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From the business
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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CUPSHE Reviews Summary
Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.
This summary is generated by AI, based on text from customer reviews
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Every item I've bought is lightweight, great quality and perfect for any vacation. The sizing is very accurate and most items have ties, wraps or belts so if it's too big you can just wrap or tie and it's just your size. Cupshe has brought me out of my all black wardrobe. I aways get compliments on my dresses.
Dear customer, thank you for your affirmation of our Cupshe. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality products. Welcome next time. Cupshe wishes you happiness every day.
I asked a simple question and the answer was vague and delayed so I answered the question myself before the staff got back to me with the answer.
Dear Sharon, we are sorry to see that this experience did not meet your expectations.
We promise to respond to every request within 24 hours by email. Please also rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response time. If you don’t mind, we recommend our Chat service to you, customers usually get a response in a few minutes here.
In addition, we apologize that our customer service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your satisfaction is our number one priority.
Lastly, we have sent another email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.
Paid extra for Express Shipping for 3-5 days. Arrived 3 1/2 weeks later. One bathing suit did not fit. Tried to return it. Said non returnable when it wasn't. Spent 30 mins on phone with chat. Demanded "evidence" of of my order when she had it in the system. Had to email them my confirmation email saying it was returnable. Took 30 mins. Would not credit me for shipping.And I had to pay for it to be returned. The bathing suits are poor quality and very very tiny.
Dear Stephanie, thank you for bringing this matter to our attention.
Firstly, we are sorry that the logistics didn't meet your satisfaction. These days, processing and delivery times are more unpredictable as we and our shipping partners face various challenges that stem from external factors beyond our control. Your feedback means a lot to us and we will definitely optimize our logistics team to offer all customers a better experience in the future.
Secondly, we take the quality of our garments very seriously, besides, in order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department is working hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. We will also input a lot to provide all Cupshe customers of suits with a better performance.
Thirdly, we are sorry that it took a long time for you the return. We have different promotions periodically, items marked as final sale are not eligible for returns or exchanges and will not be refunded as stated on our website. Those products are constantly changing so there may exists some misunderstandings during this process.
Next, according to our return policy, we don't offer free return service currently. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
I love ordering from Cupshe. They have beautiful clothing and swimwear to choose from for very affordable prices. I typically would place an order every month sometimes twice in one month. However, the past few orders I placed the delivery date was really long. I've waited for my packages to arrive for than 14 business days. Especially when I've chose 5 to 7 business days. There often isn't any information available for tracking. Orders sometimes take more than the 14 days which can be very frustrating. I've got a few items in my shopping bag but not sure I wanna wait three weeks for my order.
Dear Carla, we are very appreciative of your recognition of our products. This is incredibly helpful and we would like to make things right. However, we are sorry to see that this experience did not meet your expectations.
Firstly, we have reviewed your last 3 orders, which are placed in September and October. And you choose Standard Shipping which costs 10-15 Business Days for all 3 orders instead of 5-7 Business Days as you mentioned. Meanwhile, all of the 3 orders were delivered on time. Please kindly note that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
Secondly, since your previous orders were shipped out from oversea warehouses, the tracking information will not be updated until they arrived in your country. It still takes a few days for the shipper to update the tracking status online. Therefore, you may unable to track the parcel at that time. Anyway, the shipping time frame is valid regardless of the tracking site updates and availability.
Besides, we have optimized the logistics. There are 2 kinds of shipping methods from our website now: Expedited Shipping(5-7 Business Days) and Express Shipping(3-5 Business Days), both of them won't take longer than before.
Lastly, we have sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.
I purchased a swimsuit. Very nice flower pattern. Higher waist type bottom. Bikinin style top. I saw it on Facebook. I ordered it. I like it but am not crazy about it because the top has zero support. So these swim suits are not suitable unless you have had augmented breasts surgery, or you are under age 40 and breasts dont require too much support. I will not purchase again. Unfortunate because most of the swimsuits are really nice looking. But do not support breasts bigger than 36B on someone over age 40.
Dear customer, thank you for your recognition of the items. Your satisfaction is our greatest success. I sincerely wish you a sunny mood every day.
However, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, so you can have multiple choices. We have many styles of swimsuits for customers with different breast shapes, if you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.
Your feedback has been forwarded to related department and they will collect it for future product improvements.
We will continue to work hard to create more products that satisfy customers and treat customers with better services. Thanks for your loving and support.
