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    Clearly

Clearly

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Overview

Clearly has a rating of 2.8 stars from 5,199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Clearly most frequently mention business days, new pair, and poor quality problems. Clearly ranks 5th among Contact Lenses sites.

  • Service
    232
  • Value
    233
  • Shipping
    238
  • Returns
    100
  • Quality
    231
Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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How would you rate Clearly?

Reviews (5,199)

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Reviews that mention popular keywords

customer service (511) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user tonyjanssen8
Canada
1 review
1 helpful vote
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March 3rd, 2024

Contacts are defective. Probably froze during shipping. 8 instances of breakage so far it's 50 percent. Clearly will not take them back, offered me a $7.51 refund. I purchased 4 boxes of 90 = $240. They never answer direct questions, I'm pretty sure it's not a human I am corresponding with if it is they don't speak or read English very well. Sound familiar?

Tip for consumers:
Don't buy contact lenses here

Products used:
Contact lenses

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2024

Thumbnail of user meghnag3
California
1 review
1 helpful vote
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January 27th, 2024

Placed an order in Sep 2023 on urgent basis, had to cancel because it never reached in time. Placed another in 2024 using the premium delivery option and it is reaching after 6 days. Again messed up my delivery address. Customer service doesn't understand what's being asked either. Never got an order confirmation or tracking information for the order. Always choose the standard free delivery option. It's anyways going to reach in 5-7 days as they operate through snail-fast Canada Post.

Service
Shipping
Quality

Date of experience: January 27, 2024

Thumbnail of user landonh60
California
1 review
0 helpful votes
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December 29th, 2023

Order #*******-1

Ordered contacts Dec. 27,2023, they shipped but no bill was attached to tracking order to submit to my benefits. Contacted customer service on December 27,2023 was told an official receipt would be emailed before the day was over. Nothing came to my inbox.

Dec.28,2023 contacted clearly again about an official receipt, they finally sent it after telling them, " it's like you don't want my business, nor care about customer requests, especially an official receipt."

I was later issued a receipt by email, with an excuse they are having computer issues, now I'm gonna be honest I ordered contacts last June and that was the same excuse. Honestly at this point I think I may take my business else where, kinda silly I have to hound for something important.

Products used:
Contacts

Service
Value
Shipping
Returns
Quality

Date of experience: December 29, 2023

Thumbnail of user tylerjamesspooner
Canada
1 review
2 helpful votes
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February 19th, 2024

No longer is there a 10-15 day return policy since January, please change the policy information on your website to reflect the actual time it takes for returns to be returned as my insurance ran out because they didnt get back to my account and refund in time.

Date of experience: February 19, 2024

Thumbnail of user fcinfo2008
Canada
1 review
1 helpful vote
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March 21st, 2024

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Products used:
Glasses

Service
Value
Shipping
Quality

Date of experience: March 21, 2024

Thumbnail of user jodys384
Canada
1 review
0 helpful votes
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November 11th, 2023

I have been purchasing my glasses from Clearly since 2018. It used to be the cheaper option, but not any more. If you need anything stronger than a basic, standard lens then you are better off ordering from your Optrician. Clearly's lenses are now the same price as any regular glass store, and the good-quality frames are not discounted enough to make a difference. The sales never really apply to any of the higher-end frames. I used to love Clearly, but am now looking for other options.

Products used:
glasses and contact lenses

Service
Value
Shipping
Returns
Quality

Date of experience: November 9, 2023

Thumbnail of user blackzacch
Canada
1 review
1 helpful vote
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January 9th, 2024

If I could give Clearly a 0 Star rating I would. For starters I did my order and the website states any orders over $100 qualifies for Free shipping. That was a lie and I tried multiple ways in the checkout and it was still charging me. But whatever I needed my contacts asap so I went for the Premium Express shipping. I order products with Premium Express from other companies and get it over night. With Clearly I have been waiting 12 days now and still nothing here. This is the worst, and I meant absolute worst company to deal with. If you are searching and come across Clearly as the best deal I highly suggest not taking the bait and go to the next competition

