ClearlyReviews 5,181

I spent a long time getting my order right - I should have known from the start it was a mistake as I needed multiple emails and phone calls to confirm the details and get the price I was paying to match what they had advertised, before I actually placed the order.

Then a couple of weeks later, without any goods being received or any contact with me, they cancelled my order. They admitted it was a mistake (although with no indication of how anyone could make such a mistake). Clearly's error has left me $250 out of pocket, and they refuse to do anything about it - their customer "service" staff go around in circles offering meaningless excuses but not doing anything to actually fix their mistake, all whilst using infuriating platitudes in their emails like "I hope you're having a great day". I'm guessing they figure it's a small enough amount that I'm not going to waste my time and energy chasing it, and although it's not an insignificant amount to me, they are of course correct - it's not cost effective to try and make them actually do the right thing. Instead they just get away with causing actual financial harm to to their customers, without any care or concern...

Unethical, unprofessional and infuriating - avoid at all costs.

I bought contacts on Dec 30 2024.They took money out of my bank date of purchase n then again on Feb 4 2025 for the same order I still have not received. This isn't the first time this has happened to me.First time oversight second just a fraud. Watch your money when dealing with this company. I am jumping through hoops for my money back which they are trying to say...on the 30th of Dec was a hold on the money n on the 4th they took it out. But it's been taken out of my bank twice.

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Contacts are defective. Probably froze during shipping. 8 instances of breakage so far it's 50 percent. Clearly will not take them back, offered me a $7.51 refund. I purchased 4 boxes of 90 = $240. They never answer direct questions, I'm pretty sure it's not a human I am corresponding with if it is they don't speak or read English very well. Sound familiar?

Ordered Feb 2nd, 2024 and paid $401 for my glasses. I never received them and was told I would receive a refund. Well, they just took another $300 yesterday and put me into overdraft. I've paid $700 for glasses I didn't receive, and no one cares. I've talked to 12 different people who've told me 11 different things, the last being that I would be refunded $400 for the glasses I didn't receive. Instead they STOLE another $300 from me and my glasses are still no where to be found. I'm on Maternity Leave. They literally stole the formula out of my baby's mouth. Get your glasses from a place that actually cares so you don't end up as stressed and upset as I am. Save yourself, this company doesn't care about their customers at all. It's all about the $$$. They're stealing from someone on Mat Leave collecting EI. This is not OK, but they're not worried about my $700 or my glasses. Eyebuydirect has way better customer service and doesn't take money out of my account for no reason, without notifying me. And their frames are way nicer.

You better be happy with your purchase because if you need to return them you'll be waiting a while,
Mine were bent and sat $#*!-eyed on my face, obviously their QC department was off that day. I returned them almost a month ago and the BOT that answers from customer service just tells me to be patient, live, and learn, never again

Been waiting over a month for a refund but their website and customer service keep giving me the run around.

Order # *******. Express delivery paid. ETA 01/29/2024. Never received but I was charged 168.92$ on my account. Order Cancelled but money is not reimbursed. Can't buy my contacts. Where is my money?

Placed an order in Sep 2023 on urgent basis, had to cancel because it never reached in time. Placed another in 2024 using the premium delivery option and it is reaching after 6 days. Again messed up my delivery address. Customer service doesn't understand what's being asked either. Never got an order confirmation or tracking information for the order. Always choose the standard free delivery option. It's anyways going to reach in 5-7 days as they operate through snail-fast Canada Post.

I sent in my return on October 7th and I continue to wait for my money to be refunded. Customer service acknowledged that my package arrived at the warehouse, but they will not refund my money. When I phone/email, they tell me they have sent an "urgent request" for my refund to be processed, but it doesn't happen.

Ordered contacts in december, I realized a mistake was made within 5 minutes after ordering. No option to cancel the order so I reached out to the customer service. They told me they had "downloaded" the order and therefore they could not cancel it anymore.

Upon leaving a review the manager reached out to me stating that they would issue me a refund within the next 24 hours. This was said in an email on december 27th. Today on January 12th I am still waiting for my refund. After talking with one of the customer support people they told me it can take an additional 10-15 days because their servers are down and now have to manually send me my money back.

