Clearly

Ordering through clearly was simple. Done it many times before but I'm not impressed with the shipping. I was due to have my package by the first week of December and I didn't get it till nearly 4 weeks later after having to call Canada post and file a claim.

Clearly did reach out to me and were very concerned over the delivery issue. They certainly want to make sure their customers are happy with the service. I will certainly purchase from them in the future but will try to avoid extremely busy times of the year.

Was the first time when I ordered online. To make sure you don't order something wrong, like I did at the beginning, send copy of your prescription too. I'm very happy with the quality, price and customer service offered. Thank you!

I bought a backup pair of prescription glasses and didn't wear them for a while and was still in its original packaging. Then when I went to go open it again the lenses where chipped in mutiple spots along the edges. Order arrived as expected no issues there.
Edit: customer service contacted me to resolve issue and will be sending glasses back for a credit.

Will update with 5 stars when credit gets processed

If you need contacts, they're absolutely the best place to order from in Canada. Their price match is so easy to take advantage of. I once tried to price match to a competitor's site but after shipping and handling costs it actually came out higher than Clearly's -- so what the lady on the other side of the phone did was search up another competitor site and found a price match for me. Very impressed with this company. Highly recommended.

I placed an order for contacts last year and ended up waiting an extra month longer than what I was told. Unfortunately there was nothing the customer support could do on their end as it was an issue with the manufacturers of the contacts. They expedited my contacts as soon as they got them which was nice. Again, nothing clearly did but just highly recommend if you are going to order from them (especially contacts), don't wait until you only have 3 weeks - a month supply left as it could potentially take longer. They also refunded me $30 for the wait and frustration so overall I was happy, just annoyed at how long I had to wait.

Clearly didn't necessarily do anything wrong, per se, but the whole experience of purchasing glasses online is one that I will never pursue again thanks to this experience. Bought one set of glasses initially that didn't fit. Clearly did freely refund me for that, to their credit. The replacement set, however, while technically "fit", have a very shallow angle on the ear bars meaning that they are constantly sliding down my nose. All of this would have been avoided by visiting a store in-person to get a pre-purchase fitting.

Edit: Customer service reached out to me which was a very pleasant surprise considering I had given it 4 stars originally which shows they must read all reviews. They offered me a credit on a future order which was very kind of them and definitely justifies an increase in the star rating.

Cheaper than ordering from a local shop but delivery was not as quick as normal, I received notice there would be a delay after I had ordered so I would have preferred knowing that prior to ordering.

Purolator never, tried to delivery the package or leave a notice. It happens more than once, only with Purolator courier, terrible service. Seller should choose a better courier and make sure packages are delivered properly.

I'm a first time buyer of online contacts. I will never go back to an optometrist for contacts ever again. If you have a pair of contacts and need more ordered don't hesitate to get them through clearly.ca. Fast delivery. My contacts arrived 2 days after purchase! Accurate order. Same products you'll find in the shops. My employer health insurance company instantly approved clearly.ca and covered my cost in full. My wife, kids and I will be using clearly.ca going forward.

The ordering process online is very easy to go through, with multiple options to help you choose from. The order arrived within a week, two weeks earlier than expected and the glasses are amazing quality.

Quick and easy shopping for contacts, and there's always a coupon code for discounts. I come back every year for a year's supply.
I had one problem this time. They offer a choice of shipping companies, specifically saying to choose Canada Post if you want it to get into an apartment building. I did that, but it was shipped through FedEx anyway, so I ended up with a delivery slip and having to go pick it up myself.