Absolutely lovely bikini which fits really well and is good quality material. I needed to contact cupshe twice and the customer service was fantastic. Highly recommend purchasing your next bikini from here!
I received my dress today and I really like it. Appearance: I love this piece! Its in style and different than most others Ive seen. The straps over the breast set off a trendy aspect while still remaining somewhat classy with the lace running down the center. Your bottom is fully covered in sheer black fabric, which was a conservative change to the cheeky or thong-like bottoms.
Hey there!
Thanks so much for your review on the site.
Hope to see you again at Cupshe!
Cupshe
I wish I had read these reviews before I purchased, but add another one to the list! First, it took 3 WEEKS for my order to arrive - in the states. I think we all do a lot of online shopping and this time frame is unheard of. I also am not satisfied with the fit of my suit - which was not on sale, and just like with everyone else, they are trying to offer me store credit or a partial refund. I can't believe this isn't more well known. I'll be putting reviews elsewhere to get this information out. Will NOT be purchasing from this company ever again.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems
I ordered a few different bathing suits from this company. They are all very cute and modern designs, and affordable prices. Every time I have had an issue (suit doesn't fit, style doesn't look good in person, etc.) the customer service has been prompt and helpful.
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
Cupshe works very hard to make the return process long and cumbersome. They clearly do not want their merchandise back. The bathing suits I ordered did not fit. When I tried returning them, they offered me a partial store credit and said I could keep the merchandise. Why would one want to keep merchandise that doesn't fit and spend more money trying again? After about 5-6 emails back and forth, I finally offered to pay my own return shipping for a 100% refund. The return delivery was confirmed through UPS a few days later and now going on three weeks since without seeing a refund posted to my account. If you must order Cupshe merchandise, I recommend trying to go through amazon so that you can return the items. I will not bother ordering from this company again either way.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.
Every item I've bought is lightweight, great quality and perfect for any vacation. The sizing is very accurate and most items have ties, wraps or belts so if it's too big you can just wrap or tie and it's just your size. Cupshe has brought me out of my all black wardrobe. I aways get compliments on my dresses.
Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.
Love this site, especially because of their fantastic customer service! Keep an eye on reviews for sizing, but the quality is fantastic so far! I'll be back...even though I now have more swimsuits than i'll ever be able to wear!
Dear Leah A, many thanks for your recognition of our customer service and swimsuits. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard and live up to your expectation. Come back and see us soon. Cheers!
I ordered well over a month ago. They say it shipped on Feb 27 but there is no legit tracking, just what they say. I'm very, very disappointed and it's not nice to steal from people. I will be reporting fraud with my bank.
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
Fit information posted on the website was 100% WRONG! Models supposedly had 23" waists & 36" busts: mine are 30" and 40", so i ordered 1 size larger than they were supposedly wearing. Every item was WAAAYYY too big for me. I feel very deceived and will never order from them again. Quality was ok, but colors received were quite different than pictured on the website. All around, a very bad purchase.
Dear Leslie, we appreciate that you bring this to our attention and we are glad to hear that you are satisfied with the quality of our products. Please be assured that all our products go through strict quality control and we are continuously improving in ways to our customer's needs.
However, we feel regret that our products don't work for you. Please kindly note that most of our products are true to size. In order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice.
Besides, there will be a few differences due to light when shooting, but our design department will adjust the color balance to make it as consistent as the picture. Meanwhile, return or exchange is welcomed within 30 days after delivery. Please contact us for help if you have any issues with your order.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Suits are nice, worth the prices charged. Return policy easy but they do not issue return shipping labels. All returns are on your dime. They responded to my inquiries within 12 hours. Will order again. I paid by Paypal and got my refund immediately once the items were shipped.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Love buying my swimsuits from CupShe! They have the coolest, trendiest, most flattering pieces. Their customer service is fabulous as well. I made a mistake on my order and they took care of me right away.
Thanks CupShe!
Hi Angie, as a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
My original purchase didn't fit right. When I let customer service know they were very helpful in getting the problem corrected. They responded quickly to my email and have a great compensation deal for the one that didn't work out. Will definitely order again!
I have purchased several swimsuits from Cupshe and have been Completely satisfied! Great quality of materials, colors, styles. Exchange or returns are super easy. I've shared Cupshe with my friends too
Hi vanessa, your recognition for our swimsuit is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon.
I had ordered 4 bathing suits from Cupshe before receiving my last order, and loved them all. My newest purchases did not fit my chest, no worries not everything is meant for every body type. The options I had as far as returning them were so incredibly easy! I HIGHLY recommend this site, prices are great, quality is fabulous and if you happen to not like what you order, for whatever reason, you'll be blown away at the ease of dealing with their customer service.
Hi Kathryn, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Besides, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
I've been ordering from Cupshe since they began selling in US, about 10 orders of multiple items. The past 3 orders were of such poor quality I gave the products away. I returned my last order and they don't make processing a return easy. For these reasons I've decided not to shop there again.
Dear Barbara, your recognition for our products and customer service is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard to make improvements. Wish for your constant support.
Trying on swimsuits is an exercise i rarely enjoy. Browsing through suits online and reading accurate and helpful customer reviews helps narrow down what I want. The "real-life" photos customers send in also helps one select a suit that will actually work for a real body. I order 3 suits at a time because I know the excellent customer service will ensure I can return or exchange with no hassle. The only thing I would suggest is some sort of incentive for more people to post real-life photos from customers by offering a coupon if customers add a picture review. That database of images would be even a bigger draw for new customers!
I've ordered 4 items from here, 3 swimsuits and a body suit. Ordering anything online there's a chance it won't fit but I have had no luck with sizing here at all despite ordering my normal size and following sizing charts. I always get my product in about 2 weeks which is fine but overall I'm super disappointed with the products. Maybe their stuff looks really cute on super skinny model body types but they definitely don't work for a 5'8, size large.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
I have ordered many swim suits from cupshe. This past order, one of the suits did not fit correctly. I reached out through email about a return. I had an answer within minutes. Five stars for communication.
Dear Daphne, thank you for continually placing your trust in us and for taking the time to review your experience. We promise that every request from our customers will be responded within 24 hours. It is glad to know we hit the mark for you. Come back and see us soon.
I've ordered from Cupshe many times and most of the time I'm satisfied enough to keep the swimsuits, since they are so reasonable. This time my daughter used her birthday $ so I went through the process of returning one swimsuit. This company has no phone number so all communication is through email. There must be a time difference because they would respond the next early am. Finally after many emails they approved the return and I was "so called" credited. I waited for a week to see the credit and it never showed up. I then start again the email communication which is so frustrating! They send me verification that they credited some account ending in a random number. I sent them proof of the correct card number and amount but there response was "sorry, we already refunded so we can not help you".
Just know when ordering from this company, don't go to the hassle of returning. They will come up with a bogus account number to issue a refund.
Hi, Cynthia. Sorry for the technical issue. We have contacted the relevant department for the issue. Once get the result, we will e-mail you. Please kindly check your email then. Thank you for your time.
I have always been skeptical about shopping online for bikinis, but i will only be buying from cupshe for now on! They are high quality, cute, true to size, and affordable! I also received mine in a timely manner :): ) love Cupshe
Order #*******
Hi,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
Overview
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
- Visit Website
- CREAM RIDGE, NJ
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Liz, thanks for your recognition of our products and service. We are striving to make high quality products with perfect fit. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.