Original post --> "I used to be an annual member a couple years ago, I really enjoyed it at that point. However I recently reactivated my account to see if I could catch the edit sale, it was over, so within 5 minutes i deactivated it. Apparently that doesnt matter, as soon as you activate your card gets processed and there is no going back. When I noticed the charge on my card I contacted FFF for help, they said there was nothing they could do, I couldn't even customize it - so now I'll likely get all the stuff people didn't want, without being able to choose anything myself. EXTREMELY disappointing. The person I chatted with was pleasant enough but it seems like they have to follow a script."
UPDATE - After leaving various reviews, another member of the FFF team contacted me and pulled some strings to make the overall experience better. I did not leave a poor review for that purpose, I honestly didn't even think they would be checking their reviews on these websites, but it is clear that they do care about their reputation. The last person to message me sounded way less automated - it was nice to deal with someone who didn't appear to be following a certain script
Hi Tianna! Thank you for taking the time out to leave us a review! We're sad to hear about disappointment. It is always our goal to provide a seamless experience to our members, and we're sorry we fell short. A member of our management team has followed up with you via email. We'd love to help you further!