard to optimize our return policy. Wish for your kind understanding and support.
They were clear about options and got back to email quickly and efficiently. They gave you the option of store credit or partial refund. They also let you keep your product if its a return, which can be nice.
Hi Bess H.,
We are so happy to hear you are satisfied with Cupshe service!
We will continue to provide high-quality items and service at an affordable price.
See you again at Cupshe!
Cupshe Customer Service
I was pretty happy with the quality of my swimsuits for the price but they were too small. I had planned on reordering in a larger size but you have to email to get return instructions and after almost a week and 3 emails with no response, I will never order from this place again.
Ordered a bathing suit for vacation. After reading reviews, I allowed about 80 days for it to arrive assuming that it ships from China due to low price. It arrived in 7 days, fit perfectly and seems well made. Was expecting a "disposable" bathing suit that I could just throw away if something happened to it while gone, and got more than I expected. Best to always keep in mind with such low prices, you are often at the distributors mercy for shipping and you usually get what you pay for.
I was very happy with my overall experience w Cupshe- from initial order and communication of delivery. I ordered 3 suits, all of my surprise amazing quality for the price... unfortunately only 1 fit perfectly- (but now I what to expect in sizes)
I contacted customer service as noted in returns section and within 24 hours I received a prompt response on options for returns- they promptly answered all of my questions and I am looking forward to shopping here more frequently.
Thank you for great service and quality to ease my mind of purchasing from CupShe-
Dear Dani, many thanks for your recognition of our suits.To meet different demands from our customers, Cupshe offers several options for return to simplify the process. Gladly to know that works.
I'm on my fourth suit from them!=) I ended up wanting to exchange one that didn't fit me how I hoped when it arrived(it's a risk you take buying online without trying on) and they let me keep it(made a great gift for a friend) and sent me a discount code to get a new one. Just like that!
Love all the styles they have, quality material and great prices. Will definitely be getting more
Hi, Kate! Thanks a lot for your recognition of our products and return policy. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Come back and see us soon. Cheers!
The bikini I received was inexpensive, but of wonderful quality. Design is flattering too.
Shipping to Australia can take a while, but that's not unexpected when ordering internationally.
Customer service is outstanding. When I received my order I realised I made a mistake with ordering the wrong size (my fault). I contacted CupShe and they offered me some credit towards getting another set rather than shipping back from Australia.
Would definitely purchase from them again.
Hey there!
Thanks so much for your awesome review on the site. We appreciate it so much and we’re so glad you loved the swimsuit and service. Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Have a nice day!
Reed
This was probably the 5th time I've purchased things from Cupshe. The swimwear and clothing are great quality (especially for the price point). Their customer service is so quick and helpful. Definitely recommend this brand to anyone in need of things they provide
Dear Elyse, glad to know that you are satisfied with our products and customer service. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Wish for your constant support!
Overview
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, sincerely apologize for your inconvenience.
If you return the items, we will offer you a full refund.
Could you tell us your order number? Our agent will contact with you.
Kindly email us in case of any queries. Any further questions, please let us know.