Tip for consumers:
Never will I go for the cheaper company

Products used:
Contacts

Service
Value
Shipping
Returns
Quality

Date of experience: January 9, 2024

Thumbnail of user joed1867
Canada
1 review
1 helpful vote
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February 21st, 2024

You better be happy with your purchase because if you need to return them you'll be waiting a while,
Mine were bent and sat $#*!-eyed on my face, obviously their QC department was off that day. I returned them almost a month ago and the BOT that answers from customer service just tells me to be patient, live, and learn, never again

Tip for consumers:
Stay away

Products used:
glasses

Service
Value
Shipping
Returns
Quality

Date of experience: February 21, 2024

Thumbnail of user karhas
Canada
1 review
1 helpful vote
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November 24th, 2023

Today is boxing day. They promote 25% OFF. However, their website spins and spins and then order not available. Only way to order is via optician. All good until checkout. Clearly -- Clariti - Singlefocal and 1.75. It worked 2 years ago. Since then stopped working. Calling them is endless holds.

Tip for consumers:
Fix your website.

Products used:
I'm trying to order a product. Wish I could.

Service
Value
Shipping
Returns
Quality

Date of experience: November 24, 2023

Thumbnail of user kevinm4440
Canada
1 review
0 helpful votes
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November 10th, 2023

I ordered contacts and glasses. The glasses arrived with bent arms and twisted frame.
I called and the rep stated a return label would be emailed. I called a week later and asked again. This time waiting on the phone until I could verify label was sent to me.
When the glasses were confirmed returned to clearly the funds were not returned.They would not just take the lenses out and transfer into an unbroken pair. They said they do not do that that refunds would have to be processed. I asked of then would I get the sale price. The answer was no. I called and inquired about the return of funds 12 days later and was told it was still processing. 12 days later I called again and told another 5-10 business days. So I read of just putting lenses in another pair. I now have no money returned, no glasses and cannot order more ones because I need the funds back.

Products used:
Eye glasses

Value
Shipping
Returns
Quality

Date of experience: November 10, 2023

Thumbnail of user misa4
Canada
1 review
1 helpful vote
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January 4th, 2024

They ruined my $#*!ing life. They changed my delivery option without informing me when i chose xpress delivery option and i can't even go to school or work because they are taking freaking 3 weeks to deliver when they said it only takes few days. $#*!ing liars

Products used:
Contacts

Service
Value
Shipping
Returns
Quality

Date of experience: January 4, 2024

Thumbnail of user taralindsaymurphy
Canada
1 review
1 helpful vote
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January 13th, 2024

I sent in my return on October 7th and I continue to wait for my money to be refunded. Customer service acknowledged that my package arrived at the warehouse, but they will not refund my money. When I phone/email, they tell me they have sent an "urgent request" for my refund to be processed, but it doesn't happen.

Products used:
Prescription glasses.

Service
Value
Shipping
Returns
Quality

Date of experience: January 13, 2024

Thumbnail of user bahaq
Canada
2 reviews
1 helpful vote
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November 28th, 2023

I placed an order for eyeglasses a week ago. I was told there was a production problem with my eyeglasses my order has been canceled!
This is ridiculous, stay away from them, their customer support sucks

Service
Value

Date of experience: November 28, 2023

Thumbnail of user jasperu8soccer
Canada
2 reviews
1 helpful vote
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December 26th, 2023

Clearly was an awesome site/service back in the day when they were new. Now they take your money, don't send you the product and refuse to refund your card. On top of that they ignore your communication and then hang up when you call for help. My biggest regret is how many people I sent their way. Never again. Their customer Service is non existent, and when you point out that they're making stuff up with dates by bringing up the actual email you sent, they hang up on you. They're ok if all goes smoothly, but lord forbid you have a problem… they're officially my least liked company of 2023. I should have known it would go south when I tried to order on my account I had had for well over a decade and they denied me and told me I have to start a new account because they've changed ownership or something of that nature. Zero help, zero service. I should have stopped there but I needed replacement frames for glasses I had purchased from them. No lenses just frames. Ordered October 29,2023 & it is now December 26,2023 and I have nothing to show for this order other than endless frustration and an almost $200 bill. Thieves! Never again. Worst company in Canada by far. Stay clear if you hate being ignored and having your money stolen from you.