Another customer support agent told me that they have a back log and therefore weren't able to refund me.

Then one of their social media managers told me they would reach out to me which they again never did.

They keep lying to you and making you wait without any proper communication what so ever.

I do not recommend anyone ordering from this place as they are not trustworthy with your money. I have already filed a scam report with the payment company.

If I could give Clearly a 0 Star rating I would. For starters I did my order and the website states any orders over $100 qualifies for Free shipping. That was a lie and I tried multiple ways in the checkout and it was still charging me. But whatever I needed my contacts asap so I went for the Premium Express shipping. I order products with Premium Express from other companies and get it over night. With Clearly I have been waiting 12 days now and still nothing here. This is the worst, and I meant absolute worst company to deal with. If you are searching and come across Clearly as the best deal I highly suggest not taking the bait and go to the next competition

They ruined my $#*!ing life. They changed my delivery option without informing me when i chose xpress delivery option and i can't even go to school or work because they are taking freaking 3 weeks to deliver when they said it only takes few days. $#*!ing liars

Order #*******-1

Ordered contacts Dec. 27,2023, they shipped but no bill was attached to tracking order to submit to my benefits. Contacted customer service on December 27,2023 was told an official receipt would be emailed before the day was over. Nothing came to my inbox.

Dec.28,2023 contacted clearly again about an official receipt, they finally sent it after telling them, " it's like you don't want my business, nor care about customer requests, especially an official receipt."

I was later issued a receipt by email, with an excuse they are having computer issues, now I'm gonna be honest I ordered contacts last June and that was the same excuse. Honestly at this point I think I may take my business else where, kinda silly I have to hound for something important.

Clearly was an awesome site/service back in the day when they were new. Now they take your money, don't send you the product and refuse to refund your card. On top of that they ignore your communication and then hang up when you call for help. My biggest regret is how many people I sent their way. Never again. Their customer Service is non existent, and when you point out that they're making stuff up with dates by bringing up the actual email you sent, they hang up on you. They're ok if all goes smoothly, but lord forbid you have a problem… they're officially my least liked company of 2023. I should have known it would go south when I tried to order on my account I had had for well over a decade and they denied me and told me I have to start a new account because they've changed ownership or something of that nature. Zero help, zero service. I should have stopped there but I needed replacement frames for glasses I had purchased from them. No lenses just frames. Ordered October 29,2023 & it is now December 26,2023 and I have nothing to show for this order other than endless frustration and an almost $200 bill. Thieves! Never again. Worst company in Canada by far. Stay clear if you hate being ignored and having your money stolen from you.

I placed an order for eyeglasses a week ago. I was told there was a production problem with my eyeglasses my order has been canceled!
This is ridiculous, stay away from them, their customer support sucks

Today is boxing day. They promote 25% OFF. However, their website spins and spins and then order not available. Only way to order is via optician. All good until checkout. Clearly -- Clariti - Singlefocal and 1.75. It worked 2 years ago. Since then stopped working. Calling them is endless holds.

I ordered contacts and glasses. The glasses arrived with bent arms and twisted frame.
I called and the rep stated a return label would be emailed. I called a week later and asked again. This time waiting on the phone until I could verify label was sent to me.
When the glasses were confirmed returned to clearly the funds were not returned.They would not just take the lenses out and transfer into an unbroken pair. They said they do not do that that refunds would have to be processed. I asked of then would I get the sale price. The answer was no. I called and inquired about the return of funds 12 days later and was told it was still processing. 12 days later I called again and told another 5-10 business days. So I read of just putting lenses in another pair. I now have no money returned, no glasses and cannot order more ones because I need the funds back.

I have been purchasing my glasses from Clearly since 2018. It used to be the cheaper option, but not any more. If you need anything stronger than a basic, standard lens then you are better off ordering from your Optrician. Clearly's lenses are now the same price as any regular glass store, and the good-quality frames are not discounted enough to make a difference. The sales never really apply to any of the higher-end frames. I used to love Clearly, but am now looking for other options.