I struggled for at least 5 years to find contacts that were comfortable to wear. My aunt introduced me to this brand of coloured contacts and I'm already on my second box. They're also good for dry eyes when paired with Bausch+Lomb Saline Plus solution.
Great service, even when I tried to change the colour of frame and my internet connection has been interrupted before confirmation - they already changed it for me! Also had full and friendly service at local store for adjusting frame. Thanks!
I placed an order and then another one because it was super simple. I had my prescription before and never found something I liked in store. Searching by size was the way to go. The "Try and On" feature wasn't working accurately with my PD but then I was able to measure the new glasses against my own and that worked better to determine fit. I wish they had more plastic crystal/clear or see through with a tinge of blue/turquoise in some models. Would be nice if website would recommend (or email customers) similar models in size after ordering so customers could see if they want another pair.
My contacts always come quicker than expected and exactly as ordered.
This time they took a little longer cause I have a very unusual Rx and now progressives on top of it all.
I've loved the ease and efficiency of ordering
My contacts from clearly for many years already.
I have been a long time customer of Clearly.ca, perhaps even over 10 years!
They always have the brand I need, and have never let me down. Shipping is fast within Canada. 2-5 days usually depending where you're located.
Thanks for making my contact purchases amazingly convenient, secure, and stable over the years!
Based on my shopping experiences, ordering from Clearly is a simple reorder click, they have very competitive pricing (when discounts are used) and a wide selection of products, and they go the distance to make sure every purchase is satisfactory.
All orders always arrive on time and with ample shipping notifications. I have never had anything shipped incorrectly, items missing or damaged. I am happy with the service at Clearly and will continue to make my contact purchases with them.
Received contacts on time and as expected. No major concerns, a couple right eye lenses were bad so far, but if it becomes a bigger issue I will reach out to customer service.
Updated rating based on customer service emails/discussions.
Pricing was competitive but I find eyeglasses to be overpriced in general. I'm not big on the progressive lenses; in order to read with them, you have to be looking down your nose, and any deviation left or right creates blur. They're transition lenses, too, and great for driving.
Ordering was painless. Glasses were as described and fit well. Especially happy with the anti-fog coating. The well packaged new glasses arrived with an obviously bent nose pad. This was easily rectified but did cause some initial disappointment.
Also wish I had spent more time in selecting the frames as they are larger than expected.
Overall happy with the purchase and will order from Clearly again.
We can imagine how concerning that would have been for you. We pride ourselves on the satisfaction of our customers. It sounds like your glasses could use an adjustment to help them fit you more perfectly. We recommend taking your glasses to a local optical shop where they can safely and quickly adjust them. We also have this blog article for how to safely adjust glasses at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would like to take a closer look and see how we could make this right! Someone from our customer care team will be reaching out shortly. -AQ
Always get what i ordered, quick and easy to restock. They have very competitive pricing. I have also ordered 3 pairs or glasses and they are really nice. Ive only had an issue once where my contacts froze during shipping and they replaced them for me, great customer service. I love their free contact lens cases.
Never been disappointed once and have ordered with them quite frequently and regularly. Fast accurate good quality and great customer service even follow up makes you feel valued as their customer very happy :)
No problem with my progressive lenses, frames are perfect.
Service department excellent and prompt delivery appreciated.
I will purchase again from this company and I can with confidence give a strong recommendation to others.
Great experience. Online choices is very hard for me. We went to the Clearly store at Queen St. W in Toronto. SO happy to have found that store and actually see what the glasses look like on. Then the online order arrived at our home in less time than expected. Both my husband and I are very satisfied customers.
Ordered from clearly because it was priced almost half of what the optometrist office wanted for the exact same product.
We were not expecting it to be so easy or so fast!
And the contacts came packaged so nicely with a cute little surprise inside.
Thanks so much!
My order arrived in good time! I always love ordering my contact lenses from Clearly because they are always very reasonably priced, comfortable, long-lasting. Additionally, they actually carry my prescription (-5.75 is hard to find on most websites) and I can even get coloured prescription contacts as well!
For some inexplicable reason my last contact order was "upgraded" to FedEx. This resulted in me chasing the package for more than 2 weeks. Even driving an hour round trip to pick up my package at a pharmacy who misplaced my package. I had called Clearly twice with no assistance rendered. After daily calls to FedEx I finally get my package more than 2 weeks late. Clearly gave me a whopping $15 off my next purchase. Which was far from adequate to cover my time and hassle and didn't reflect all the years I've been a dedicated customer.
Hi Deborah, we're so sorry to hear about this experience! Our surprise upgrade to a faster shipping method was meant to ensure that you'd be getting your order as fast as possible, and we're sorry to see that the opposite experience happened! We'd like to reach out to you directly, and help further with this. Keep an eye on your email inbox. -Team Clearly
The glasses arrived within a week and in perfect condition. They also appear to be in good quality. My only complaint is that the purple isn't as vibrant as shown in the pics unless you stand outside in bright sunlight, but this doesn't bother me too much.
Also the customer service was excellent I never feel like they are cheating me or making me wait
Hi Odeen! Thank you for the great review! We appreciate your feedback, and glad to hear you're enjoying the frames you received. We'll be sure to pass along your feedback regarding the colors and styles of our frames and how they are displayed on our website for you. We'll also be more than happy to let our entire customer service team know how great of a job they're doing! Thanks again for the 5-star review! We truly appreciate it! - Team Clearly
I'm 83 years old and figured out how to order these glasses all on my own. The service was very good. And when my son saw me in my new glasses he said I had Buddy Holly glasses.And my daughter in law didn't even laugh at me. I was thinking of ordering another pair that are round someday. Thank you for the service. Robert Olson
Thank you for the fantastic review, Robert. We're so glad our website could make ordering online easy, (and while being able to see is always key, if you can manage a Buddy Holly look at the same time, even better!) We look forward to finding you a sharp looking round pair next! - Team Clearly
I've been buying from Clearly for maybe over 15 years now, and I still return there for new glasses. Why? Very good prices and decent quality glasses. The customer service has been very good when I needed it.
Having said that though, I find that their selection of frames from different manufacturers have decreased over the years. There's a lot of cheap house brand "Clearly" frames. I got one and broke the arm. Also, I miss the old days where you can request a refund online. Now they make you phone in and speak to someone.
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturer's warranty policy), or they may not be prescribed for you by your eye care professional. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