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Purchased from this company … will never make the same mistake again. Items are made non refundable after purchase (not on the page nor on the first confirmation email, just added in the future). The 'easy returns' are anything but, the link to the refund policy is faulty, the charge for returning is extortionate. DO NOT USE THIS COMPANY!
Tip for consumers:
Scam company. Hides any information they don’t want you to know incl legal info on refunds. Do not use.
Jen S.'s review of Cupshe earned 4 Very Helpful votes
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Made a few purchases here all sent authority to leave parcel as requested until my last purchase...
Dear Jen, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, we have different promotions periodically, and some items will be marked as final sale during the promotion period in accordance to the rules of each promotion. Based on the return policy, item prices ending in 0.99 and 0.95 are considered flash sales, final sales & special sales, non-returnable, and cannot be exchanged. We apologize for that it is not well-highlighted, therefore, some customers don't notice it. We will optimize it and hope it can be more helpful soon.
Secondly, we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!