I have to respectfully disagree with other's reviews. I ordered a sequence blazer from them and could not get over how incredibly cheap it looked and felt. It's awful. I wouldn't be caught dead wearing it. It looked much nicer in the pictures, which is why I purchased it. The return policy is a pain, too. They are asking me to send pictures to decide the "next steps". This blazer has been in my possession for all of 3 hours. Just send me a shipping label so we can be done with this. I would not recommend and will never purchase through this company again. Lesson learned.
My response to customer service rep after their reply to my review:
Thank you for your reply, as a representative for Cupshe, you are doing an absolutely fantastic job of driving away potential future business. The quality of your products and return procedures are issues that need to be resolved in order for your company to have long term success. If I were you, I would take the countless low rating reviews that outline these issues seriously instead of wasting time coming up with excuses or trying to defend the company's flaws.
When "called out" on these issues, making snarky, passive aggressive comments (ie-"I'm
Sorry this bothered you") is not at all helpful and is a poor attempt at deflecting blame. Cupshe has some issues that need to be resolved. Other 1 and 2 star reviews prove there is a problem. No one has enough free time in their day to leave a negative review unless there is a legitimate reason to do so, so please take the complaints seriously and be respectful when someone makes their voice heard. There is no excuse for ripping people off.
Dear Kathleen, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, as a company aiming to offer the best service to all Cupshe customers, we have gained lots of positive reviews and regular customers in many countries. There are so many customers who have great shopping experience with our company and are willing to recommend us to their friends.
Secondly, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as the pictures.
Thirdly, according to our RETURN POLICY, all returned products must be unworn, and unwashed in original condition with product tags and hygiene liners attached. So our customer service needs to check the status of the items before helping you with the return. Sincerely sorry that this bothered you. We would try our best to optimize the procedure.
Finally, we tried to find the order with your name so as to help you to check the return information but in a fail. Therefore we have sent a message to you for more information about your order. We'd love to make every effort to turn your experience into something better. Sorry for the inconvenience caused again and hope for your kind understanding.
Our response to the customer after your reply to my response:
Dear Kathleen, we appreciate all the feedback received. Cupshe is working hard to ensure every voice from its customers is listened to and heard. At the same time, we also continue to collect the problems reported by each customer, to improve, to evaluate, to implement. We're always looking at ways to meet the different demands of our customers. Thank you for taking your time and leaving us a comment.
Had to do a return on 1 that's too small. It's sometimes to know what size to order, but the return policy works so o don't mind so much.
Dear Laurie, thanks for your feedback. The size chart is based on accurate measurements of average women's bodies. If you are not sure about your size, you can contact our customer service and provide them with your measurements, then they will offer you some advice. Meanwhile, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. We will keep working hard to make improvements! Thanks for your kind understanding.
The bathing suit was surprisingly comfortable and versatile. Going through a postpartum body change, I can wear it to a pool party, the beach, even to a water park.
Dear Jasmine, your recognition of our swimsuits is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon.
Love the bathing suits. Dresses were hit or miss with mostly not fitting. Couldn't figure out how to return them so wasted money.
Dear customer, thanks for taking the time to review us. We are devastated to hear you had such a bad experience with us. We want to tell you that we take customer feedback very seriously.
Firstly, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, our products may not be suitable for everyone.
If you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.
Secondly, we found that your order 7866002 has been returned on November 1st, and you have not contacted customer service since then.
Do you have any other needs? If you have any problems, please feel free to contact us.
We have sent you an email with some solutions. Please check it at your convenience.
Cupshe wishes you happiness every day.
I ordered a darling blazer for my sister. Sharp looking and professional too. My sister lives the blazer!
Dear customer, thank you for your recognition of Cupshe.
Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again.
Cupshe wishes you happiness every day.
Very nice. Easy to work with. Returns processed promptly.
Dear customer, thank you for your stellar review. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. Please continue to fill your closet with Cupshe.
Dear customer, thank you for your affirmation of our Cupshe. Satisfying every customer is our unremitting pursuit. We will continue to provide you with high-quality and affordable products. Welcome next time. Cupshe wishes you happiness every day.
Not only were all of my suits great quality, but the customer service at cupshe surpasses all other companies! One of my swimsuits didn't fit quite how I expected and the process of returning it was smooth and easy! I'll forever be a returning customer!