Date of experience: December 26, 2023

Thumbnail of user nicolep562
Canada
1 review
0 helpful votes
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November 2nd, 2020

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Date of experience: November 1, 2020

Thumbnail of user farhana63
Canada
1 review
5 helpful votes
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July 27th, 2023

Worse experience, can't process a simple 215 dollars order. Wasted 3 hrs on with customer service and, accounting department still no hear back or signs of a refund. Never going through this hassle again. Fix your broken website and, refund me asap. The least they could have done was to give an update on the process.

Service
Value
Shipping
Returns
Quality

Date of experience: July 27, 2023

Thumbnail of user nadinet50
Canada
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

The website was decent to work with and it was great being able to "try on" glasses before buying. The lenses were excellent! Being a little concerned at whether or not I calculated the distance between my eyes appropriately, they turned out spot on! :) I don't love the frames I chose… sadly looked better on my online face than my actual real life face, which is why I rated with a four rather than five stars, but none the less, I have two pair that give me the sight I need to function daily and be able to drive at night. Very happy with the service and the timeliness of arrival. I would definitely use this service again.

Tip for consumers:
Take good care in trying on the glasses first to see what they will potentially look like. I didn’t do such a great job for myself but would try again because the quality and service are excellent.

Products used:
2 pairs of glasses

Service
Value
Shipping
Quality

Date of experience: January 14, 2022

Thumbnail of user benr230
Eleni B.

Thanks for leaving a review, Nadine! Know that we also have an easy and free return policy if a pair just isn't working for you out of the box. Just let us know if you wanted to try with a different style. Great vision comes first, but glasses are such a big part of your 'look' as much as they help you see the world around you, and getting a style you love is important too! - Team Clearly

Thumbnail of user hught45
Canada
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

FedEx delivered to the wrong location. After contact Clearly and Fedex, I was instructed to wait and see if they showed up (forget the fact I'm needing them, will be without eyewear and could have just purchased locally). I caught on my camera 3 days later the package dropped off by someone who had received it by mistake (lucky). I got an email 2 weeks later from FedEx ("our notes show your package was delivered on xx date" - real helpful) and then 3-4 weeks from Clearly asking if it ever showed up. Thanks for actually caring. For the record, FedEx is terrible here so I recommend you find someone else, they've messed up almost every order we've had here. It would also be nice to show more care from Clearly than a follow up a month later. This was such a bad experience I'm pretty sure none of us will be coming back and will just shop local from now on.

Tip for consumers:
Great if you don’t need service or eyewear in a timely manner.

Products used:
Contacts

Date of experience: September 3, 2021

Thumbnail of user isabellad38
Isabella D.

Thank you for taking the time to share your experience with us, Hugh. We strive to provide speedy delivery and we are so sorry to hear of this frustrating inconvenience! Your satisfaction is important to us. Someone from our customer care team will be reaching out shortly to provide further support. Thank you so much for your patience! - Team Clearly

Thumbnail of user uriv2
Canada
1 review
2 helpful votes
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April 3rd, 2022
Verified purchase

Ordered 2 boxes, 1 box had its contact lenses break in my hands after few days of use, when contacted them instead of sending me a replacement they demanded a new prescription. It would cost me the same to go for an eye exam as to buy that stupid box again.
I wear contacts for 20 years never had this happen, never ordering from them again.

Date of experience: March 4, 2022

Thumbnail of user adrieleq
Adriele Q.

