This keeps happening with every box I order. I don't even know how many times I've left my house thinking it'll be fine and it's a rip in the contacts. They're daily contacts... not something that's damaged from wear and tear. It costs more than the contact lens to recover from that type of potential damage.
Great glass at reasonable prices. Have ordered about 8 or so pairs from them over the years, never had a problem. They even gave my girlfriend a free pair of glasses when she asked to cancel due to realizing she was short on cash (student life). Also appreciate their donations to developing nations. Really fast shipping in Canada too.
Thanks for the fantastic feedback, Kyler! We're so glad we've been able to help you with so many pairs over the years (and by extension, help so many in need with every purchase!) - Team Clearly
Easy to use website for an old tech shopper. Great value if wanting to change your look without spending optometrist shop prices!
Bought 2 pairs. Love 'em both. Order shipped quickly. Packaging nicely done - plus a Canadian business with a social conscious.
My eye doctor's place would have taken weeks to get me this contact order! I do hate wearing glasses because of the "mask fog". Ordered from clearly and got my contacts within days! No mask fog for me.
Clearly is the best place I've found for eyeglasses/contacts. If you have benefits, Blue cross recognizes them whereas other companies don't so do your research before buying from other companies. Clearly was quick to deliver and love my glasses. Thumbs up!
Despite months of emails and phone call and endless apologies from them there is no consumer complaints supervisor able to provide the glasses ordered when mistakes happen. They have consistently sent wrong glasses over last 10 months. They take hours apologising and saying they will fix it but still not. Take care with your experience. It may be quicker to go to Dispute Resolution of Civil Courts than wait for customer service to respond. Easier to deal with in person opticians or try other online companies.
I've always been surprised how quick my orders arrive. Been ordering for years and only once had a issue which was corrected immediately. I also like the extra goodie thrown in. The last time it was gummy bears! Thank you!
The contacts are great and good quality. Non drying, very flexible lens, and stay clear the entire month-wear! Also considering shipping delays with restrictions, my shipment came in TWO days! (Toronto, ON)
Getting contacts from clearly is super easy. They always arrive quickly and are correct. The candy in the last box was a nice touch!
Is there any way clearly could make the storage containers optional? I have so many it feels like unnecessary plastic build up.
Overall, a fan. Thanks!
Virtual try-on feature is not as good as actually going to the store, but it's much better than not trying them on at all. I would highly recommend not buying glasses that don't support it. If you do make a mistake, the returns are very easy.
Hi Nate, thanks so much for your review! We really appreciate the rating and feedback. We know buying glasses online can be tricky and requires a leap of faith! We aim to make it easy for you by having Size filters on the main Glasses page so you can find the perfect fit, then Virtual Try On to find the perfect style, and lastly the super easy return policy just in case it doesn't work out. If there's anything we can help with (whether fit or style advice), please feel free to reach out! We're happy to help. We hope to 'see' you again soon! -Team Clearly
The site is user friendly, customer service is the best, so many frames at very reasonable prices, delivery real fast and free so far (ordered twice in one month because had a 20$ dollar rebate at Easter could not resist - the zoom reading glasses ended up free!) Returned a pair hassle free too with their return label sent by email. Try it out you will probably never go back to buy your glasses at full exaggerated prices at the optometrist and can have more than 1 pair and not break the bank. Your prescription glasses will probably end up at least half the price or better because they have such great sales on the frames. Next purchase some good sunglasses!
Ordered prescription sunglasses... fabulous price and great optics! Can't say enough good things about this great company. Was also very impressed with how little time it took to receive once ordered... so fast!
I will definitely be ordering again as my wife also saved about 100% on her contact lens prescription.
Yup... we are impressed.
This was my first time I have ever tried daily contact lenses, let alone ordering contacts online. The process was fast, super easy to find help, and delivery came earlier than expected. Will be ordering more as soon as needed!
Ordered 3 pairs of glasses. Different times. Same prescription that i have been using for years. Correct pd. Was not able to see properly unless i pulled the glasses away from my face.
I returned each pair and a refund was given quickly. Thank you..
Hi Lisa, thank you for your review! We really appreciate you sharing your experience and feedback. If you'd like to troubleshoot your prescription, pupillary distance, or optical centre measurement with us, please feel free to reach out. We'd be more than happy to help! -Team Clearly
I ordered two pairs of coloured contacts but unfortunately they did not fit my eyes properly but thankfully for the excellent customer service they emailed me & we solved the issue! I'm so impressed I have never had such a wonderful experience with returning items before: I will be ordering again in a couple weeks!
Hi Megan, thank you for your feedback. We're sorry to hear that these contact lenses aren't working out. Your eye health and vision needs are really important to us - we'd love to take a closer look and see how we can offer assistance. We will be in touch shortly. Edit: Thanks for your updated review, Megan. We greatly appreciate your patience and are so glad that we could make things right! - Team Clearly
Feels weird to review a contact lens website, but it's surprisingly quick delivery with Clearly. If I order on Monday, I usually get them by the end of the week (if not sooner! Like Wednesday?!).
And affordable too!
Would recommend
Loved the try on feature! Ordering was easy, delivery was reasonable, and the glasses fit and looked great! Not to mention we saved hundreds of dollars vs buying from a local eye glass shop. That's VERY important for those of us without vision coverage!
Hi Cole, we're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Ordering was easy. I did go into a store to try on glasses first then I ordered online. Arrived ahead of schedule. Got a very good deal price wise. Only issue is the fit. Went and had them adjusted but still a bit too wide on my face. Also having to get used to progressive lenses. All takes time but all-in-all a good experience. Recommend
I've used Clearly for several years and have always had a good experience, but recently I've been absolutely swamped with annoying YouTube ads from them. I would feel a lot better about buying from the company if they were less aggressive with their advertising.
We're terribly sorry about this, Ethan! Ads can be a great way to reach a wider audience and help people discover a more affordable way to access the vision they need, but nobody wants to be swamped (excited as we are about eyewear, we can imagine any ad would wear out its welcome with enough repetition!) We'll definitely provide your feedback to our web team. Even if we can't turn them off entirely, perhaps we can do something about their frequency! - Team Clearly
The sunglasses don't look exactly how they looked on me with the virtual try-on, they are a bit smaller than I would have liked. They also slip off my nose. I've tried to adjust them using the guide provided but they're only slightly better and are still too loose.
Thank you for your review, Mariam. We're sorry to hear that these glasses aren't fitting quite right! It sounds like these frames may be slightly too wide in the nose bridge, causing them to slip off your nose. We want to make sure that you end up with a frame that you will love! We have recently extended our free return policy from 14-days to 60-days, as long as they are in their original condition. Someone from our customer care team will be in contact with you shortly to provide further assistance. - Team Clearly
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Eunice. Your eye health is really important to us, and we are concerned to hear of this experience. Someone from our customer care team will be in touch shortly to offer further assistance to make things right. Please keep an eye on your inbox! Thank you for your considerable patience. - Team Clearly