Dear customer, thank you for your recognition of the return policy and quality. Your satisfaction is our greatest success. I sincerely wish you a sunny mood every day. However, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, so you can have multiple choices. If you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions. In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from. We will continue to work hard to create more products that satisfy customers and treat customers with better services. Thanks for your loving and support.
All the clothes I've bought fit as expected. I'm 5'5 160lbs with DD. Love their clothes.
Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again.
Bad customer service and poor policy. They realistically do not allow returns and will give you a very difficult time so that you give up instead
Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster.
Our customer services are always trying best to help our customer. There maybe exists somThis is not the kind of service that we aim for, nor the impression that we want you to have towards Cupshe. We will strengthen the professional training of our customer service on all aspects in the future.
As you know, it is stated on our website that the request of return/exchange's limitation is within 30 days on receipt. In order to save your request more quickly, please do send our customer support an email at customercare@cupshe.com or contact us via live chat and our team will get this resolved for you.
Cupshe wishes you happiness every day.
Kindly check and respond once you received it.
I ordered a shirt to wear to a proposal party. I even paid extra shipping to make sure it was here in time. NOPE it wasn't! Don't offer the express shipping if you can stand too it. After not receiving it in time. I tracked my order and it stated it was on hold. After three days of trying to contact to find out why they stated it was on the carrier and should be delivered end of day! Have I received it, NOPE! Over it! I wouldn't recommend it! Gave one stay because I had too!
Dear customer, thanks for taking the time to review us. We are devastated to hear you had such a bad experience with us. We want to tell you that we take customer feedback very seriously.
Because your zip code was incorrectly filled in, your package was not shipped successfully. We confirmed the zip code 3 times to get the correct information. In order to compensate for the inconvenience caused to you, our customer service has made additional compensation to you.
We have sent you an email with some solutions. Please check it at your convenience.
Cupshe wishes you happiness every day.
Shop from there all the time and they have fabulous customer service!
Dear customer, thank you for loving for our products. Your affirmation and trust make our persistence more meaningful. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality clothes and fast logistics. Thank you and look forward to seeing you again.
Order was $205
Nothing fit was way too big
Only got a refund of $145
That is the most expensive shipping for a tiny package of anything
Dear customer, we are devastated to hear you had such a bad experience with us. We are so sorry for it. However, we can't find your order information in our system according to your name. Please confirm if your order is from Cupshe. So that we can understand your situation faster.
To meet customer's needs and save customer's time, we provide a variety of return policies for our customer to choose from. So you can choose your favorite one. As you know, it is stated on our website that we don't offer free returns at present. Our return label for different countries has different fees and it is not as expensive as you said. The self-ship fee is decided on the weight and height about your return parcel and in theory, shipping fee is also
Not that expensive. The shipping fee is charged by post office, not by us.We will also pass it on to the relevant departments in the future, and discuss with the logistics provider whether the freight can be reduced.
We're sorry to hear that the dress ended up fitting smaller than expected. We'd love to help make sure you are able to try the next size up and make this exchange process as easy as possible. If you have any request, please feel free free to contact our customer service via email or chat, we will definitely take care of your problem and make you satisfied.
In order to save your request more quickly, please contact us via email:customercare@cupshe.com. We will give you a satisfactory answer as soon as possible.
Look forward to waiting for your reply.
Cupshe wishes you happiness every day.
I ordered two bikinis and after a month of waiting three had not arrived.
I tracked the packages and apparently my address was 'incorrect or incomplete'. No attempt at delivery was made.
I emailed and sent messages on Instagram to try to solve the problem but have had no reply.
They charged me for the bikinis and didn't deliver.
Don't no use this company!
Dear customer, thank you for your message and for informing us about this issue. However, we are unable to find your related order or communication record in our system after checking your user name. Please confirm your order with us, then we’d love to look into your case specifically and offer better assistance.
Firstly, we're truly sorry to hear you never received the merchandise you ordered due to an incorrect/incomplete address. Indeed, your experience is highly regrettable, especially since this is not the kind of service that we aim for, nor the impression that we want you to have towards Cupshe. We have forwarded this issue to our related department, and they will detect logistics abnormalities in time， and then take countermeasures in order to offer all customers better experience in the future.
Secondly, we promise that every request from our customers will be responded to within 24 hours. We ARE also acting that way. Please kindly check your junk mailbox. That happens now and then. If still no response, could you please contact us on live chat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.