We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturer's warranty policy), or they may not be prescribed for you by your eye care professional. However, we're glad to hear that our great customer service team was able to help make returning them quick and easy! Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! We look forward to having the pleasure of serving you again soon. - AQ

Thumbnail of user chrislewis615
Canada
1 review
5 helpful votes
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July 29th, 2023

I ordered lenses on July 5. It is now July 29.
Many many phone calls no resolution
Last day promised was 2 days ago. Opened mail box to see it empty...as usual.

CLEARLY the website refresh was the worst mistake in the company's history. Unless of course they wanted to claim some free cash.

Tip for consumers:
CLEARLY ripped me off 133 bucks

Products used:
None, because I didn't get anything

Service
Value
Shipping
Returns
Quality

Date of experience: July 29, 2023

Thumbnail of user andrishchudlo
Canada
1 review
6 helpful votes
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August 14th, 2023

Horrible recent experience. Paid for a $300 order of daily contacts. A month later, they still haven't shipped, and clearly will not allow me to cancel the order, nor will they give me any sense of when (or even if) it will ever ship. Called multiple times, each time I was told someone would get back to me with an update. No one ever got back to me, I had to keep calling. They won't even refund the $20 in shipping in handling. Stay away from this company!

Service
Shipping
Returns

Date of experience: August 14, 2023

Thumbnail of user steveng1405
Canada
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

I'm very glad I purchased my daughter's eye glasses from Clearly. I checked out prices in local stores and it was extremely expensive, even with their phony discount sales. I worked in Asia for a number of years and know the cost of eyewear. There is no reason to pay such marked up prices. The eye glasses I purchased from Clearly was of good quality and at a reasonable price. Ordering was easy, shipping was fast and the presentation on arrival was excellent. I would highly recommend others to purchase their eyewear from Clearly. Don't bother with the over priced retail stores.

Service
Value
Shipping
Returns
Quality

Date of experience: March 5, 2022

Thumbnail of user jonathanm889
Canada
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

Received my contact lenses quickly. However, there is something off with the lenses, so my vision is not very good. While it has been some time since I have ordered from Clearly, the prescription and lens brand/type that I use has not changed in years. Therefore, I am unsure why these pairs are not working very well.

Products used:
Contact lenses

Service
Value
Shipping
Quality

Date of experience: July 19, 2021

Thumbnail of user samuelh294
Samuel H.

We're so sorry to hear that something is off with your new contact lenses, Jonathan, and we'd love the opportunity to investigate this issue and help! A member of our customer care team will be reaching out to you shortly to provide further support and make things right. - Team Clearly

Thumbnail of user mishaylaf
Canada
1 review
4 helpful votes
  • Send Message
August 23rd, 2020

I ordered my glasses and got them within 7 days. No complaints there, however the day I received my glasses, clearly took more money from my credit card. The exact same amount as I had paid a week prior. And customer service tells me it's a bank problem not their problem? I called looking for a simple refund and it's been made difficult. There was absolutely no reason to take additional funds when i had already received the glasses.

Date of experience: July 24, 2020

Thumbnail of user isabellad38
Isabella D.

Hi Mishayla, we're so sorry to hear about this experience! We'd love to take a closer look and make things right! Could you please respond to our private message with your order number or email address. Looking forward to hearing from you. Thank you for your patience! - Team Clearly

Thumbnail of user trevorc153
Canada
1 review
0 helpful votes
  • Send Message
June 26th, 2021
Verified purchase

The contact lenses arrived on time & in excellent condition. Unfortunately, half the order is unusable due to an unforeseen prescription change which I only discovered after the return period had expired.

Date of experience: June 26, 2021

Thumbnail of user janes867
Jane S.

Hi Trevor, thank you for your review! We really appreciate you sharing your experience, and feedback. We're sorry to hear about this unfortunate incident, and we'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly

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About the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

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2.8
5,199 reviews
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